Lexus of Portland

The staff at Lexus were all really friendly and easy to work with on purchasing my vehicle. They were very personable and nice, they looked at all different options and did the best they could to see wha work with on purchasing my vehicle. They were very personable and nice, they looked at all different options and did the best they could to see what would work for me. I worked with Ted directly which was very helpful, easy to talk to and listened. More

Excellent experience from the warm customer service, to the low-pressure gentlemanly price haggling, and the focus on making sure the customer leaves with the assurance they got a good deal. The service-a the low-pressure gentlemanly price haggling, and the focus on making sure the customer leaves with the assurance they got a good deal. The service-after-the-sale perks such as handling the licensing process on my behalf was an added & APPRECIATED bonus! More

We purchased our first Lexus from Tuan Tran at Lexus of PDX and he was just wonderful; a very sincere and helpful guy. He went up to bat for us re: negotiating the terms/price and Lexus honored their promi PDX and he was just wonderful; a very sincere and helpful guy. He went up to bat for us re: negotiating the terms/price and Lexus honored their promise to apply the rebates for us. We would definitely purchase our future Lexus from them! LOVE driving our RX350!!! More

The best experiance I have ever had purchasing a new vehicle , Ted Wood was very curtious and very profesional. I would come back and purchase another vehicle from Ted Wood when I am ready to purchase a vehicle , Ted Wood was very curtious and very profesional. I would come back and purchase another vehicle from Ted Wood when I am ready to purchase again. I purchased a 2010 Rx350 and was explained ever detail on how to use this vehicle. Awesome service !!!!! More

I know Vic for more than a decade when I leased my first Lexus and after that experience I always ask for him to assist me on this, sometimes, difficult process. I have to mention that a did lease four car Lexus and after that experience I always ask for him to assist me on this, sometimes, difficult process. I have to mention that a did lease four cars from Lexus of Portland since 1999. Vic was there for me with his knowledge and professional guidance even when I stopped by just to look at the cars. I fell in love with this brand and part is Vic's "fault". I also send a friend that was looking for a car and Vic recommended a beautiful Lexus ES 330 which she bought and loves it. I will not hesitate recommending Vic to anyone that intend to buy a good car knowing that he or she will be treated in an exemplary way. Cristian Dumitru More

We have now purcased two vehicles from Lexus of Portland. We bought an ES 300 six years ago and an RX 330 yesterday. Both experiences were great. We went directly to the Lexus dealership this last time be We bought an ES 300 six years ago and an RX 330 yesterday. Both experiences were great. We went directly to the Lexus dealership this last time because of our first positive experience. When we decided to purchase a new (to us) SUV, we had three makes and models in mind, but settled on the RX 330 because of it's beauty, reliability and reputation. We were fortunate to find a 2005 and were gratified to read in Consumer's Guide that it particularly had a good review. Our sales person, Vic Kirma, was very friendly and committed to helping us decide on the vehicle that was right for us. He was willing to go the extra mile to make that possible. He made us feel a part of the Lexus of Portland extended family. He was genuine in his effort to make the best deal possible for us, but was also upfront about making a profit for the company; the best kind of employee. The other employees we came in contact with were also very pleasant, and the environment in the building comfortable. We will look forward to visiting Lexus of Portland, should the occasion arise in the future. More

Purchasing our new Lexus RX 350 was a very good experience. Evan was particularly friendly and knowlegible about the vehicle and the pros and cons of various features. I had researched similar vehi experience. Evan was particularly friendly and knowlegible about the vehicle and the pros and cons of various features. I had researched similar vehicles and pricing and given Lexus' reliability rating, positive comments from other owners and the options that came with the vehicle, I thought the price was fair and the vehicle was a good value. We have not had a chance to experience the service provided, but from our buying experience, I would certainly recommend Evan and the dealership to anyone looking for a luxury SUV. More

I've been shopping for a used Honda Pilot online for weeks. So, when I found a 1-owner 2004 Honda Pilot on Cars.com yesterday at 6pm; I picked up the phone and called on it. Larry Zemliak at Lexus of weeks. So, when I found a 1-owner 2004 Honda Pilot on Cars.com yesterday at 6pm; I picked up the phone and called on it. Larry Zemliak at Lexus of Portland was on the other end of the line and told me he'd be there until 8pm if I wanted to take a test drive. So, I packed up my 2 dogs and drove in from Forest Grove for a test drive. When I got there, Larry had pulled the Pilot near the showroom door prior to my arrival -- even though I'd given no promise that I was coming. Nice. Larry and I went on a test drive and then Larry stayed until nearly 8.30pm answering all of my questions. He was helpful and even pointed out 2 defects I hadn't noticed - a piece missing from the roof rack and brake light out. He assured me he'd take care of those things for me "if we worked out a deal." This morning, I met e-LEMONators at Lexus of Portland so they could run diagnostics on the Pilot to ensure it wasn't a LEMON. It wasn't even in the citrus family! It's solid as a rock! So, I sat down with Larry and we made a deal. He was fair and made the process painless. He ordered a missing piece for the roof rack and an owner's manual and is having them shipped to my house. And, when they couldn't get the brake light fixed while I waited, Larry sent me on my way and personally brought the Pilot the 45+ minutes out to my home in Forest Grove this evening. Once here, he didn't stop with the great customer service....he took the time to program my garage door opener/Homelink. I couldn't be happier with my first car buying experience. It is clear that Larry takes pride in his work and aims to build a long-term customer base. 24 hours ago, I didn't know Larry. Now, he's my go-to guy for any future car purchases. Oh yeah, and Larry even refilled my dogs' water dish while we were there today. Need I say more? Go see Larry. PS - Ed Bauer and the other staff at Lexus of Portland were attentive to me (and my dogs) while we were there. They made my time at Lexus of Portland very pleasant and comfortable. More

Working with Bergen was great. From the moment we called in to inquire about a certain vehicle she was very prepared for us once we made it out to the dealership. She had done her research on the car and w in to inquire about a certain vehicle she was very prepared for us once we made it out to the dealership. She had done her research on the car and was prepared to not only answer our specific questions about the car but also provided additional information that we really valued. When we asked questions she didn't know the answer to she got the manual out and found it for us. We felt she was very honest and genuine and not pushy at all. Really liked the fact that she was the only person we worked with. Other dealers bring in other associates and then a "closer" or "deal maker" which we haven't liked. Deal making process went very quick and smooth. Our only negative was that it wasn't as enjoyable dealing with the finance lady, Debra. She was pleasant but did not go out of her way to make us feel welcome and comfortable. Rather the mood in the office was somber and depressing rather than exciting since we were purchasing a really great car. More

My wife and I were looking for a used vehicle when we dropped by the dealer. It was extra clean, relaxed environment. The reason I am writing this reviews is because of the outstanding job the sales p dropped by the dealer. It was extra clean, relaxed environment. The reason I am writing this reviews is because of the outstanding job the sales person we worked with (Ted Wood). He was friendly and professional. When he didn't know the answer, he didn't pretend to know it. I have been working in sales for the last 10 years and I have to say he did all the right things to gain my trust, and I am very cautious when it comes to car sales people, because I know the trade from inside. He looked for the vehicles that met our needs, and didn't push us to something else when we first left the dealer. We came back next day to check a different vehicle because of him, the one we ended up buying. A+ in customer satisfaction. More