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Lexus of Portland
Portland, OR
539 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 539 reviews
October 25, 2024
Jason was very professional and prompt with his responses. I truly appreciate his transparency and helping me get my daughter’s car back on the road!! responses. I truly appreciate his transparency and helping me get my daughter’s car back on the road!! More
by brandon.schappell
Employees Worked With
Jason A.
October 10, 2024
Everyone I dealt with was very professional and easy to work with. I would not hesitate to recommend your dealership to anyone, or to buy another vehicle from you guys. Thank you for making the experience work with. I would not hesitate to recommend your dealership to anyone, or to buy another vehicle from you guys. Thank you for making the experience so easy and pleasant! More
by Jeff
Employees Worked With
Esaya, Rob, Sarah
October 10, 2024
Yasu was extremely helpful and welcoming. He was able to answer all of my questions quickly and made sure I was always informed on where things were at. Rob Waller was also very knowledgeable He was able to answer all of my questions quickly and made sure I was always informed on where things were at. Rob Waller was also very knowledgeable and made sure I was completely comfortable in my new car. I would highly recommend Yasu and Rob at Lexus of Portland. THANK YOU! More
by chellseeg
Employees Worked With
Yasu Maeda and Rob Waller
October 07, 2024
Lexus of Portland: Predatory Pricing Tactics and Shady Add-Ons – A Dealership to Avoid My recent experience with Lexus of Portland was beyond disappointing. I inquired about purchasing a 2025 Lexus GX5 Add-Ons – A Dealership to Avoid My recent experience with Lexus of Portland was beyond disappointing. I inquired about purchasing a 2025 Lexus GX550 Overland+ and was immediately met with the typical shady dealership tactics of inflating prices with unnecessary, overpriced add-ons. Sales Associate Abigail C. insisted on charging an additional $4,985 for so-called “protection packages” like Stargard GPS Theft Tracking, Cilajet Ceramic Protection, and PAC Windshield Protection/Replacement. It’s a clear attempt at price gouging, exploiting customers looking for a new, high-demand vehicle. What’s even more insulting is that we purchased a 2024 BMW X7 earlier this year and had all add-ons removed while getting $9,000 off MSRP. Recently, I visited a local dealership in Washington that confirmed the tracking device is completely optional and can be removed before the sale. The sticker on the car window even states: “The device… will be deactivated prior to delivery or can be purchased at the customer’s option.” So why is Lexus of Portland, through Abigail C., pushing this as a mandatory charge? It’s an obvious cash grab, plain and simple. No one wants a third-party tracking device when the vehicle already comes with one built-in. This behavior shows a complete disregard for customer intelligence and is precisely why people despise dealing with car dealerships. It’s predatory, dishonest, and reeks of trying to nickel and dime the customer. To the owner of Lexus of Portland: these underhanded practices are disgraceful. Forcing overpriced, worthless add-ons and holding vehicles hostage over MSRP is a surefire way to lose customers. It’s clear you have no interest in building genuine customer relationships, only in making a quick buck at the customer’s expense. I have decided to skip this dealership entirely, and you have officially lost me as a potential customer. If you want an honest car-buying experience, avoid Lexus of Portland at all costs. There are far better dealerships out there that will respect you and your hard-earned money. More
by M.K.
Employees Worked With
Abigail C.
September 29, 2024
Amazing experience! Everyone I worked with was knowledgeable and kind. This is my 4th Lexus and there will be a 5th. The team is top shelf! Everyone I worked with was knowledgeable and kind. This is my 4th Lexus and there will be a 5th. The team is top shelf! More
by mccallum.mather
Employees Worked With
Jeneva and team
September 14, 2024
We were allowed to explore vehicle inventory at our leisure. This was helpful to not be pressed by sales person as to whether we liked what we were viewing. When we had questions regarding a vehicle we leisure. This was helpful to not be pressed by sales person as to whether we liked what we were viewing. When we had questions regarding a vehicle we went in showroom and were promptly helped. More
by jdsfoe
Employees Worked With
Awad Worfeley
