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Lexus of Peoria
Peoria, IL
171 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 171 reviews
April 30, 2015
The Ultimate Car Shopping Experience My experience at Lexus of Peoria buying my new NX was most pleasurable from start to finish. This dealership knows how to make the customer feel welco My experience at Lexus of Peoria buying my new NX was most pleasurable from start to finish. This dealership knows how to make the customer feel welcome. The general sales manager Bill Morton, the sales consultant Thom Van, and product delivery specialist Jenessa Koehl all contributed to my ultimate car shopping experience. All are enthusiastic about the Lexus products and rightfully so. I shopped at other dealerships and none could compare to the friendly knowledgeable staff at Lexus. I test drove several vehicles before making my final decision. I never felt pressured and the staff was very patient with me while I went through the decision making process. More
by Lexuscustomer
Employees Worked With
Thom Van, Bill Morton
April 22, 2015
Great experience! The beginning of the Lexus of Peoria experience starts at the front desk, and the women working there could not be more gracious on the phone. They m The beginning of the Lexus of Peoria experience starts at the front desk, and the women working there could not be more gracious on the phone. They make a great first impression for the dealership. We worked with Jaymie Stahl on the purchase of our car and had a really good experience. Jaymie was so pleasant and did not pressure us to make a decision. When a car we were considering was loaned out, Jaymie and Victor did their best to get the car back in for us. Jaymie even brought the car that we were buying inside to protect it from hail! Colleen did a great job with the finance end and was able to get us a credit for a warranty purchase that we had made. Jenessa spent a lot of time with us explaining the workings of the car and even offered to come to our house if the garage door opener wouldn't work. We then brought the car back in for Simonizing and had such good care from Rodney. It was so nice to be provided with a loaner car for the day without having to request one. Even though the car we bought was pre-owned and not brand new, we received great treatment from everyone throughout the purchase. And, of course, all of the refreshments in the waiting area are an extra nice touch! Since the purchase, we have received several follow-up calls to make sure that we were happy with the service. This is our first Lexus purchase, and we are not used to such pampering from a dealership. Very nice! More
by suncatcher
Employees Worked With
Jaymie Stahl, Victor, Colleen Rossman, Jenesssa Koehl, Rodney Shoop
March 17, 2015
Great experience! Our salesperson was Noelle Pisano. This lady knew her cars and paid attention to what we were looking for. Our experience was not of someone selling Our salesperson was Noelle Pisano. This lady knew her cars and paid attention to what we were looking for. Our experience was not of someone selling us a car but of us buying one. She explained every option and we made our choices. This was a one afternoon of non-stress car shopping. This whole dealership pampers their customers and when we drove away in our new car, we'd had a wonderful experience and left with a good feeling. Thank you so much Noelle Pisano! This is our 3rd purchase with Toyota/Lexus of Peoria and couldn't be happier with the service and staff. More
by Tucker
Employees Worked With
Noelle Pisano
February 07, 2014
Spent all week working out a deal on a car with Tom Wombacher of Lexus of Peoria. Yesterday we got the deal done and I planned to travel over Saturday morning, look at the car, do the paperwork and mak Wombacher of Lexus of Peoria. Yesterday we got the deal done and I planned to travel over Saturday morning, look at the car, do the paperwork and make arrangements for delivery only to find out he sold the car last night without letting me have first right of refusal. What is up with these guys? Gentlemen agreements mean nothing anymore. Pissed… More
by everhartm
Employees Worked With
Tom Wombacher
January 26, 2013
We drove up from Springfield because of an ignition key issue due to a local ignition repair. Kyle was so helpful and has won me over as a new costumer. I have had my Lexus serviced locally and have not be issue due to a local ignition repair. Kyle was so helpful and has won me over as a new costumer. I have had my Lexus serviced locally and have not been happy with them. I had no idea that this dealership would come to springfield and pick up my car and leave a replacement. I will definitely use the Peoria Lexus for my future needs! More
by Slugger1967
Employees Worked With
Kyle Uftring
December 30, 2012
