Lexus of Portland

I could easily go into detail and give repeated examples of how Tuan made us feel comfortable, respected, and valued from the time we arrived until the time we drove away in our new (to us) Lexus. Tuan gre of how Tuan made us feel comfortable, respected, and valued from the time we arrived until the time we drove away in our new (to us) Lexus. Tuan greeted us with a smile, he was honest and knowledgeable through our information gathering, patient and thorough before and after our test drive – explaining features and answering questions with ease, and considerate and conscientious through the financing/paperwork process. Before we left, he explained details of the navigation system, and even helped me program my phone into the system because he knew we had a 5 hour drive home. Our experience with Tuan was, by far, the best vehicle buying experience we’ve had, and I’ve already recommended Lexus of Portland, Tuan specifically, to several of my colleagues and friends. Overall, the atmosphere at Lexus of Portland is warm, the facility is comfortable, and the people (literally everyone with whom we came in contact) were pleasant, friendly, and made the process stress-free. Tuan and his colleagues will change your perception about the vehicle-buying experience – they did for us! More

We looked and drove 2 used vehicles. We were impressed with both. Chose Toyota 4Runner. Had to negotiate price a bit, but they ended up accepting our offer once we said "no" to counter. We liked that th with both. Chose Toyota 4Runner. Had to negotiate price a bit, but they ended up accepting our offer once we said "no" to counter. We liked that they did not pressure us. Detailing of rig was acceptable, but I would not say fantastic. We think they had just got rig on lot, since we found Oreo Cookie package in glove box when we drove it. Stale tho...LOL! Experience with Daniel in sales, and Eileen in financing was good...they were great to work with. Daniel asked at the end if there was anything else he could/should have done to improve our experience, and I told him that I would have liked a banana. When I showed up the next day, he promptly gave me one! We were not even considering stopping by the Lexus dealership, but I saw the Toyota 4Runner and Lexus RX300 on the internet, so we stopped by to check them out. Otherwise we wouldn't have stopped there, but we are glad we did. We had questions about the service, and he took me out and introduced me to the service manager the next day. I was pleasantly surprised about how much information he knew about the Toyota, since it wasn't his home brand. Overall we spent more than we had intended, but felt that the rig we bought was worth it. More

Loved Victor!! Bought cars from Lexus a number of times and every single time they are outstanding. Not only is the buying process fantastic, but the car service through the time of ownership is wonderful and every single time they are outstanding. Not only is the buying process fantastic, but the car service through the time of ownership is wonderful as well. They are top notch and we will continue to do business with them. Thanks Lexus! More

Hi Steve, I’m one of your new customer, Sapna Kumar, Hi Steve, I’m one of your new customer, Sapna Kumar, who bought 2008 Lexus Rx from your dealership on Dec 30th 2010. We are really happy with our Hi Steve, I’m one of your new customer, Sapna Kumar, who bought 2008 Lexus Rx from your dealership on Dec 30th 2010. We are really happy with our decision and we love the SUV. I’m writing this email to appreciate the hard work and commitment of two of your sales consultant Tuan Tran and Dave who provided us excellent/exceptional customer service that day. They both were awesome, very educated about the product, very patient and very friendly. We were in your office till 9:30pm they did not show any rush at all till the end. Despite they were very calm, patiently dealing with us with all the paperwork. My husband (Amit Kumar) and I would like to THANK you and your sales consultants Tuan and Dave for all the hardwork they provided us. Please contact me if you have any questions. Thank you! More

We have dealt with Victor Kirma several times in our purchase of new Lexus cars and have always found him to be very personable, fair and honest. He has taken very good care of us and of course has an purchase of new Lexus cars and have always found him to be very personable, fair and honest. He has taken very good care of us and of course has an excellent product. The dealership in general is great to work with and we have had a good experience with the service department as well. More

Our experience at Lexus of Portland was enhanced by the people of the dealership. We did not expect to drive home in a new car. Young Mr. Morgan O'Sullivan did a terrific job of narrowing down our wants an people of the dealership. We did not expect to drive home in a new car. Young Mr. Morgan O'Sullivan did a terrific job of narrowing down our wants and needs and finding a car that we both enjoy driving. Morgan knows his products and I tested his knowledge on the different cars we inquired about. When he didn't know a particular fine point of interest he went and found out the answer. That made us feel he really cared we had all the answers to make our decision. If you are in the market for new Lexus you will be well served by asking for Morgan O'Sullivan to assist you. More

I had a great experience at Lexus of Portland. Tuan treated me very professionally and he took care of any and all concerns that I had during and after the transaction. I have already and will continu treated me very professionally and he took care of any and all concerns that I had during and after the transaction. I have already and will continue to refer people to Tuan for all of their Lexus needs. Mike G Vancouver, WA. More

Morgan O'Sullivan and the entire team at Lexus of Portland welcomed us to the Lexus family like we were royalty! Morgan went above-and-beyond in his quest to earn our trust and gain our business. Portland welcomed us to the Lexus family like we were royalty! Morgan went above-and-beyond in his quest to earn our trust and gain our business. No request was too much, nor was any question out of his scope of expertise. When I requested an email photo of the vehicle we were considering, Morgan recorded a personalized video and sent it to me. Needless to say, I was dazzled. The vehicle we selected is an 2011 RX350 and it is amazing. Technology is my business and this car certainly satisfies my need for connectivity on the go. Such a beautiful car would certainly please any potential owner, but price is a valuable consideration and we carefully considered our purchase. We feel we purchased our car at a fair price and are quite happy with it. Everyone at Lexus of Portland exhibits professionalism, courtesy and genuine friendliness. I would recommend the dealership in general and Morgan O'Sullivan specifically, without hesitation. In fact, I have already done so! I look forward to a long, happy relationship within the Lexus family. More

When I walked into the dealership, Tuan was waiting for me and immediately made me feel welcome and valued. I felt like an important customer even though I look quite young for my age, and it is Lexus afte me and immediately made me feel welcome and valued. I felt like an important customer even though I look quite young for my age, and it is Lexus afterall. He made me feel very comfortable and did not rush us at all. We spent most of the evening with him and he was very accomodating and helpful throughout the test driving and buying process. I had an excellent experience at this dealership because of Tuan. Thank you. More

I gave the lexus of portland dealership such a high rating because their customer service was very good. They meet you at the door and are very friendly and helpful with whatever you are looking for. rating because their customer service was very good. They meet you at the door and are very friendly and helpful with whatever you are looking for. Even when i went back there to do my 30day car inspection Tuan came back and greeted me and we talked for awhile about the car and other stuff. More