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Lexus of Portland
Portland, OR
549 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 549 reviews
September 14, 2024
We were allowed to explore vehicle inventory at our leisure. This was helpful to not be pressed by sales person as to whether we liked what we were viewing. When we had questions regarding a vehicle we leisure. This was helpful to not be pressed by sales person as to whether we liked what we were viewing. When we had questions regarding a vehicle we went in showroom and were promptly helped. More
by jdsfoe
Employees Worked With
Awad Worfeley
September 06, 2024
I’m very disappointed Lexus of Portland is unwilling to sell me a new Lexus for MSRP, even though several other dealers will. I’d prefer to buy local and don’t feel I should have to travel out of state to sell me a new Lexus for MSRP, even though several other dealers will. I’d prefer to buy local and don’t feel I should have to travel out of state to get a fair price. Lexus of Portland still follows the ‘old school’ unscrupulous practice of forcing you to buy overpriced dealer installed protection items which are clearly only meant to bolster dealer profits. Things like paint sealant, theft protection and windshield insurance, all widely known as low value/high profit margin options. I even offered to pay $1500 over MSRP as I would incur a similar expense to ship my new car from the out of state dealer, but the General Sales Manager, Jeff Gilmore, doubled down on his ‘pricing strategy’ saying he’d only sell me one if I bought nearly $5000 in ‘protection’ that I neither want nor need. Shame on you Lexus of Portland. I guess I will be forced to buy out of state to get a fair deal. More
by Richanderson5269
Employees Worked With
Jeff Gilmore
August 12, 2024
The cost of a key for today’s cars is ridiculous! You charged me over $100 when you couldn’t even make the key. You spent probably 5 to 10 minutes when you found that it couldn’t be programmed. You charged me over $100 when you couldn’t even make the key. You spent probably 5 to 10 minutes when you found that it couldn’t be programmed. Three days later another shop worked a couple hours on my truck and were unable to find the problem. NO CHARGE! Maybe that should plant an idea for a service policy in your business plan! More
by jan
Employees Worked With
Unknown
August 03, 2024
65k service on one visit and replace tailgate lift bars on another visit Don Smirh is an outstanding service coordinator and made the process a breeze. on another visit Don Smirh is an outstanding service coordinator and made the process a breeze. More
by Frank
Employees Worked With
Don Smith
June 03, 2024
The remodel is lovely and comfortable. Jeff is very friendly and easy to talk to. Always takes care of any problems and makes sure I understand everything. I get in at my appointment ti Jeff is very friendly and easy to talk to. Always takes care of any problems and makes sure I understand everything. I get in at my appointment time and I don't have any problems getting a rental. More
by kmaple976
Employees Worked With
Jeff
June 01, 2024
We keep our cars as long as possible, so it's been almost 15 years since either of us has been to a dealership. RJ did a great job of listening to our needs and then showing us different models and explaini 15 years since either of us has been to a dealership. RJ did a great job of listening to our needs and then showing us different models and explaining their differences. There was a world of new technology (as you can imagine), but he showed us the basics and made us feel confident in our abilities to operate the new car. He treated us kindly and I trusted him; never felt rushed or pressured. Donna did a good job on explaining the options for warranty and protection; and Jeff also was able to set us up on the app and teach us about the touchscreen options. Overall, we were there for a little over 3 hours on our pickup, which seems light years faster than my previous car purchase experiences, or maybe the time just went by faster because it was such a relaxed experience, which I appreciate! More
by Portland Poodle Parents
Employees Worked With
RJ, Donna, Jeff
