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Lexus of Sacramento
Sacramento, CA
2,999 Reviews
Lexus of Sacramento has won the prestigious League of Elite Award from Lexus. This award is presented to the top 60 dealerships that excel at sales, service, and overall ownership support. Our goal is not to win awards but rather to provide our customers with best possible automotive sales and service experience. We strive to make your satisfaction our number one focus with every interaction. We appreciate all the reviews we receive. Even the reviews with a less than a perfect score give us incite on how to improve our business practices. Thank you for your interest in Lexus of Sacramento.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:30 PM
Tuesday 8:30 AM - 7:30 PM
Wednesday 8:30 AM - 7:30 PM
Thursday 8:30 AM - 7:30 PM
Friday 8:30 AM - 7:30 PM
Saturday 9:00 AM - 7:30 PM
Sunday 10:00 AM - 6:30 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:30 PM
Sunday Closed
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Showing 2,999 reviews
April 21, 2025
Christina has been great and super communicative. She’s been super great to work with She’s been super great to work with More
by Nick
Employees Worked With
April 13, 2025
My experience started off on a very positive note. The first day was excellent—your team made me feel excited and happy about the process. I signed the contract and completed all the necessary steps, The first day was excellent—your team made me feel excited and happy about the process. I signed the contract and completed all the necessary steps, and everything seemed ready to go. However, there was an issue retrieving the payment from Bank of America due to me being pre-approved but not fully approved. I completely understand this part, as nothing could be done until the actual approval letter was received, which came 24 hours later. Once I had the approval, I returned to the dealership. I waited over 30 minutes, and eventually someone brought me the keys and confirmed that everything looked good and I was all set. At that point, I had no idea there were any remaining steps. The next morning, I received a call from the finance manager waking me up and informing me that I wasn’t supposed to be given the keys, and that some documents still needed to be signed electronically. I was half-asleep and unfortunately forgot to complete it right away. The following day, I received another call from the same person, who was noticeably upset and blamed me for the delay, saying the document had expired and now we “just have to wait and see what happens.” This was extremely frustrating. The miscommunication and lack of coordination made what should’ve been a smooth experience feel stressful and unprofessional. As someone who works in customer service, I know the importance of clear communication and accountability. I hope your team takes this feedback seriously and works to improve the overall customer experience. (FYI I still don’t know what is going to happen at this point) 🤷♂️ More
by Agha
Employees Worked With
I really don’t remember but the finance manager name was Cal
April 12, 2025
Robert was extremely easy to work with, and the whole experience at Lexus of Sacramento was very hassle free. They offered a fair price for my trade-in, and this was the easiest experience we've had buyi experience at Lexus of Sacramento was very hassle free. They offered a fair price for my trade-in, and this was the easiest experience we've had buying a vehicle. I definitely recommend Robert as someone to contact if you're shopping for a vehicle at Lexus of Sac. More
by C. Smith
Employees Worked With
April 04, 2025
Just had my Lexus SUV serviced. My service advisor was Christina who was wonderful. She is always professional and kept me informed about the status of my vehicle while it was being My service advisor was Christina who was wonderful. She is always professional and kept me informed about the status of my vehicle while it was being serviced. I enjoy working with her and wish that Lexus would make it easier to always have her as my service advisor. I have used her before and really liked her way and have had other service advisors who I did not feel the same way about. She is the best and I appreciate her. More
by carols
Employees Worked With
March 30, 2025
Very nice and helpful. Easy to make an appointment and get the right information. Good service. Easy to make an appointment and get the right information. Good service. More
by Romi Horja
March 25, 2025
They have a smooth friendly team that work together to make the experience pleasant. My new car was waiting for me when I got there and in less than two hours I was on the freeway on my way home in my ne make the experience pleasant. My new car was waiting for me when I got there and in less than two hours I was on the freeway on my way home in my new red car. More
by Sierra
Employees Worked With
Carlos, Kyle
March 22, 2025
Christina in service is great taking care of my Lexus service needs. She wrote down all my paperwork quick. She informed me about what was done to my Lexus. All my services done there was quick and not h service needs. She wrote down all my paperwork quick. She informed me about what was done to my Lexus. All my services done there was quick and not have to wait long. You can depend on her telling you what you vehicle needs and not selling you extra stuff not needed More
by ksinn13
Employees Worked With
March 21, 2025
No hassle buying experience. Treated us well. Purchased vehicle was clean. Ready to go and a full tank of gas. Treated us well. Purchased vehicle was clean. Ready to go and a full tank of gas. More
by mordy123
Employees Worked With
March 10, 2025
Homer was really helpful and knowledgeable. I look forward to coming back and getting service again I look forward to coming back and getting service again More
by Boyet Castaneda
Employees Worked With
February 27, 2025
low interests good serve good price I will come again and next car also first choose and next car also first choose More
by dufamily_123
Employees Worked With
