Lexus of Sacramento - Service Center

A great day! The service requested on our car was completed promptly and efficiently. Loved working with Christina Carson, she is so personable and is a great rep The service requested on our car was completed promptly and efficiently. Loved working with Christina Carson, she is so personable and is a great representative of Lexus. More

Excellent service and follow up Brought in my car for a knocking noise coming from the front end of my 2015 IS250. The service advisor Nick set up a test drive with the shop foreman Brought in my car for a knocking noise coming from the front end of my 2015 IS250. The service advisor Nick set up a test drive with the shop foreman and fortunately was able to replicate the noise. The service technician took many steps to address the noise and was able to identify the source of the noise. The knocking noise is no longer present and they also made recommendations on other safety related service. My front brakes were at 4mm so I had them change the front brake pads and rotors per the service advisors recommendation. Brake job was competitively price and plus they use Lexus parts. I have alway had great customer service with this dealership and the quality of work is top notch. The best part is that the service advisor follows up within the next day or two to check back and see if everything was completed to my satisfaction! More

Great Service! I took my car in for an oil change. Unfortunately it turned out the car also needed front brakes. I appreciated my Service Consultant Mike Huttlesto I took my car in for an oil change. Unfortunately it turned out the car also needed front brakes. I appreciated my Service Consultant Mike Huttleston calling me to let me know this before they did any work on the car. I also appreciated the shuttle service that took me from the Dealership to my job and picked me up in the evening. The shuttle drivers are very patient and kind. More

Fantastic! Honest, Caring, they listen to your needs and they make the experience of either purchasing or servicing your vehicle pleasant. I received a follow up Honest, Caring, they listen to your needs and they make the experience of either purchasing or servicing your vehicle pleasant. I received a follow up call to make sure that everything was great and ait was! More

Tracey does it again! We always come in when Tracey C. is working. We appreciate it when she knows the problem we are having with both of our vehicles. Tracey is the go-ge We always come in when Tracey C. is working. We appreciate it when she knows the problem we are having with both of our vehicles. Tracey is the go-getter and she always gets it done. Thank you again Tracey. More

Courteous and quick service In less than 2 hours my car was serviced and washed. I waited in the lounge, had coffee and watched TV. Very pleasant experience every time I come In less than 2 hours my car was serviced and washed. I waited in the lounge, had coffee and watched TV. Very pleasant experience every time I come in.. More

A great experience This dealership has improved with age--service reps are wonderful, the process to get a loaner car is now much faster than it was, and the service was This dealership has improved with age--service reps are wonderful, the process to get a loaner car is now much faster than it was, and the service was done in a timely manner. Everyone involved, from James in the beginning to the cashier at the end, was friendly and helpful. More

5,000 mile service First service on my new 2018 ES Hybrid went extremely well, from Christina, our service tech to the Parts Dept. for a Lexus Plate holder, all was outs First service on my new 2018 ES Hybrid went extremely well, from Christina, our service tech to the Parts Dept. for a Lexus Plate holder, all was outstanding and very professional. More

Consistent Quality Service Have been servicing my Lexus vehicles with Lexus of Sacramento for over 10 years. Timely, quality service I can trust. James is great to work with. Have been servicing my Lexus vehicles with Lexus of Sacramento for over 10 years. Timely, quality service I can trust. James is great to work with. More

Service was great! Loaner car was Great. Timely service. Car was clean & ready to go when I came to pick it up. Thank you for your help. was great! Loaner car was Great. Timely service. Car was clean & ready to go when I came to pick it up. Thank you for your help. More