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Lexus of Serramonte
Colma, CA
774 Reviews
Our passion is providing you with a world-class ownership experience. We share the thrill our guests get from owning and driving a Lexus. Whether you come in for a new or pre-owned Lexus, to have your vehicle serviced or to arrange financing, we are committed to providing a Lexus experience that keeps you coming back.
At Lexus of Serramonte in Colma/Daly City, we know that our success is best measured by the satisfaction of our customers. That's why we're proud to be an Elite of Lexus dealer, an award given to Lexus dealers who excel at sales, service and overall owner support. Visit Lexus of Serramonte in Colma, just a short drive south for San Francisco, Bay Area Lexus drivers, for a truly world-class luxury vehicle experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:30 AM - 6:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 774 reviews
July 28, 2020
2nd Service at Lexus of Serramonte Everyone at the dealership is always nice and friendly. Brought in my car for the 2nd or 10,000 miles check up and within a few hours, service was com Everyone at the dealership is always nice and friendly. Brought in my car for the 2nd or 10,000 miles check up and within a few hours, service was completed. Allen Ko promptly notified me when my service was completed. More
by Satisfied Lexus Customer
Employees Worked With
Allen Ko
July 28, 2020
well organized Pleasant experience. Well informed, helpful staff. Process was explained in details .I was impressed by the way the sale was conducted. Previous good Pleasant experience. Well informed, helpful staff. Process was explained in details .I was impressed by the way the sale was conducted. Previous good experience with service department More
by jdmendivil
Employees Worked With
Gerry Balisi, JB Berera, Dean Decastro
July 27, 2020
Jorge and Larry went above and beyond to assist me and my girlfriend. Thank you for your help. They both made sure we had all of our options on the table before we finalized anything. I’m glad they both took girlfriend. Thank you for your help. They both made sure we had all of our options on the table before we finalized anything. I’m glad they both took the time to educate us before we made our choice. More
by ching_benny
Employees Worked With
Jorge MaCay, Larry Abunda
July 23, 2020
Exceptional service from Lexus of Serramonte Raj was a pleasure to work with in the purchase of my car. I never felt pressured and Raj's customer service was exceptional - from finding the exact Raj was a pleasure to work with in the purchase of my car. I never felt pressured and Raj's customer service was exceptional - from finding the exact car I wanted to fixing some cosmetic blemishes on the car (at Lexus' expense). He made sure to communicate every step of the way and I felt like his focus was my satisfaction. Raj delivered! I also want to say that Larry was also excellent handling the financial transaction. These two members of the Lexus team were so personable and great to work with! More
by Lexus for Celia
Employees Worked With
Raj Kundiwala, Larry Abunda
July 19, 2020
The crew at Serramonte was awesome! Raj and Clarissa made me feel comfortable and took care of me from the start. I would definitely recommend them for a great experience! I look forward to enjoying my new R me feel comfortable and took care of me from the start. I would definitely recommend them for a great experience! I look forward to enjoying my new RX450h. More
by Spshih
Employees Worked With
Clarissa Toy, Raj Kundiwala, Danna Ye
July 11, 2020
Service was excellent as usual. Lenny was attentive and welcoming. While waiting for the work met a friendly sales rep and he showed me a nice LC500. welcoming. While waiting for the work met a friendly sales rep and he showed me a nice LC500. More
by 4every
Employees Worked With
Nick Hart, Lenny Villajin
July 11, 2020
Nice service advisor Got an service appointment online, which was pretty easy. A little bit wait once I arrived the service department. It would be perfect if the oil ch Got an service appointment online, which was pretty easy. A little bit wait once I arrived the service department. It would be perfect if the oil change could be done within 1:30 hr. Due to the COVID-19, complimentary car wash was suspended. However, Lenny was kind enough to drive my car to other place for a car wash. Thanks for the excellent service! More
by coolsf
Employees Worked With
Lenny Villajin
July 03, 2020
Very disappointed with the service department. Took the car in for recall and maintenance. I email them as I was not satisfied and I never heard back car in for recall and maintenance. I email them as I was not satisfied and I never heard back More
by Jeanette
Employees Worked With
Michael Rich
June 23, 2020
Excellent service and customer service. Felt very safe with their handling of Covid 19 safety requirements. My car had to be kept overnight and not only did they send me home with a loaner they had a vale with their handling of Covid 19 safety requirements. My car had to be kept overnight and not only did they send me home with a loaner they had a valet drive it back to me and they took the rental car back More
by Juliemaycox
Employees Worked With
Lenny Villajin, Ted Wiitala
