Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Lexus of Pembroke Pines - Service Center
Pembroke Pines, FL
8,224 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
8,224 Reviews of Lexus of Pembroke Pines - Service Center
Sort by
November 30, 2017
Excellent and professional service at all times. From the moment I arrive to Lexus of Pembroke Pines, visit the service rep. (Excellent/Superb customer service), to the moment I go to the cashier abd From the moment I arrive to Lexus of Pembroke Pines, visit the service rep. (Excellent/Superb customer service), to the moment I go to the cashier abd then to the iffice where the car is given to me on a door to door basis very washed and clean! Excellent all the way around! Even the Cafe staff! Very nice! More
by Jessy820
Employees Worked With
Carlos Perez Service Rep.
November 24, 2017
Fast Service Sylvain picked up our car and brought it back in a timely manner. He was more than professional! I would definitely request him again to pick up and t Sylvain picked up our car and brought it back in a timely manner. He was more than professional! I would definitely request him again to pick up and take our vehicle for services. More
by LexusNP2017
Employees Worked With
Sylvain D. And Myron F.
November 15, 2017
Service I have been going to this dealership for 2 years since I bought the car I never like going there never found the atmosphere friendly , luckily yesterd I have been going to this dealership for 2 years since I bought the car I never like going there never found the atmosphere friendly , luckily yesterday Scott was my adviser he is the best I really don't want anybody else if he is not there I will wait until he is available , he is the best . I really hope a manager can read this review . More
by Malou
Employees Worked With
November 12, 2017
had excellent service. 5 star rated! I really appreciated Jose Amarro of yhe service dept. He made my experience so accepting. He was and is my Guardian Angel. My next car will be 2018 Le I really appreciated Jose Amarro of yhe service dept. He made my experience so accepting. He was and is my Guardian Angel. My next car will be 2018 Lexus for sure. I currently havr a 2007. He was the person who impacted my decision to purchase a new vehicle. More
by buttercup3232
Employees Worked With
jose amarro
November 09, 2017
Excellent service every time. The employees are friendly the environment is calm and the staff are always willing to help in anyway possible. Great experience! every time. The employees are friendly the environment is calm and the staff are always willing to help in anyway possible. Great experience! More
by Gyo
Employees Worked With
Scott
October 27, 2017
Collision repair Great attentive service from Jessica to Manager Ana I left my vehicle for a collision repair the experience was stress free and excellent repair. My v Great attentive service from Jessica to Manager Ana I left my vehicle for a collision repair the experience was stress free and excellent repair. My vehicle looks like a just drove it off the dealer's lot. I would recommend the collision center to everyone I know. More
by Denise
Employees Worked With
Jessica Garcia and Ana/Manager
August 02, 2017
