Lexus of Sacramento

Superior Customer Service I drove over an hour and passed other Lexus dealerships just to go to Lexus of Sacramento due to their reputation. I had a very pleasant sales experie I drove over an hour and passed other Lexus dealerships just to go to Lexus of Sacramento due to their reputation. I had a very pleasant sales experience from Sales Consultant, Don and General Manager, Jamal, and Finance Manager, Mike when I leased my CT200h. They took time to make sure I was happy and had a vehicle that worked for my situation. Everyone was very patient during the whole process even though it was over 2 hours past closing. Sharon was my delivery specialist and was very helpful and knowledgeable about the product. Sharon even helped me setup the hands free bluetooth before leaving the dealership in case I needed to use it on my drive home. Since then I have gotten several follow up calls just to see how I am enjoying my new car. I love my new ride and highly recommend this dealership to anyone in the market for a new vehicle. More

Top of line experience and customer service What can one say? I just had the best car buying experience of my life. I had worked with Kent Owens on buying a car for a good period of time with What can one say? I just had the best car buying experience of my life. I had worked with Kent Owens on buying a car for a good period of time with numerous visits to the dealership. From day one I was always treated like a valued customer. Kent ensured all my questions were answered and never tried to pressure me into purchasing a vehicle knowing that I was not ready. Robert Herndon in Finance provided excellent service and did not try to brow beat into purchasing something I did not want. Sharon Wersted in VehicleDelivery made sure I knew what I needed to know about my new ES 350 before I departed the dealership. She ensured I knew I could contact her with any questions i may have. I was introduced to General Sales Manager Rick Rodell and General Manager Christian Simon. They took time from their busy schedules to talk to me and again they treated me as a valued customer not someone who had already bought a vehicle. I live a small distance from Sacramento Lexus with a dealership closer to my home. But Sacramento Lexus is where my car will serviced because my purchasing experience and the customer service I received. If you're considering purchasing a Lexus, go to NO other place except Sacramento Lexus. Again, Top of the Line! More

Internet buying My purchase handled by Mike Kennedy was outstanding. I will always buy a Lexus this way and from him. Internet buying is the way to go . My purchase handled by Mike Kennedy was outstanding. I will always buy a Lexus this way and from him. Internet buying is the way to go . More

Kent is Awesome! Thank you so much Kent! Your customer service is second to none Sir. Once again, we are extremely satisfied with our purchase of our CT Hybrid...Thi Thank you so much Kent! Your customer service is second to none Sir. Once again, we are extremely satisfied with our purchase of our CT Hybrid...This is our third time buying/leasing a vehicle through you, and I HIGHLY recommend you to everyone! More

Most fun I ever had buying a car! Thank you Don for such a pleasant experience buying a car! My best friend has a Lexus and loves it, of course! She and I went car shopping and drove Thank you Don for such a pleasant experience buying a car! My best friend has a Lexus and loves it, of course! She and I went car shopping and drove many cars over the course of three days. By far, your dealership is the most professional, most pleasant and comfortable environment to be in. No pressure, no gimmicks, just above board customer service with a smile. Thank you so much!!!!! All 10's for you Don!!!!!!!!! Also, had a great experience with my finance gentleman, Robert. Very professional, funny, and did a nice job making me feel at ease! The gentleman who helped me figure out all my gadgets, was Joe, I believe...very knowledgeable as well and helped explain everything in a language I could understand!! Thank you! More

Thanks Kent! I love my new car! And I got a great deal! Couldn't be happier. They were able to beat the competition's price. The car is amazing! I love my new car! And I got a great deal! Couldn't be happier. They were able to beat the competition's price. The car is amazing! More

A great experience I knew I wanted to get another Lexus but wasn't sure which one. Ron Kaulen guided me through building my car from the ground up & I am thrilled with I knew I wanted to get another Lexus but wasn't sure which one. Ron Kaulen guided me through building my car from the ground up & I am thrilled with my new GS 350 sport model. Every one in this dealership is friendly, knowledgeable & courteous. No high pressure sales or games. Ron and the rest of the staff I met are all consummate professionals. I will be back again when I'm ready for the next Lexus. More

