Back

Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,842 Reviews

1,842 Reviews of Lexus of Sacramento - Service Center

Sort by
October 08, 2024

I am so happy when bought this car from Fulton dealer. Good price, and came for service very good . Homer , he very nice, help me anything when I have questions. More

by NGUYENPHUOC62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Homer Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

NGUYENPHUOC62 responded

Richard Williams , he is so nice, good man

Oct 08, 2024 -

Lexus of Sacramento responded

We appreciate your kind words for Homer and the Lexus of Sacramento team. Thanks for working with us!

October 07, 2024

My service rep was excellent. He was very personable and kept me informed. I would highly recommend him. More

by ellaathome
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Lexus of Sacramento responded

We're delighted to hear that your service representative provided excellent and personable assistance at Lexus of Sacramento. Thank you for recommending him, and we appreciate your feedback!

October 04, 2024

Hi my service advisor and service director was very kind to me for my service work from previous work they both took time and my helped me ASAP service director is very low keyed and very helpful to take ca More

by Rovina712
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Russ McDuffie
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Lexus of Sacramento responded

Thank you for sharing your experience with us at Lexus of Sacramento! We're delighted to hear that our service advisor and director provided such attentive care. Your kind words mean a lot, and we'll be sure to pass them along. We look forward to serving you again in the future!

September 30, 2024

Staff is very friendly, attentive, and knowledgeable. They get very busy at this dealership so if you are going in for service, it’s a good idea to secure an appointment! More

by BRAULIO.MENDIETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lexus of Sacramento responded

Thank you for the great feedback! We're glad to hear our team at Lexus of Sacramento provided friendly and attentive service. We're here whenever you need us!

September 30, 2024

I made an appointment for 3 pm and stood outside my car for 20 minutes waiting for someone to help me. After the service they told me that my tire had a nail and needed replacement…took it to the tire stor More

by dparulan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Homer Mendoza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Lexus of Sacramento responded

This is concerning to read. We strive for timely service and accurate assessments, so it's disappointing to hear about your experience. We'd like the opportunity to make things right if you're willing; please reach out at your convenience. Thank you, Russ McDuffie - Service Director - 916.465.6291

September 28, 2024

Very pleasant place, service team is really nice and has complete the service on time and provide valuable suggestions More

by Aarkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirrioti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Lexus of Sacramento responded

Aarkay, we're delighted to hear that our service team at Lexus of Sacramento provided timely and valuable assistance. Thanks for sharing your positive experience!

September 27, 2024

Great experience. No waiting to drop off the car and a beautiful new loaner car while mine was getting a new windshield. More

by Jeffrey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Homer Mendoza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Lexus of Sacramento responded

Jeffrey, we're delighted to hear you had a great experience with us at Lexus of Sacramento! Enjoy your new windshield and thank you for the positive feedback.

September 18, 2024

I had my service done; very pleased. Great staff, friendly, tentative, organized. Definitely recommend this dealership. More

by Natalia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erich Fieldler
5.0
This rating includes all reviews, with more weight given to recent reviews.
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2024 -

Lexus of Sacramento responded

Natalia, we're delighted to hear you had a great experience with our team at Lexus of Sacramento. Thanks for the recommendation!

September 12, 2024

Easy to make appointment. Shift is friendly. Service is on time. Wait area is comfortable. More

by yong
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Lexus of Sacramento responded

Thanks so much, Yong. We look forward to your next visit to Lexus of Sacramento!

September 11, 2024

V has been very professional and very efficient in dealing with clients. He explains to you what’s to be done to your vehicle and the maintenance staff performs those duties very well. The service p More

by golfmaui
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Lexus of Sacramento responded

We're delighted to hear that V and our maintenance team at Lexus of Sacramento have provided you with exceptional service. Thank you for trusting us with both of your vehicles!

...
5
...