Lexus of Sacramento

chrbrown Sacramento Lexus always gives the best service possible. I know that my car is always safe to drive and if anything needs repair, it is taken care of Sacramento Lexus always gives the best service possible. I know that my car is always safe to drive and if anything needs repair, it is taken care of right away and correctly. I love my Lexus and intend to purchase a new one when it is time. More

Great service, as always! Service is handled very timely. Waiting is kept to a minimum. Everyone at Lexus IS friendly and professional. Great cars, great service. Love my n Service is handled very timely. Waiting is kept to a minimum. Everyone at Lexus IS friendly and professional. Great cars, great service. Love my new Lexus! More

Concerns and issues were addressed by Service Manager with knowledge and professionalism Eric and his tech in service department spent needed time to explain and help rectify my issues with the stereo with knowledge and professionalism Eric and his tech in service department spent needed time to explain and help rectify my issues with the stereo More

Courteous and Timely Love dealing with Sacramento Lexus! They are friendly, professional and thorough. I always know that my car will be taken care of and that I will be Love dealing with Sacramento Lexus! They are friendly, professional and thorough. I always know that my car will be taken care of and that I will be treated well. More

Lexus Dealership Pleasant Experience Mike was courteous and professional. Car serviced and washed in timely manner. The waiting area was clean and donuts/coffee available for customers. Mike was courteous and professional. Car serviced and washed in timely manner. The waiting area was clean and donuts/coffee available for customers. Will definitely be back for service again. More

It was good. Friendly people, didn’t feel like I was presser into buying a car. They did there best to accommodate me in what I wanted, like finding me the color Friendly people, didn’t feel like I was presser into buying a car. They did there best to accommodate me in what I wanted, like finding me the color of the car inside and out. More

Great service, went the extra mile I received great service from the folks at Lexus of Sacramento. The service advisors went the extra mile to check with the 3rd party warranty folks a I received great service from the folks at Lexus of Sacramento. The service advisors went the extra mile to check with the 3rd party warranty folks and was able to get it done in a timely manner. They also provided great guidance in terms of service requirements and things that were needed versus "nice-to-have". More

Best buying experience This was by far easiest, most straight forward buying experience my wife and I ever had. It was so good we both bought a car. Kent is the nicest guy t This was by far easiest, most straight forward buying experience my wife and I ever had. It was so good we both bought a car. Kent is the nicest guy that doesn’t play any games. I highly recommend buying a car here. Thanks for everything Kent! More

4 New Tires Nick Cruz sold us 4 new Micheline tires for our RX 350 SUV at very low prices due to multiple discounts for early wear and a right rear puncture. He b Nick Cruz sold us 4 new Micheline tires for our RX 350 SUV at very low prices due to multiple discounts for early wear and a right rear puncture. He beat everyone in Sacto. Courteous, knowledegable and efficient service was received from Mike. Great, new loaner almost made us buy it! Thanks ... PS: Have worked with Mike Huttleston for years and and have always appreciated his service, expertise and help. More

Totally Shocked! My family members and I have been coming to this dearship for years and never had any bad experiences. During this particular visit, I needed the help My family members and I have been coming to this dearship for years and never had any bad experiences. During this particular visit, I needed the help of the sales department to obtain a printout of vehicle specifications from a VIN. I was looking to purchase a used Lexus from a private seller who couldn't clearly explain all the features, hence why I wanted the printout. A couple years ago I made this same resquest. The sales department gave me printout and it resulted in me purchasing that particular vehicle which I currently bring to them for service. This time it was a different story. The receptionist paged for an available sales representative to assist with my request. Kathy shows up and I asked her to help me with the printout. She asked if it was for one of their cars on the lot and I told her it was not. I explained it was for an older used vehicle that I'm trying to purchase from a private seller. Kathy's response was that she couldn't do that and they don't have the capability to do that. I was surprised to hear that and I told her the sales department helped me with this request before and it was not a problem the last time. After a short awkward pause, she proceeded to ask someone else in an office who said it's not problem and all they needed was the VIN. Kathy asks me for the VIN and I told her I needed to log into my account on my phone to get them the VIN. Her response was, "You should've had it ready." I ignored her comment as I logged into my account. Then all of a sudden she lets out a loud sigh. I was shocked! I looked up, stared her straight in the eyes and asked her if I was bothering her somehow. I asked her why she was trying to rush me. She said she was just waiting to give the guy the VIN. I said, "I'm the customer here, what's your rush? I can give the guy the VIN myself." I eventually got the printout, thanked Kathy and left. I'm still surprised by the whole event. I won't be asking Kathy for help ever again. More