Experience from start to finish was GREAT! Very professional, courteous and attentive. They made me feel as though I was the only customer. Great Service. professional, courteous and attentive. They made me feel as though I was the only customer. Great Service. More
by turntable
Employees Worked With
Thom Van, Thom Van
October 29, 2012
I have thought long and hard about what I want to mention in this review as I want to make my point as clear as possible. I am 55 years old, and I have never in my lifetime had such a great experience with in this review as I want to make my point as clear as possible. I am 55 years old, and I have never in my lifetime had such a great experience with service as I recently did with this Lexus dealer. I am from Springfield, IL, my Lexus is a 2001 RX300. The first time I ever had problems with my car was just last month. I was advised by someone at a car shop in Chatham that I should take it to a Lexus dealer or a dealer that works on Lexus here in Springfield to get it fixed, I choosed Springfield as I thought it would be more practical since it was closer - that was the worse and most costly mistake I have done. After paying thousands of dollars getting my car fixed at this place in Springfield, I had more issues with it, - more things were wrong as soon as I started my car to take it home. What a nightmare! I called Lexus in Peoria (which what I should have done in the first place) talked to Rodney Shoop and Kent Mariman. Lexus in Peoria arranged someone to pick up my car here in Springfield and left me with a 2013 RX350 to drive while they looked at my car, and fixed it within a timely matter. People, if you have a Lexus and need work done on it, CALL LEXUS IN PEORIA before you even think about attempting to have it worked on in Springfield. I'd like to thank Rodney Shoop and Kent Mariman for listening to my frantic phone call, Casey and Rodney for working on my car, Vanessa Purnell for arranging to have my car picked up, Beth Franklin for calming me down during my panic attack, Rich for picking up my car, Max for delivering my car back to me, and especially RODNEY SHOOP for taking care of all my car issues and listening to me and keeping me informed the whole time my car was in Peoria. Trust is important and I trust these people to take good care of my car. So, to all you people who live in Springfield, Il that have a Lexus and don't want to take their car to Peoria because it will put miles on your car, ( I've heard this excuse from several) - GET OVER IT, my car has close to 100,000 miles on it and drives just as nice as the day I got it in 2001,- Thanks to Lexus in Peoria, and Rodney Shoop! My advice is to get your car fixed right in Peoria and don't waste your time and more importantly your money in Springfield, IL. More
by Rheta
Employees Worked With
Rodney Shoop, Kent Mariman, Casey, Vanessa Purnell, Beth Franklin, Rich and Max
August 10, 2012
Service integrity beyond question Casey has long been a great asset to the dealership. My wife and I have purchased and serviced nine Lexus' through this dealership. great asset to the dealership. My wife and I have purchased and serviced nine Lexus' through this dealership. More
by Hadanjm
Employees Worked With
Casey
July 19, 2012
I enjoyed my recent visit because Justin made me feel welcome. He was fun to deal with and the time I spent at the dealership went quickly. All of the people I interacted with were warm, friendly, and welcome. He was fun to deal with and the time I spent at the dealership went quickly. All of the people I interacted with were warm, friendly, and fun! More
by clfleming15
Employees Worked With
Justin
July 11, 2012
Christie in service was nice, but not knowledgeable. I asked her what I had done on my car previously and she was unable to interpret what was in the computer. Also I specifically gave her my work number asked her what I had done on my car previously and she was unable to interpret what was in the computer. Also I specifically gave her my work number as well as cell and explained that I don't get cell service in my office so if she didn't reach me on my cell to call my office. She left a message on my cell and did not attempt to call my office so I got her message when I left the office at 6:45 PM after service was closed. when I got to the dealership she did not leave the paperwork for anyone so I had to leave my credit card number so it could be checked out the next day, so I don't actually know what I was billed yet. The receptionist in the main lobby was very nice and as helpful as she could be. I would go back to the dealership, because it is the only Lexus dealership in our area, but it is far from superior. I have been to other Lexus dealerships and they are more professional. Some decent magazines in the lobby would be nice also. Most of them are sports maagazines. More
by suemshay
Employees Worked With
Christie in service