My mother and I were in the market for new cars and the Lexus IS250 caught my eye. My parents and I decided to go to Lexus of Sacramento to test drive the new 2014 IS250. Michael Kennedy was very helpful Lexus IS250 caught my eye. My parents and I decided to go to Lexus of Sacramento to test drive the new 2014 IS250. Michael Kennedy was very helpful with all of the questions we had about the car. Vanessa at the front desk was also very helpful in directing us to the right places and showing us around the dealership. Our first visit was a very pleasant experience. We were immediately drawn in by the friendly atmosphere. I did not feel pressured at any time to buy the car or make any commitments. We told Mr. Kennedy that we needed some time to think about such a large purchase and to look at other options. It was not long before we called Mr. Kennedy back to see the cars again. During this visit, we were overwhelmed with the friendliness and the price that Michael was able to provide us. My mother and I both bought the new 2014 IS250's and could not be any happier. Michael Kennedy has continually smothered us with his kindness to ensure we are both enjoying our new cars. Overall, I felt that the whole staff did a great job providing us with the information that we needed to make our decisions. Even after our purchase, Michael Kennedy went above an beyond our expectations. He even informed me that I could get money back for being a recent graduate of college. I enjoyed my experience at Lexus of Sacramento and will definitely recommend it to anyone looking to buy a new car! More

Been looking for a Late model Lexus for some time. Discovered, by way of internet, a 2013 Lexus ES350 sedan at Lexus of Sacramento. Visited the Dealership on Christmas eve, fully expecting the deale Discovered, by way of internet, a 2013 Lexus ES350 sedan at Lexus of Sacramento. Visited the Dealership on Christmas eve, fully expecting the dealership to be closed. Not so! As my wife and I began looking about the lot a gentleman came on to the lot asking if we needed help. I told him what I was looking for and he immediately knew who to refer us to and in the next couple minutes we had the distinct pleasure of meeting Kent Owens. The time was about 12;30 PM. Five hours later, after a thorough indoctrination of the auto we were interested in, we were driving that very vehicle - a 2013 Lexus ES 350 - home. In the process of buying the vehicle Kent took us for a test drive, explained the many features on the vehicle, and - simply made us very comfortable in making the purchase. All personnel we came in contact with were courteous, as well as concerned about well being. This buying experience was definitely a pleasure! I marked the price area "good" because I would have liked to have gotten the car for a lesser price. However, I do believe the base price for the car with all the accoutrements was fair. The only negative - driving home from a trip to Monterey, Ca, over the New Year's holiday, was stopped by CHP around the Stockton area for having expired registration. OOPs! More

It was time for my first "luxury" car purchase. I contacted Costco for Lexus and Acura referrals. I mentioned to a friend that I was going to buy a new car soon. She was pre-approved by her bank I contacted Costco for Lexus and Acura referrals. I mentioned to a friend that I was going to buy a new car soon. She was pre-approved by her bank for a new car, but was not looking forward to the high pressure of sales associates. We decided to shop together. I made an appointment with Mike Kennedy with Lexus of Sacramento. After a few test drives, my friend purchased the IS250. She was very pleased with the "no pressure" approach and friendliness of the staff. I couldn't decide between cars, so I returned a week later with my husband and son to test drive the IS250. A week later, I called Mike Kennedy, picked exterior and interior colors and bought two more IS250s. Why? It was the low pressure, competitive pricing, and most of all the friendly service. Mike was very thoughtful and professional. He even offered the $1,000 "recent graduate" rebate for my son - great incentive! Today my car was making a strange noise. Lexus immediately was there to assist and assure me that all my concerns would be taken care of. I am confident that the two cars added to my family and my friend's car were purchased from one of the best dealerships in the Sacramento area! Customer service is a high priority for Lexus of Sacramento and it shows! Their cars, personnel and service make the Lexus brand proud. More