Lexus of Portland

Just picked up my 3rd Lexus from Kuni I would like to comment on my recent purchase of a 2017 RX 350, my 3rd Lexus purchased from Kuni Lexus. Most of the transaction was accomplished over I would like to comment on my recent purchase of a 2017 RX 350, my 3rd Lexus purchased from Kuni Lexus. Most of the transaction was accomplished over the internet, messaging, and e-mail with Jeneva Keller. I just want to complement Jeneva for providing the outstanding service that I received through out the days that we worked to make my purchase happen. Jeneva was knowledgeable, prompt, and helpful in making everything happen as it should. She reinforced my confidence that I have built through the years that I have dealt with Kuni Lexus. That confidence enabled me to purchase my RX while not even seeing it until I took delivery where it was everything I expected. Thanks to Jeneva and to Kuni Lexus for the service provided. I shall surely be back to maintain my RX as I know it will be. More

The best Lexus service on the planet. I was greeted with a smile at Kuni Lexus. Jeff my service manager went out of his way to help with all my needs in a timely manner. I would recommend I was greeted with a smile at Kuni Lexus. Jeff my service manager went out of his way to help with all my needs in a timely manner. I would recommend this dealership to everyone living on the west coast. If you need a new or used car, they have great prices. More

Buy a Lexus from Nicole DuBravac She is the best....I just bought a Lexus SUV from her, and I already wish I could buy another car from her. She helped me buy the right car, made the She is the best....I just bought a Lexus SUV from her, and I already wish I could buy another car from her. She helped me buy the right car, made the process so easy, and made it fun. She paid every possible attention to detail and made the luxury experience practical, alluring, and exciting. The Kuni experience was great to me. Great Ed, another salesman, helped to get the SUV we wanted available in a pinch. They all worked at a team, from sales manager Hugo Moguel, to Ed Kantola, to the perfect Nicole, it was a pleasure. I'll be back to buy from them again. I'm also going to bring them some wine. Good people. More

To the salesman my friend was dealing with on my behalf regarding a sale of a GX470. You confirmed and agreed upon price via phone and stated it was agreed upon by "Hugo" your manager. I booked a flight to regarding a sale of a GX470. You confirmed and agreed upon price via phone and stated it was agreed upon by "Hugo" your manager. I booked a flight to arrive at the dealership promptly at open today. You must be aware I was paying for a last minute nonrefundable, overpriced ticket during the holiday travel for one way. Then while boarding my flight I get told via text that the same manager "Hugo" who agreed to the deal had sold the vehicle (I guess between 10pm and 5am the night before). i didn't realize you were still open. Thank GOD we didn't run my credit card like discussed. So, ofcourse I was stranded in Portland when the flight landed without a means of transportation home. No problem for you! Guess what!! These respectible salesman especially this upstanding so called manager didn't even have the common courtesy to speak with me over the phone. MY MISTAKE I THOUGHT I WAS DEALING WITH SOMEONE WHO HAD INTEGRITY! WHAT A CRAPPY WAY TO DO BUISNESS!!! How can you expect to have customers feel like they aren't being lied to? I will make sure every person that will listen is aware of this manipulative experience. You and your so called respectful staff need to take a lesson in customer service. Bare minimum a call, a offer to come look at something else, THE MANAGER making it right should have been done. NO POTENTIAL BUYER SHOULD HAVE THIS HORRIFIC EXPERIENCE. ABSOLUTELY UNACCEPTABLE CONDUCT!!!!!! More

Poor finance department service My wife and I recently purchased a certified used 2019 RX 350 sport which is a great vehicle and we are happy with. My experience was that er purchaed My wife and I recently purchased a certified used 2019 RX 350 sport which is a great vehicle and we are happy with. My experience was that er purchaed a 2013 RX 350 from them three years ago, I negated a cash purchase price on the phone went down fro a test drive said it is a deal I brought our vehicle down for them to access for a trade in was at the dealership for a couple hours. Made an appt. for two days to pay cash for the vehicle and possibly trade ours in. During this transaction they insisted on getting my wife's social security number. I told them repeatedly that this was a cash transaction to no avail. So now somewhere is yje following information. Who we are , where we live all our drivers license information a copy of doth of our WA drivers license ID's and my wife's social security number. On a cash transaction they do not need all of this and I have no idea how they guard this information.. I paid a thousand doolar down payment on the car which they forgot to credit when I brought that to their attention the next day they said they would mail it out first thing, called today and what do you know they are sending it out today. This dealership needs to tighten things up. Gave four stars because we like our new vehicle. More

Very responsive and helpful I have purchased several cars through this dealer and have always received attentive, professional assistance. The cars I have been interested in look I have purchased several cars through this dealer and have always received attentive, professional assistance. The cars I have been interested in looking at have been available and in impeccable condition. Their record keeping is accurate and I have been treated as a valued acquaintance. The service dept is clean, efficient and has been available to my family, even on weekends. Loaner cars are always available and I am typically in/out within 10-15min. Much better than the BMW, Audi, Cadillac dealers I have previously interacted with. Never going back to them. More

Super happy Awad W Was an extremely wonderful salesman we had a wonderful experience at this Lexus dealer super happy with our 2019 Lexis is f sport 300 awd!! Awad W Was an extremely wonderful salesman we had a wonderful experience at this Lexus dealer super happy with our 2019 Lexis is f sport 300 awd!! More

Amazing experience very happy with our new Lexus is f sport 300, thank you to Awad W And staff, Nick and Danielle Housego. Thank you experience very happy with our new Lexus is f sport 300, thank you to Awad W And staff, Nick and Danielle Housego. Thank you More

Bad purchase experience When I first went to their facility to look at a car, the staff's attitude seemed very blase, and compared to other dealerships I've been at recently, When I first went to their facility to look at a car, the staff's attitude seemed very blase, and compared to other dealerships I've been at recently, it has an odd and unwelcoming layout. I then was shown a car I was interested in, and a couple of days later, a Saturday, we agreed on the terms of sale for a car. I told the salesperson that my family had plans for a family event in the Gorge the next day (a Sunday), but that I could cancel those plans and come in the next day with a check, since it was close to the end of the month and he had represented that they were giving us a deal to improve their month-end numbers, and I was trying to be considerate. We showed up at 12 noon on Sunday with our check, and the salesperson said, in effect, 'Sorry, but the car was sold last night.' I then asked to speak to the manager, Lana Tran, who was very cold, curt and unfriendly, and said there wasn't a deal until we were there in person. [Incidentally, that is legally incorrect (I am a legal professional), though I doubt she realizes that (yet).] I mistakenly thought that a dealership selling high-end cars would have a much more upstanding, honest and professional approach, and would be very service oriented (as as my past experience with luxury brand dealerships), but that turned out to be a flawed assumption. Basically it was everything BUT "What can we do to make this right? " A very disappointing experience all around, and basically a big waste of time. At this point, I have decided against buying a Lexus, even at an out of town dealership, because I assume that the service experience would be equally bad, and they are the only Lexus dealership/option in the Portland area. Just a bad experience all the way around. More

Amazing Sales and Service Staff at Kuni Lexus of Portland I purchased a certified pre-owned ES 300h from Tonya Wagner at Kuni Lexus of Portland yesterday. Best car buying experience in my life. Sales and serv I purchased a certified pre-owned ES 300h from Tonya Wagner at Kuni Lexus of Portland yesterday. Best car buying experience in my life. Sales and service staff were very friendly, and made every part of the buying process quick and easy. I very much recommend visiting Kuni Lexus of Portland for buying a vehicle. Thank you again! -Chris L. More