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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,841 Reviews
Call Service Center (916) 485-3987

1,841 Reviews of Lexus of Sacramento - Service Center

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May 24, 2024

Why make an appointment for a simple oil change that ended up 3 hours later may as well go to drive thru that would be less than an hour More

by Mmhermanson
Recommend Dealer
No
Employees Worked With
Unknown
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May 28, 2024 -

Lexus of Sacramento responded

Mmhermanson, I apologize for the long wait you experienced. We aim to provide timely service and it's clear we fell short this time. If you'd like to discuss further or have any other concerns, please reach out. Thank you, Russ McDuffie - Service Director - 916.465.6291

May 24, 2024

Great service from Christina Carson, service advisor. I have received excellent maintenance for 20 years. More

by MB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2024 -

Lexus of Sacramento responded

Thank you for your loyalty over the past 20 years! We're delighted to hear that Christina and our team at Lexus of Sacramento have consistently provided great service. We look forward to continuing to serve you!

May 17, 2024

Great customer service! My precious car was well cared for and great maintenance. Thank you so much. More

by turnertoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2024 -

Lexus of Sacramento responded

We're delighted to know you had a great experience with our customer service at Lexus of Sacramento. Thank you for trusting us with your car's maintenance, we look forward to serving you again!

May 12, 2024

Fantastic customer service! They always provide solid straight forward information! The detailers are exactly that, detailed! Hands the best consistently! Gus is great to wor More

by shawna_sbn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 13, 2024 -

Lexus of Sacramento responded

We're so glad to know you've had a fantastic experience with our team at Lexus of Sacramento, especially Gus! We strive for transparency and attention to detail in all we do. Thanks for the review!

May 10, 2024

The first services for my new vehicle were reasonable . I came in for the 15 k service which was way too expensive and did not include an oil change . All the items I was charged for are included for free More

by dcoleman4566
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Lexus of Sacramento responded

I'm sorry to read that you found our 15k service pricing not up to your expectations. We strive for competitive prices and complete transparency with all services provided. Your feedback is valuable as it helps us improve our offerings and customer experience. If you'd like to discuss this further or have any other concerns, please reach out directly at your convenience. Thank you, Bryon Burdette - Sales Manager - bryonburdette@lithia.com

May 09, 2024

Courteous staff and clean surroundings . They greeted me with a smile and gave me a clean loaner . More

by saljentera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

We are glad to hear that we provided an excellent service experience. Thank you for trusting Lexus of Sacramento with your business!

May 09, 2024

Very knowledgeable and did amazing work it was quick and fast. Thank you so much!! More

by Kevin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 09, 2024 -

Lexus of Sacramento responded

Kevin, we are thrilled to hear you had a five-star service experience with the Lexus of Sacramento team! Thank you for your business and review.

May 09, 2024

They informed me of something that needed to be addressed and gave me a really good price and explanation why we needed to do it sooner than later. More

by altonferguson59@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2024 -

Lexus of Sacramento responded

We're glad to know that our team at Lexus of Sacramento was able to provide you with timely and informative service. Thank you for trusting us with your vehicle needs, we look forward to serving you again in the future!

May 09, 2024

Nick Cruz has ALWAYS provided exceptional service, is very communicative about the process and he does it with a smile. He is the reason why we have been coming for 11 years! More

by arianahenderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 10, 2024 -

Lexus of Sacramento responded

Ariana, Thank you for taking the time to share your thoughts on working with Nick and our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

May 09, 2024

Great service and very knowledgeable. IAlways do a great job for me And my car is still going with 140,000+ miles! More

by ELAINE S.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Lexus of Sacramento responded

Elaine, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

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