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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,841 Reviews

1,841 Reviews of Lexus of Sacramento - Service Center

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May 09, 2024

My service advisor was great! Very knowledgeable and helpful! Gus was efficient and professional and thorough! More

by SLUDEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2024 -

Lexus of Sacramento responded

We're delighted to know Gus provided you with such a positive experience at Lexus of Sacramento. We appreciate your feedback and look forward to serving you again in the future!

May 08, 2024

Best place for advice and excellent customer service. They never try to sell you things you don't need. The waiting room is a good environment to work while you wait for your car. More

by Nandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

May 08, 2024

This was first time at Lexus Sacramento dealer for service, they promised the time I made, after the service everything is smooth, I will go there for the next time. More

by goodpoker33
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

May 08, 2024

I absolutely prefer this dealership out of all Lexus locations. My service provider. 10 stars, super professional, and personal, felt like I was talking with an old friend. He also went above and beyon More

by sonjapaulgrotke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

May 07, 2024

I always have a nice experience at Lexus of Sacramento . Everyone is very professional and nice. Thank you. More

by LINSENGUJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Lexus of Sacramento responded

We're delighted to know you've consistently had positive experiences at Lexus of Sacramento. Thanks for your kind words about our team's professionalism!

May 07, 2024

The salespeople and service advisors return calls and keep you informed regarding your vehicle status. More

by DDTC3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raj Kundiwala
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

May 07, 2024

Had a pleasant experience with this dealership, they took care of the issue professionally and with care. More

by Erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vu
May 07, 2024 -

Lexus of Sacramento responded

Thank you, Erick! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

May 07, 2024

Fast, friendly customer service. He discussed everything thoroughly to ensure I understood everything that was happening with my vehicle. I would go to him again. More

by ERICAEEVANS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2024 -

Lexus of Sacramento responded

Thank you, Erica! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

May 06, 2024

Christina is very personable and I appreciate her help, She explains what needs to be done. More

by slpatton87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

May 06, 2024

The parts guy was very helpful and informative about my particular car. He was a former owner of a couple of F's. Also, the salesman who helped me did a good job in explaining what my options were to More

by lwmurk
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raj Kundiwala
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

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