AWEFUL SERVICE DEPT LEXUS OF PEMBROKE PINES HAS EXCELLENT CUSTOMER SERVICE WHEN IT COMES TO SELLING YOU A CAR!! MY GOD!! I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT MY EX LEXUS OF PEMBROKE PINES HAS EXCELLENT CUSTOMER SERVICE WHEN IT COMES TO SELLING YOU A CAR!! MY GOD!! I HAVE NOTHING BUT GOOD THINGS TO SAY ABOUT MY EXPERIENCE GETTING MY NEW CAR. THE NIGHTMARE REALLY STARTS WHEN IT COMES TO GET YOUR CAR SERVICED....WHERE TO START?. 1. CALL TO MAKE AN APPT: EVERY TIME I CALL, TO MAKE AN APPT TO GET MY CAR SERVICED I GET BOUNCED AROUND 3-4 TIMES AND I'M ON HOLD FOR AT LEAST 10-15 MINUTES. NOT TO MENTION THAT THE RECEPTIONIST SOUNDS SUPER ANNOYED AND LIKE SHE JUST WANTS TO GET RID OF YOU. 2. YOU ONLY GET A LOANER IF YOUR CAR NEEDS A FULL SERVICE, IF YOU NEED ONLY OIL CHANGES, NO LOANER IS PROVIDED. THEY TELL YOU THAT YOU HAVE TO WAIT 1 HOUR WHICH IS A TOTAL LIE OR TAKE A SHUTTLE. THE FIRST TIME I TOOK MY CAR IN FOR SERVICE THEY KEPT IT FOR 3 DAYS!!!! IT WAS ONLY REGULAR SERVICE, ON THE 4TH DAY I HAD TO CALL THEM TO FIND OUT WHAT WAS GOING WITH MY CAR BECAUSE NOBODY HAD THE COURTESY TO CALL ME AND TELL ME MY CAR WAS READY. I WENT TO PICK IT UP AND I HAD TO WAIT 2 HOURS!!!! WHEN THEY HAD TOLD ME IT WAS READY!!! MY CAR WAS LOST!! THEY COULD NOT FIND IT AND WHEN THEY FINALLY DID, SURPRISE!!! THEY DID NOT WASH IT AS THEY PROMISED. 3. THE 2ND TIME AROUND THEY MADE ME WAIT 1 HOUR FOR AND OIL CHANGE, THAT HOUR TURNED INTO 2 1/2 ALMOST 3 HOURS !! AGAIN, NO CAR WASH. 4. IF THERE'S A PROBLEM WITH YOUR CAR, YOU NEED TO BRING IT IN FOR DIAGNOSIS FIRST, AGAIN NO LOANER FOR THAT, YOU HAVE TO WAIT UNTIL THEY FIGURE OUT WHAT THE PROBLEM IS AND ONCE THEY DETERMINE THAT, YOU HAVE TO MAKE ANOTHER APPOINTMENT FOR A DIFFERENT DAY AND TIME SO THEY CAN GIVE YOU A LOANER!!!! I AM SO DISAPPOINTED!! I LIKE MY LEXUS A LOT BUT I PROMISE YOU THAT AS SOON AS MY LEASE IS OVER I'M NEVER GETTING A LEXUS AGAIN JUST BECAUSE THE INCREDIBLY AWFUL CUSTOMER SERVICE ! More
by angie12883
Employees Worked With
NOT A PARTCULAR EMPLOYEE
June 22, 2017
Worst customer service I leased my car at Lexus of Kendall but I moved so I started using the Pembroke Pines. Since the first time I noticed the diference between the places I leased my car at Lexus of Kendall but I moved so I started using the Pembroke Pines. Since the first time I noticed the diference between the places but I thought it was something pontual, so I kept taking for the maintenance at this place, the last one was for the 30.000 miles so my daughter took the car and the problems started from the beginning because we have the right to loan a car but they said that it wasn't available but when she walked in for the service they offered a loan car, very weird. Well they suggest that we changed the tires which we declined but they didn't say that the tires were a horrible shape and what happened? 1000 miles after the service one tire blew up putting my daughter's life in danger and to get worst she call the road service and nobody came!! I am very disappointed for all of this and planning to take serious actions! More
by Rosana Carvalho
Employees Worked With
I don't have the name
June 05, 2017
Poor customer service on multiple occasions All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone All of the employees of Lexus of Pembroke Pines share a common goal of providing the highest level of customer service possible for each and everyone of our clients. Not true. After the 2nd time I had a problem with service they stopped returning phone calls. Check out the recent reviews on their own Facebook page as it seems to be a regular occurrence there. More
by lpdox
Employees Worked With
Gustavo
March 23, 2017
Service suffering as dealership expands I have leased several vehicles from this dealership over the years. I've watched as they've grown very quickly in recent years. Purchasing or leasing I have leased several vehicles from this dealership over the years. I've watched as they've grown very quickly in recent years. Purchasing or leasing a vehicle from them has always been a positive experience but of late trying to get the car serviced has been an issue. Phones ringing with no answer. Weeks out for appointments for service. They are not keeping pace with their growth in the service department. Somewhat frustrating to deal with. More
by Larry Goldberg
