Lexus of Sacramento - Service Center

Gus provided excellent Advisor services which resulted in my being very satisfied with the problem solution. I would definitely recommend he and Lexus again. my being very satisfied with the problem solution. I would definitely recommend he and Lexus again. More

They listened, and were very willing to address my concerns in a satisfactory manner. Done concerns in a satisfactory manner. Done More

I am a long term customer and Lexus of Sacramento is an outstanding dealership. The Service Department is an excellent And is the Best of the Best Team. My Service Advisor Christina Carson is Truly a outstanding dealership. The Service Department is an excellent And is the Best of the Best Team. My Service Advisor Christina Carson is Truly a consummate professional And very courteous always. I have worked with the lady for over fifteen years. She is honest and trustworthy. On this service visit on my Lexus Rx 350 I purchased four Michelin Premier LTX Tires and I was delighted with the prompt and efficient Service. I also got the four-wheel Alignment. I strongly recommend this dealership and Ms Christina Carson as the best Service Advisor. More

They are helpful when trying to diagnose an issue with your car. They are quick to give you a loner car. your car. They are quick to give you a loner car. More

Gus did a wonderful job and I appreciated his care while working with me. He also got my joke and we laughed together working with me. He also got my joke and we laughed together More

Bought a new car one week ago and the battery was faulty. It was the second time it died and they said they ran tests but said they found nothing and that they couldn't help me any further. Terrible customer It was the second time it died and they said they ran tests but said they found nothing and that they couldn't help me any further. Terrible customer service a brand new $50k car. I’m beyond disappointed and frustrated. More

They had my new car 13 days. Said it was good to go. Still needed new battery - had it 2 more days. Husband picked up car - my phone will not connect. Radio does not work. The co Said it was good to go. Still needed new battery - had it 2 more days. Husband picked up car - my phone will not connect. Radio does not work. The control computer will not take any direction. If this service department knows anything - you would think by now they would have my car working. August 13 - service person called me. I told her all the problems - she said she needed to make a phone call - would call me right back. It is now almost noon next day - no call. My feeling is - the service department is totally incompetent. I used to love my car - now I wish I had never bought it. I’m sure I will never buy another car from this dealership - and maybe never a Lexus‼️ More

No problem here getting service at Lexus of Sacramento. Not my first rodeo, waiting is very comfortable. Service agent is very knowledgeable. Will be back for my next service. Not my first rodeo, waiting is very comfortable. Service agent is very knowledgeable. Will be back for my next service. More

Lexus of Sacramento, continues to provide an excellent customer experience, which is why I don't take my car anywhere else! customer experience, which is why I don't take my car anywhere else! More

Professional and friendly staff. Comfortable waiting area, break room and bathroom are clean. Easy to schedule appointment. Comfortable waiting area, break room and bathroom are clean. Easy to schedule appointment. More