Lexus of Serramonte

Gary Li was very helpful and provided a lot of information and help me set up my car. Great communication.. Kenneth and finance help me get a better rate which I greatly appreciated. information and help me set up my car. Great communication.. Kenneth and finance help me get a better rate which I greatly appreciated. More

A follow up to my previous review due to recent development and discoveries: After a frustrating experience under the advice of Dean De Castro, I left feeling very defeated that I couldn't progr development and discoveries: After a frustrating experience under the advice of Dean De Castro, I left feeling very defeated that I couldn't program an OEM Lexus key card for my 2020 GSF. Turns out, not only is this possible, but it's very simple to service when I did this on my own. So what Dean said about how OEM key cards can only be programmed to the Canadian GSF is false. Dean also said new factory brake pads for the GSF needed to be broken in, turns out that also isn't true and there's a TSB that can take care of it. As for the OEM key card, I should've programmed it myself sooner. But what can I say, I trusted Dean's professional opinion. But I want to take attention away from Dean. Because I'm sure that if the service technician was able to successfully program an OEM key card for my 2020 GSF that day, Dean wouldn't have kept me in his hair any longer than he needed to and would've sent me on my way. It's just how he handled the situation in conjunction with what I know now is the part that throws everything off. For the future fellow that's searching the internet and wants to program a key card to their 2020 GSF: If your search for wanting to program a key card for your 2020 GSF has lead you here, you may have already came across this forum, but in any case, this link explains it all and how to do it (which is not much by any stretch): https://www.clublexus.com/forums/gs-f-2016-present/888029-can-i-program-my-old-rcf-key-to-my-new-gsf-credit-card-key.html More

Every body is nice and best services. Also best knowledge. Just keep doing the best. Also best knowledge. Just keep doing the best. More

Wonderful service, friendly and helpful of choose the right car for customers. Great service and experience right car for customers. Great service and experience More

Everyone was very friendly, helpful and knowledgeable. Facilities very clean and a beautiful showroom. Our salesman Mason was helpful and organized. He had us signing paperwork while the new car was being Facilities very clean and a beautiful showroom. Our salesman Mason was helpful and organized. He had us signing paperwork while the new car was being fueled up and detailed. 10 out of 10 experience. More

The team and staff members are friendly, and any salesperson will assist each other to keep customers satisfied. salesperson will assist each other to keep customers satisfied. More

The sales representative Mason was very patience and attentive. He tried his best to satisfy our requirement. I will recommend him to all people I knew who want to buy a Lexus. He is awesome! attentive. He tried his best to satisfy our requirement. I will recommend him to all people I knew who want to buy a Lexus. He is awesome! More

Clarissa was just amazing during the whole process of buying my dream car, she has an excellent customer service buying my dream car, she has an excellent customer service More

Nick was the BEST salesperson! He quickly answered every text or call and was gracious when I changed my mind about colors. He even followed me to the car rental place so I could t He quickly answered every text or call and was gracious when I changed my mind about colors. He even followed me to the car rental place so I could turn in my leased car. He has stayed in touch with me post sale to answer any additional questions. More