Lexus of Sacramento

A great day! The service requested on our car was completed promptly and efficiently. Loved working with Christina Carson, she is so personable and is a great rep The service requested on our car was completed promptly and efficiently. Loved working with Christina Carson, she is so personable and is a great representative of Lexus. More

Excellent service and follow up Brought in my car for a knocking noise coming from the front end of my 2015 IS250. The service advisor Nick set up a test drive with the shop foreman Brought in my car for a knocking noise coming from the front end of my 2015 IS250. The service advisor Nick set up a test drive with the shop foreman and fortunately was able to replicate the noise. The service technician took many steps to address the noise and was able to identify the source of the noise. The knocking noise is no longer present and they also made recommendations on other safety related service. My front brakes were at 4mm so I had them change the front brake pads and rotors per the service advisors recommendation. Brake job was competitively price and plus they use Lexus parts. I have alway had great customer service with this dealership and the quality of work is top notch. The best part is that the service advisor follows up within the next day or two to check back and see if everything was completed to my satisfaction! More

Great! I was reluctant to go to this dealership due to a negative past experience. However a friend of mine contacted Kent Owens and it was smooth sailing f I was reluctant to go to this dealership due to a negative past experience. However a friend of mine contacted Kent Owens and it was smooth sailing from then on. Kent was professional, direct and friendly at the same time. I had shopped several other Lexus dealers in other cities and they were all very nice but I enjoyed working with Kent very much. He convinced me to purchase the Luxury RX350L rather than the Premium model.I thought he gave me a good deal without the traditional haggling so I bought it at the first visit. More

Great Service! I took my car in for an oil change. Unfortunately it turned out the car also needed front brakes. I appreciated my Service Consultant Mike Huttlesto I took my car in for an oil change. Unfortunately it turned out the car also needed front brakes. I appreciated my Service Consultant Mike Huttleston calling me to let me know this before they did any work on the car. I also appreciated the shuttle service that took me from the Dealership to my job and picked me up in the evening. The shuttle drivers are very patient and kind. More

Fantastic! Honest, Caring, they listen to your needs and they make the experience of either purchasing or servicing your vehicle pleasant. I received a follow up Honest, Caring, they listen to your needs and they make the experience of either purchasing or servicing your vehicle pleasant. I received a follow up call to make sure that everything was great and ait was! More

Third Vehicle leased from this dealership. Kent was a pleasure to work with and made negotiating hassle free. This is why we leased are third vehicle from him and plan to do so in the future. Kent was a pleasure to work with and made negotiating hassle free. This is why we leased are third vehicle from him and plan to do so in the future. More

Tracey does it again! We always come in when Tracey C. is working. We appreciate it when she knows the problem we are having with both of our vehicles. Tracey is the go-ge We always come in when Tracey C. is working. We appreciate it when she knows the problem we are having with both of our vehicles. Tracey is the go-getter and she always gets it done. Thank you again Tracey. More

Courteous and quick service In less than 2 hours my car was serviced and washed. I waited in the lounge, had coffee and watched TV. Very pleasant experience every time I come In less than 2 hours my car was serviced and washed. I waited in the lounge, had coffee and watched TV. Very pleasant experience every time I come in.. More

A great experience This dealership has improved with age--service reps are wonderful, the process to get a loaner car is now much faster than it was, and the service was This dealership has improved with age--service reps are wonderful, the process to get a loaner car is now much faster than it was, and the service was done in a timely manner. Everyone involved, from James in the beginning to the cashier at the end, was friendly and helpful. More

Great sales experience. It was a great car buying experience because all of your employees were very knowledgeable and help full. I would have purchased options I didn't real It was a great car buying experience because all of your employees were very knowledgeable and help full. I would have purchased options I didn't really want or need if wasn't for the information provided by your employees. More