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O'Brien Lexus of Peoria - Service Center

Peoria, IL

4.4
97 Reviews

97 Reviews of O'Brien Lexus of Peoria - Service Center

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April 27, 2025

Excellent service. The people are always very nice and accommodating. Waiting area very clean and comfortable. More

by richardto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Report | Print
Apr 29, 2025 -

Lexus of Peoria responded

Thank you for sharing your experience! We're delighted to hear that our team at Lexus of Peoria provided excellent service and a comfortable environment. We appreciate your support!

April 17, 2025

Professional and friendly. Attentive to questions and inquiries. Staff are knowledgeable about their products and processes. More

by M Stehlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abby
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Apr 17, 2025 -

Lexus of Peoria responded

Thank you for sharing your experience with us at Lexus of Peoria! We're glad to hear our team was professional, friendly, and attentive to your needs. We appreciate the feedback and look forward to serving you again in the future!

April 02, 2025

Rodney has been my service coordinator for years and he is always very responsive to my concerns-/very satisfied More

by Deckercynthia5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Shoop
Report | Print
Apr 03, 2025 -

Lexus of Peoria responded

Cynthia, we're delighted to hear that Rodney has consistently provided you with responsive service at Lexus of Peoria. Thank you for your continued trust and support!

March 14, 2025

I love the experience every time. Nicole is always so nice and helpful. Plus very mindful of my busy schedule. More

by Abedasad64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole
Report | Print
Mar 14, 2025 -

Lexus of Peoria responded

We're delighted to hear that Nicole consistently provides you with a great experience at Lexus of Peoria. Thank you for sharing your positive feedback, and we look forward to seeing you again!

March 13, 2025

Rodney Shoop has always been easy to work with and the customer service is excellent. More

by clarkrogers95
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Shoop
Report | Print
Mar 13, 2025 -

Lexus of Peoria responded

Thanks for highlighting Rodney's superior customer service at Lexus of Peoria! We'll be sure to pass your kind words along.

February 23, 2025

No problems. . pick up and delivery was great.. oil change and rotation went well..on time More

by curt.mitchell1954
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Natalie
Report | Print
Feb 24, 2025 -

Lexus of Peoria responded

Curt, we're glad to hear that your Lexus of Peoria experience was a smooth success! Safe travels, and we'll see you next time.

January 28, 2025

Rodney represents the “Gold Standard” for Service Reps. Highly efficient and knowledgeable in understanding my walk-in service needs and successfully addressing them in a timely manner. More important fo More

by jtbolden61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Shoop
Report | Print
Jan 28, 2025 -

Lexus of Peoria responded

Thank you for recognizing Rodney's exceptional service at Lexus of Peoria! We're delighted to hear that he efficiently addressed your needs and keeps you informed about scheduled services. We appreciate your trust in us to keep your vehicles running smoothly!

January 27, 2025

Been coming to this dealership for years for both purchase of new vehicles and service. Dealership is always looking for ways to make things better for you. More

by TRONICKM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Shoop
Report | Print
Jan 28, 2025 -

Lexus of Peoria responded

Thank you for your continued loyalty to Lexus of Peoria! We're delighted to know that our efforts in improving your experience have been appreciated. We are looking forward to serving you again soon!

January 22, 2025

Their Service Department is excellent! !! Always on time, they don’t recommend services you don’t need, and have a technical expert in house that can answer your questions. Nichole is an ex More

by vggreene1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nichole
Report | Print
Jan 22, 2025 -

Lexus of Peoria responded

Thank you for highlighting the excellent service from our team at Lexus of Peoria! We're delighted to know that Nichole and the rest of our Service Department have been helpful and trustworthy. We appreciate your feedback and look forward to serving you again!

January 08, 2025

They LISTEN and are very attentive to customers needs! Service reps are very knowledgeable and helpful! More

by Dustshirley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Shoop
Report | Print
Jan 09, 2025 -

Lexus of Peoria responded

We're delighted to hear that our team at Lexus of Peoria was attentive and knowledgeable during your visit. Thank you for sharing your experience with us!

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