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Lexus of Sacramento

Sacramento, CA

4.7
2,991 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,991 reviews

September 19, 2020

I had the pleasure of working with Ron in purchasing my vehicle. He was very knowledgeable about Lexus and all the features they offered thanks Ron More

by PLEESHA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ron Kaulen, Eric Wilson
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear Ron was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 19, 2020

I’m very happy with the service I received from Eric P. and this Lexus Service center! I have been taking my cars to the Lexus of Stevens Creek for the past 15 years so it was really hard not taking my car More

by MARIAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric P.
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Eric, Todd and the team had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Lexus of Sacramento. Please don't hesitate to reach out if you need anything else. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 19, 2020

I came for Rx350 recall service. Tracey, who was a person that helped me to check in. She was friendly and helpful with answer all my questions. More

by STEVENVN02
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 19, 2020

I've always been happy with the service at Lexus Sacramento. Mike Huddleston is very professional and my car is always done when he says it will! I was comfortable with the precautions they have i More

by MIKEKEN01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear Mike was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 19, 2020

My experience with Sales and Finance were excellent. It's a bit early to rate Service. A miscommunication in my understanding about the length of time needed for the first service visit (application of Perma More

by CADOXIEGIRL
Recommend Dealer
Yes
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Khalid Jaber, Mike Huttleston
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 19, 2020

As always it was a pleasure to work with Brandy, she is the best. Everyone that I have had contact with was very friendly and helpful. It is worth the drive. More

by ROADOG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph
Sep 21, 2020 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Brandy here at Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

September 18, 2020

Lexus of Sacramento is the Nordstrom of car dealerships. From the sales department to the service department to the transportation department , customer relations seems to be the priority. This new Lexus is More

by Marty Ochoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owen, Brandy Joseph
Sep 18, 2020 -

Lexus of Sacramento responded

Hi Marty - Thank you for taking the time to review us! Hearing that you are so confident in the Lexus of Sacramento team made our day. We appreciate your loyalty over the last 20 years and are wishing you many safe and happy miles in your new vehicle!

September 18, 2020

The dealership was friendly, and answered all of our questions. We were able to leave with the car that suits both of our needs. Thank you More

by TERRY.DEFRATES
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for the review, Terry! We appreciate your business and are so happy to hear that you found the perfect car. Congratulations and we hope to see you again at Lexus of Sacramento!

September 18, 2020

In my line of work communication and customer service is a driving factor in having a exceptional experience. With any anyone I work with, I look for those two attributes at a minimum. Kyle from Lexus of Sa More

by Iampraneel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to leave us a review! It is excellent to hear that Kyle delivered such transparent and accommodating service, and we will certainly let him know how much you appreciate his help. Congratulations on your new vehicle and we hope to see you back at Lexus of Sacramento!

September 18, 2020

Thank you, for my car, with low sales pressure. I do wish Lexus were not discontinuing the GS model. Got a fair deal with my es. More

by NANCY.YEE
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar Sedighi
Sep 18, 2020 -

Lexus of Sacramento responded

Thank you for the review, Nancy! While we too will miss the Lexus GS model, it is great to hear that the team was able to get you into your new vehicle so successfully. Congratulations on your new Lexus ES and we hope to see you back next time! - The Lexus of Sacramento team

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