Lexus of Serramonte

HORRIBLE EXPERIENCE:DID NOT FOLLOW INSURANCE PROTOCOL AT ALL State Farm asked to take car to Lexus Dealer for a shattered driver side passenger window. The dealer was told specifically that they had to do an in State Farm asked to take car to Lexus Dealer for a shattered driver side passenger window. The dealer was told specifically that they had to do an industrial level clean of the interior to get out all debris and glass that had scattered all over the car and because of fear of other debris in car--car was broken into by someone intoxicated and altered, as they ripped out the console for now reason, etc. Thousands of dollars later, the dealer did not bother to do the industrial cleanout requested by both me and the insurance company--they then sent the following cursory message despite my pleading with the service manager: "AS part of the repairs, we do a quick courtesy carwash and that is all..." Did he not realize I had expressly told them (and the insurance company had) that the car needed the interior completely cleaned??? I have a child seat--it was supposed to be disposed of and the seat cleaned of glass that had blown into back. They did not do this till I asked. We then found a razor blade under the driver seat--where they obviously did not inspect or clean. DO NOT TAKE YOUR CAR HERE. IF THEY CANNOT GET THIS RIGHT AND THIS LEVEL OF ATTENTION IS GIVEN TO THE CAR, THEN I DON'T TRUST THEM FOR ANYTHING ELSE. In addition, left message about a damaged part of the passenger side seat--no response at all to date. Calling back State Farm. More

Buying a car after one I wanted was sold I went back the next day and a similar vehicle for the same price was found and purchased. The experience with both salespersons was excellent. The I went back the next day and a similar vehicle for the same price was found and purchased. The experience with both salespersons was excellent. The car was detailed and ready to drive home a great Christmas present for my family. More

Purchased a 2020 300 NX. Service and sales process was excellent . Sue Lau my sales associate was very professional and knew her Product line well. excellent . Sue Lau my sales associate was very professional and knew her Product line well. More

overall is pretty good，nice service and warm welcome，efficient work，sale and financial is very responsive，and fast answer for my all questions which is great welcome，efficient work，sale and financial is very responsive，and fast answer for my all questions which is great More

Lenny is always my go to guy when it comes servicing my Lexus. He is very helpful, knowledgeable and funny. He knows I rely on him. Thank you! Lexus. He is very helpful, knowledgeable and funny. He knows I rely on him. Thank you! More

Excellent service. I did the oil change, they also check my tires for me. It was rainy day and I needed the new tires in order to prevent any accident. I really appreciate Eddie my service advisor. He is gr my tires for me. It was rainy day and I needed the new tires in order to prevent any accident. I really appreciate Eddie my service advisor. He is great! More

True no hassle pricing. I found Vy and Fernando both very knowledgeable as sales managers and willing to get to the "bottom line" quickly in order to provide a "no hassle" cu I found Vy and Fernando both very knowledgeable as sales managers and willing to get to the "bottom line" quickly in order to provide a "no hassle" customer experience. They were helpful with the test drive and also comparing features across various package levels for the vehicle. Larry from Finance was also easy to work with and did not "push" any add-ons but explained everything thoroughly and let us make the decision on what options to add. Overall, a great experience. More

J.B from sales was the best to work with. I was looking for a new car to lease and none of the other dealerships I went to earlier were as good as Lexus of serramonte and that’s all thanks to the great cus for a new car to lease and none of the other dealerships I went to earlier were as good as Lexus of serramonte and that’s all thanks to the great customer service I received from JB. He was not only knowledgeable but also accommodating to give me the best deal possible. I recommend him to anyone looking to lease or buy a new car! More

Pete McConnell Pete is the main reason I drive all that way to have my car serviced. The dealer is indeed good (I have bought my cars there for twenty-five years), b Pete is the main reason I drive all that way to have my car serviced. The dealer is indeed good (I have bought my cars there for twenty-five years), but Pete is not only the best for me but for our neighbors as well. This dealer exemplifies what all manufacturers should be. More

Had to replace my struts/shocks. Mario was great and kept me in the loop regarding the parts and service, as well as the warranty options. Allowed me to keep the loaner as long as convenient for me before re me in the loop regarding the parts and service, as well as the warranty options. Allowed me to keep the loaner as long as convenient for me before returning to pick up my car. Great service and great people skills in the Service Dept! More