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Lexus of Sacramento

Sacramento, CA

4.7
2,992 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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2600 Fulton Ave

Sacramento, CA

95821

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Showing 2,992 reviews

October 04, 2020

Great service good price very friendly I recommend the dealership to all my family and friends , Oscar helped to customize my car and special order for my Lexus RX450H Thank you More

by ASEDIGHI2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryon Burdette
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Wilson, Oscar Sedighi
Oct 04, 2020 -

Lexus of Sacramento responded

Congratulations on your new Lexus RX 450h! We are so proud to have earned your business and happy to hear that Oscar delivered such excellent service. Safe travels in your new vehicle and we hope to work with you again at Lexus of Sacramento!

October 04, 2020

The service professionals I’ve encountered have been friendly and provide exceptional service. 5 yrs as a customer and I’ll definitely keep coming back. More

by KT
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2020 -

Lexus of Sacramento responded

We appreciate your loyalty to Lexus of Sacramento! Thank you for the review and for shouting out the service team. We are wishing you safe travels and hope to earn your business again next time!

October 04, 2020

over price service advisor no help no alternator measure didn't resolve or help with issue to busy trying up sale no advice terrible service advisor dry attitude no sense humor , wasn't happy working for More

by ABSANDERS1977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
not listed
Oct 21, 2020 -

Lexus of Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you to discuss? Thank you for your time, and hopefully, we can get to the bottom of this. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

October 03, 2020

Service was explained clearly and completed to our satisfaction. Dealership is nice and clean. Staff overall is friendly and courteous. Will come again for future services. More

by LEUNG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 03, 2020

they didn't offer me a car. and tried to charge me for my service en tho it has been pre-paid for like 4 years or something. More

by CARRIELSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
unsure
Oct 21, 2020 -

Lexus of Sacramento responded

Hello Carrie, On behalf of Lexus of Sacramento, I would like to apologize for your frustrating experience with our service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. Thank you for taking the time to provide feedback and I hope to resolve this for you in a timely manner. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus Office 916-485-3987 ext 2100 c_simon@lexusofsacramento.net

October 03, 2020

Robert Escobosa was very helpful and knowledgeable about any cars I was interested in. He was very nice and helpful! I would recommend setting up an appointment with him if you’re interested in looking for More

by Cbui
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to shout out Robert! We are lucky to have him on the Lexus of Sacramento team and happy to hear that you had such a great experience working with him. Safe travels in your new vehicle and we hope to see you again down the road!

October 02, 2020

The Staff was pleasant & professional. The Service was expedited and through, I have no complaints about the Lexus service department. I enjoyed working with Eric. More

by VSP4ME
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Foltz
Oct 02, 2020 -

Lexus of Sacramento responded

Thank you for trusting our Lexus of Sacramento team to take care of your vehicle. We're glad to hear that Eric was such a pleasure to work with and we look forward to seeing you next time!

October 02, 2020

The customer service is good. I purchased a 2017 Lexus last year. I have been taking it to Lexus of Sacramento for its maintenance every 5000 miles as recommended. The last two times after being serviced More

by MONADATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that you weren't fully satisfied with your recent experience and would be happy to discuss this with you directly. Please don't hesitate to reach out if you would be willing to provide some more detail. We hope you will give us another opportunity to serve you! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 02, 2020

Lexus of Sacramento is a great dealership to buy your new or certified pre-owned car from. They were friendly, personable, accommodating and so much more. They were respectful of my interest and time in buy More

by KAUFFROATH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2020 -

Lexus of Sacramento responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 02, 2020

I have been using only Lexus Service since 2005. The staff is friendly and professional and work completed on schedule. My vehicle has been well maintained and although I want a new vehicle, I don’t ne More

by HAPPY LUXURY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Joseph, Mike Huttleston
Oct 03, 2020 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

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