Lexus of Riverside

It was a very pleasant experience. professionally handled. The dealership works at their customers best interest. professionally handled. The dealership works at their customers best interest. More

From my initial contact with Jerome over the phone to the moment I met with him in person and he showed me around the dealership, I was highly impressed with him and the dealership. His obvious knowledge of moment I met with him in person and he showed me around the dealership, I was highly impressed with him and the dealership. His obvious knowledge of each car, model, and type was an obvious sign your dealership cares on who is the face of Lexus of Riverside. I will definitely refer my family or friends to Lexus of Riverside. More

The process was quite smooth and when the first car was not what we wanted, they were happy to do a search to come up with the right vehicle for us! They also gave us a great price!. We worked with Harry, not what we wanted, they were happy to do a search to come up with the right vehicle for us! They also gave us a great price!. We worked with Harry, Abdel and Mike and they were all great! In all it was a very good experience! We appreciated all the help! Raf in Finance was a kick and did a great job as well. Thank you all for everything! Chris and Jim Hilbrant More

I have had a very bad experience at the Service Department of Riverside Lexus. I wanted to download the newest version of navigation data on my 2013 RX350. They ordered the chip and made an appoint Department of Riverside Lexus. I wanted to download the newest version of navigation data on my 2013 RX350. They ordered the chip and made an appointment to fix the problem in about two hours. I took the car there and after waiting about two hours, they discovered that they needed additional hardware to download the new data (they didn’t know it before making the appointment?). They made another appointment, and after a few days, I took the car there again. This time it took about three hours to finish the job. They said that the latest info covers navigational data up to 2019. In the presence of their associate, I entered the address of a hotel built in 2018, but it didn’t show up. He tried, the result was the same. I had paid $470 (after a discount of $81) for an update which was not functioning. I asked for a return, and he (who was very polite and friendly) took me to the managers. Four people were in the manager’s office, and the manager told me that they were not responsible for the navigation data! I said here is Lexus dealership and you installed Lexus latest navigation data of 2019 and you are not responsible? He said that they cannot remove the new part, but I have to pay for the labor! The part was about $160 and I had to pay about $310 for nothing! I refused and they finally returned the money. The ugliest thing was the lack of this simple word “Sorry” in the manager’s vocabulary. I had spent 5 hours for their nonfunctional service and they didn’t acknowledge their fault! More

Above and beyond. No arguments. Nice surprise, surprised when they offered to help get two cars back home for me. Awesome! No arguments. Nice surprise, surprised when they offered to help get two cars back home for me. Awesome! More

Great buying experience. No surprises. Jerome and Lisa were great to work with. We love our new car and would highly recommend Lexus of Riverside. No surprises. Jerome and Lisa were great to work with. We love our new car and would highly recommend Lexus of Riverside. More

Worst buying experiences in the last 20 years of buying vehicles from various dealerships. Sales person who I unfortunately had to deal with is an un-professional, unethical, liar. This dealership complet vehicles from various dealerships. Sales person who I unfortunately had to deal with is an un-professional, unethical, liar. This dealership completely failed from start to finish and would strongly recommend efficient training or removing people that simply cannot do their job and treat customers with any type of decency. More

Friendly service, the salesman knew exactly what I was looking for and had it ready fir me when I arrived at the dealership looking for and had it ready fir me when I arrived at the dealership More

MY friend and I bought a GX460 and a RX 350 Brand new which was a breeze. No pressure from and sales person and our Salesman Waris Sadat was an excellent guy and went an extra mile,Thank You Would d which was a breeze. No pressure from and sales person and our Salesman Waris Sadat was an excellent guy and went an extra mile,Thank You Would definitely go back and recommend anyone. More

Highly recommend this dealership for a straightforward and easy processing experience. Will back again to change my NX and easy processing experience. Will back again to change my NX More