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Lexus of Sacramento
Sacramento, CA
2,991 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 2,991 reviews
September 17, 2020
There was a problem after the service was done and I called Brandy about it and she took care of it. Erick took me on a test drive and was very patient with me when the problem did not reveal itself. He called Brandy about it and she took care of it. Erick took me on a test drive and was very patient with me when the problem did not reveal itself. He explained that things settled back in after they were on the rack for work. Have not had any further issues. More
by RDSCOTT2
Verified CustomerEmployees Worked With
Brandy Joseph, Eric Foltz
September 17, 2020
I love Lexus of Sacramento! I have had service there since 1993. I am driving my third LS and we also have a new RX. Although we live close to the Roseville location it can't compare to your service d since 1993. I am driving my third LS and we also have a new RX. Although we live close to the Roseville location it can't compare to your service department. We always travel the extra 20 minutes to Lexus of Sacramento. Mike Huttleston has been a wonderful, thoughtful customer service oriented contact for most of our service needs over the years. I will continue to use your service department because I can always depend on you. More
by IMECVGS2
Employees Worked With
Mike Huttleston, Mike Huttleston
September 17, 2020
When I pulled in for my service, the guy that helped me, looked miserable. I felt very uncomfortable because it seemed like he didn’t want to deal with me. There were only 2 advisors on the floor, so I wait looked miserable. I felt very uncomfortable because it seemed like he didn’t want to deal with me. There were only 2 advisors on the floor, so I waited by my car for a good 10 minutes before being told to go inside to wait longer. I told the advisor about a loose door handle, he said they’ll look at it. He told me it’ll be about 2 hours for all checks and services they’ll be doing, he told me he’ll give me a call when it’s done. 4 hours later, no phone call. So I had to call them myself, then they proceeded to tell me that they needed to keep my car overnight. They never gave me a call to let me know of this situation, nor did I consent to them keeping my car overnight, as I have a business to run. He then told me the door handled would cost me money, which should be covered by warranty. This is unacceptable for a company of your caliber. If I never called to check on my car, I wouldn’t of been able to pick up my kids, and run my business. At this point, I would rather drive another 15 miles, on top of the 15 miles I already have to drive, to Lexus of Roseville to get better customer service. When I came back to get my car, I wasn’t greeted by anyone at all, everyone that saw me, just stared at me like I didn’t belong there. A very unfortunate feeling. More
by ADAMDIENG
Employees Worked With
Eric
September 17, 2020
Always been impressed with the professionalism of the dealership. Our recent salesperson was friendly, knowledgeable and courteous. This is our 3rd vehicle purchased at Lexus of Sacramento- recommend the dealership. Our recent salesperson was friendly, knowledgeable and courteous. This is our 3rd vehicle purchased at Lexus of Sacramento- recommend them highly. More
by KTBECKMAN
September 17, 2020
The people at Lexus are kind and considerate, do excellent work, always there to see if you want courteous car where available, and also goodies in the lounge! excellent work, always there to see if you want courteous car where available, and also goodies in the lounge! More
by DENNIS.KONESKY
Employees Worked With
Brandy Joseph
September 17, 2020
Great service came for part recall check, they gave us a loaner and kept us informed and had a few items repair. I will definitely come back again. loaner and kept us informed and had a few items repair. I will definitely come back again. More
by RCAVASOS
Employees Worked With
September 17, 2020
Replacement of the recalled fuel pump was handled expeditiously and courteously. The dropping off/picking up processes were done very efficiently. Service all around was excellent, thank you! expeditiously and courteously. The dropping off/picking up processes were done very efficiently. Service all around was excellent, thank you! More
by SHUNDAHL
Employees Worked With
September 17, 2020
Lexus is awesome! From the first call to the last to pick up the car everything went well. Ryan was polite and helpful and made the experience seamless. Thank you! pick up the car everything went well. Ryan was polite and helpful and made the experience seamless. Thank you! More
by GMARYANN635
Employees Worked With
Ryan Hansen, Ryan Hansen
September 17, 2020
Extremely nice staff, Michael was amazing I never felt obligated to buy the car, they were never pushy either, amazing!!! I really enjoyed purchasing my car. obligated to buy the car, they were never pushy either, amazing!!! I really enjoyed purchasing my car. More
by CHANTALOSUNA73
Employees Worked With
Michael Boyd
