Lexus of Serramonte

On August 10, 2020 I dropped my ES350 off for an oil change appointment at 8:15. At 12:00 noon I arrived at the Lexus in Serramonte to pick up my vehicle and discovered damage on the back drivers side d change appointment at 8:15. At 12:00 noon I arrived at the Lexus in Serramonte to pick up my vehicle and discovered damage on the back drivers side door ( large dent).i asked to speak to Pete and he didn’t acknowledge me. He’s very rude & unprofessional. I then spoke to the manager Dean and explained my situation. Dean told me his dent guy is only there M-W 8:40-11:30. And I could bring the vehicle by. He gDean went back inside the dealership and spoke to Pete. Pete came back out with an invoice and Dean told me he would need to look at the camera and get back to me At 5 minutes to 5:00 pm this very same day, Dean called and left a voicemail stating he didn’t get a chance to check the camera. This is very disappointing. Why should I wait for Dean to view the camera? I feel he’s covering up for his employee Pete. While my husband was waiting outside for me he observed Pete driving wreckless while parking another customer’s car. This is unacceptable and this explains the negligence the on the dealership. Never in my 40 plus years have I ever had an experience of where I left my car in good hands and having my vehicle returned with damage. If you could reach out to this dealership and get my vehicle repaired. I will not be returning to this dealership and may never purchase another Lexus in the future. Pete doesn’t even deserve one star. He deserves zero stars. He’s made my experience a terrible one. More

Always 5 star service with Pete at Lexus I always ask for Pete, my service advisor because I get the best service and he knows whats needed for my Lexus and I trust him 100%. No unnecessary w I always ask for Pete, my service advisor because I get the best service and he knows whats needed for my Lexus and I trust him 100%. No unnecessary work done and always the best deal. More

Lexus of Serramonte worked hard to earn our business I went in to look at a 2019 Lexus RX 450h that I found online. After having conversations with Steve Bailey via email, I scheduled an appointment for I went in to look at a 2019 Lexus RX 450h that I found online. After having conversations with Steve Bailey via email, I scheduled an appointment for a Friday afternoon. A couple hours before my appointment, Steve called to confirm that I was coming in so that he could make sure that the vehicle was still available for me since there was interest in the vehicle from other customers and dealerships. When I arrived, Steve was straightforward sticking to the quote that he gave me online and giving me a fair price on my trade-in. For a while it looked like the deal was not going to happen since we were a ways apart on numbers, but with the help of Ken, his manager, and some creativity on their part they were able to get me the deal that I wanted. Both Steve and Ken went above and beyond to make sure that we got a deal that we were comfortable and happy with. Every step of the way, Steve made sure to be above board in what they were doing and keep us informed in the process without forcing us into something we weren't comfortable with. Allen in Finance was professional and low key without trying to sell us something that we weren't interested in. Thank you Steve Bailey and all of the folks at Lexus Serramonte for making a deal happen despite some of the challenges and making us owners of a great vehicle with a great deal. More

Steve worked hard to get us the car we wanted at the right price. He was efficient and helpful. I’d buy from him again any day. right price. He was efficient and helpful. I’d buy from him again any day. More

I love this dealership. It was so easy to make the appointment and to get at the time I needed it in order to make my medical appointment. appointment and to get at the time I needed it in order to make my medical appointment. More

Highly recommend Lexus of Serramonte I highly recommend purchase your Lexus at this store. People here are very nice and friendly. Steve Bailey helps me through the whole purchase process I highly recommend purchase your Lexus at this store. People here are very nice and friendly. Steve Bailey helps me through the whole purchase process. He is very friendly, patient, and also knowledgable about the car. He isn't the pushy style salesperson, and I truly enjoy my conversations with him. I also recommend Larry Abunda, who is also super nice and explained all the loan details and documents very clearly. More

Friendly and Helpful Staff I came in knowing what car I wanted and Steve made sure I was able to get it. Steve and Larry made buying a car a breeze! Both were very friendly, hel I came in knowing what car I wanted and Steve made sure I was able to get it. Steve and Larry made buying a car a breeze! Both were very friendly, helpful, and informative. More

Lexus service and tire rotation I arrived for my appointment early and was swiftly and efficiently checked in and escorted to a comfortable seating arrangement in the showroom, near I arrived for my appointment early and was swiftly and efficiently checked in and escorted to a comfortable seating arrangement in the showroom, near an open door. People were distantly spaced within the showroom and waiting area. The facility was spotless, immaculate. Courteous, knowledgeable, and experienced customer service, as always. Thank you for another excellent visit. More

Today’s visit dealt with routine maintenance and a couple recalls. The service advisor, David, was helpful, courteous and friendly. He explained the work to be done very well. recalls. The service advisor, David, was helpful, courteous and friendly. He explained the work to be done very well. More

Very enjoyable experience Buying a car can be a stressful experience but our salesman Vy and Larry in the finance department made it all very enjoyable. We drove off in our bea Buying a car can be a stressful experience but our salesman Vy and Larry in the finance department made it all very enjoyable. We drove off in our beautiful Lexus without feeling any regrets over the time we spent at the dealership. It was truly one of the best car buying experiences my wife and I have had in a very long time. More