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Lexus of Pembroke Pines - Service Center

Pembroke Pines, FL

4.4
8,224 Reviews

8,224 Reviews of Lexus of Pembroke Pines - Service Center

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November 30, 2017

Excellent and professional service at all times. From the moment I arrive to Lexus of Pembroke Pines, visit the service rep. (Excellent/Superb customer service), to the moment I go to the cashier abd More

by Jessy820
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez Service Rep.
November 24, 2017

Fast Service Sylvain picked up our car and brought it back in a timely manner. He was more than professional! I would definitely request him again to pick up and t More

by LexusNP2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sylvain D. And Myron F.
November 15, 2017

Service I have been going to this dealership for 2 years since I bought the car I never like going there never found the atmosphere friendly , luckily yesterd More

by Malou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Mankin
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 12, 2017

had excellent service. 5 star rated! I really appreciated Jose Amarro of yhe service dept. He made my experience so accepting. He was and is my Guardian Angel. My next car will be 2018 Le More

by buttercup3232
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
jose amarro
November 09, 2017

Excellent service every time. The employees are friendly the environment is calm and the staff are always willing to help in anyway possible. Great experience! More

by Gyo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott
October 27, 2017

Collision repair Great attentive service from Jessica to Manager Ana I left my vehicle for a collision repair the experience was stress free and excellent repair. My v More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Garcia and Ana/Manager
August 02, 2017

AWEFUL SERVICE DEPT LEXUS OF PEMBROKE PINES HAS EXCELLENT CUSTOMER SERVICE WHEN IT COMES TO SELLING YOU A CAR!! MY GOD!! I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT MY EX More

by angie12883
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NOT A PARTCULAR EMPLOYEE
Aug 16, 2017 -

Lexus of Pembroke Pines responded

Dear Angie can you please send us your information so that we can look into this. Youre welcome to message us or call Lordez in customer service at 954.443.2102

Aug 16, 2017 -

angie12883 responded

I'm not sure what information you need from me?

Aug 17, 2017 -

Lexus of Pembroke Pines responded

Your name, phone number would help too. we would like to look you up in our system so we can see who you dealt with

June 22, 2017

Worst customer service I leased my car at Lexus of Kendall but I moved so I started using the Pembroke Pines. Since the first time I noticed the diference between the places More

by Rosana Carvalho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don't have the name
Aug 16, 2017 -

Lexus of Pembroke Pines responded

Dear Rosana, We are very confused by this review, you were told you needed replace your tires but you declined to do so?

June 05, 2017

Poor customer service on multiple occasions All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone More

by lpdox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gustavo
March 23, 2017

Service suffering as dealership expands I have leased several vehicles from this dealership over the years. I've watched as they've grown very quickly in recent years. Purchasing or leasing More

by Larry Goldberg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michele Alter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rafael Esquivel
Apr 25, 2017 -

Lexus of Pembroke Pines responded

We appreciate your feed back Larry, We are constatly trying to improve our dealership as it grows!

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