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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,222 Reviews

8,222 Reviews of Lexus of Pembroke Pines - Service Center

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November 15, 2017

Service I have been going to this dealership for 2 years since I bought the car I never like going there never found the atmosphere friendly , luckily yesterd More

by Malou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2017

had excellent service. 5 star rated! I really appreciated Jose Amarro of yhe service dept. He made my experience so accepting. He was and is my Guardian Angel. My next car will be 2018 Le More

by buttercup3232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jose amarro
November 09, 2017

Excellent service every time. The employees are friendly the environment is calm and the staff are always willing to help in anyway possible. Great experience! More

by Gyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
October 27, 2017

Collision repair Great attentive service from Jessica to Manager Ana I left my vehicle for a collision repair the experience was stress free and excellent repair. My v More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Garcia and Ana/Manager
August 02, 2017

AWEFUL SERVICE DEPT LEXUS OF PEMBROKE PINES HAS EXCELLENT CUSTOMER SERVICE WHEN IT COMES TO SELLING YOU A CAR!! MY GOD!! I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT MY EX More

by angie12883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NOT A PARTCULAR EMPLOYEE
Aug 16, 2017 -

Lexus of Pembroke Pines responded

Dear Angie can you please send us your information so that we can look into this. Youre welcome to message us or call Lordez in customer service at 954.443.2102

Aug 16, 2017 -

angie12883 responded

I'm not sure what information you need from me?

Aug 17, 2017 -

Lexus of Pembroke Pines responded

Your name, phone number would help too. we would like to look you up in our system so we can see who you dealt with

June 22, 2017

Worst customer service I leased my car at Lexus of Kendall but I moved so I started using the Pembroke Pines. Since the first time I noticed the diference between the places More

by Rosana Carvalho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't have the name
Aug 16, 2017 -

Lexus of Pembroke Pines responded

Dear Rosana, We are very confused by this review, you were told you needed replace your tires but you declined to do so?

June 05, 2017

Poor customer service on multiple occasions All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone More

by lpdox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo
March 23, 2017

Service suffering as dealership expands I have leased several vehicles from this dealership over the years. I've watched as they've grown very quickly in recent years. Purchasing or leasing More

by Larry Goldberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Esquivel
Apr 25, 2017 -

Lexus of Pembroke Pines responded

We appreciate your feed back Larry, We are constatly trying to improve our dealership as it grows!

October 12, 2016

Collision center (no customer service) They have had my car since 8/26/2016 and i am being told they are still waiting on parts. I have left messages for a manager to call me and no one has More

by Juan N.
Customer Service
Recommend Dealer
No
Employees Worked With
Ozzie/cesar
Oct 26, 2016 -

Lexus of Pembroke Pines responded

Juan's repairs were held up by his insurance company, he remained was informed during the process.

September 10, 2016

CAR DAMAGED SEVERAL TIMES WHILE BEING SERVICED! In the span of six months, I brought my vehicle 10 times to this dealership. I brought it in to have my tires replaced and they scratched my wheels (w More

by ElizabethP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Camara, Osiris Barcelo
Sep 19, 2016 -

Lexus of Pembroke Pines responded

Accidents such as scratches can happen at any dealership, we have and will continue to fix any issues that we can. How ever we are unable to extend Mrs Palencia's warranty or anyone else's due to scratches.

Sep 19, 2016 -

ElizabethP responded

Lexus of Pembroke Pines consistently damaged my vehicle almost every time I took it in for service (I have the service records to prove it) and their reply is "accidents happen." My car was damaged multiple times. That's not an accident. That's a pattern. By the way, I asked the service manager, Osiris Barcelo, to either reimburse me to have the scratches repaired at another dealership or extend my car warranty to 100,000 miles (the dealership sells extended warranties).

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