Lexus of Pembroke Pines - Service Center

Breaks Replacement I was scheduled to bring my car in to have my breaks checked. My service advisor was not available and I was in a big rush to leave; therefore Lee to I was scheduled to bring my car in to have my breaks checked. My service advisor was not available and I was in a big rush to leave; therefore Lee took my info and told me he would give me a call later on that day. I dropped off my car at 9:30am, it was 4:30pm and I didn’t hear from anyone. After a couple of calls I finally reached Lee he quit d me the price and I proceeded with the service to pick up my car the next day. I picked up my car and it wasn’t even washed. Not the best service this time. More

Excellent Great services all around including check in staff service manager and the check out staff as well. I’m in my 5th car with you and this is partly the Great services all around including check in staff service manager and the check out staff as well. I’m in my 5th car with you and this is partly the reason More

Always a great experience. John Steigle is a wonderful service advisor. Always great service!! Was able to get a loaner while waiting for car to be fixed. Car was ready the next John Steigle is a wonderful service advisor. Always great service!! Was able to get a loaner while waiting for car to be fixed. Car was ready the next day. When I'm ready to purchase a new vehicle I will definitely get another Lexus. More

My experience with service has been sub par I wAs told that I would have to wait three weeks for a loner car. My original Service guy was busy so someone else took care of me. As I told him my c I wAs told that I would have to wait three weeks for a loner car. My original Service guy was busy so someone else took care of me. As I told him my concerns, he ignored me. At checkout the cashier wAs rude. I have had three Lexus, the service quality no longer what it was or was synonymous with the brand. Next car will be an Audi. More

Great service department! I have been bringing my vehicle to this Lexus dealership for 6 years. The service is top notch and I do not exaggerate when I say they provide the bes I have been bringing my vehicle to this Lexus dealership for 6 years. The service is top notch and I do not exaggerate when I say they provide the best customer service compared to any other dealership I have ever dealt with over the past 30 years. They have always accommodated me and assured that my service needs were met to my satisfaction. The lobby waiting area is also very comfortable and a fresh cup of coffee is always waiting for me. In the rare occasion I have dropped by without an appointment, I am not turned away. I think I will always want to own a Lexus! More

50k service Friendly service and at a fair price. That’s all I have to say. Thank you see soon for my 60 thousand mile check up. Friendly service and at a fair price. That’s all I have to say. Thank you see soon for my 60 thousand mile check up. More

Mullins RX330 20,000 mile service Fabulous service and attn to detail by Scott Mankin. Strong reason why we purchase our cars with you. Phenomenal service by Scott and always takes tim Fabulous service and attn to detail by Scott Mankin. Strong reason why we purchase our cars with you. Phenomenal service by Scott and always takes time to explain the service and what may be needed for the next visit. More

Flat tire I called the dealership and told them that I had a nail in my tire they checked my account and told me to come in they’ll repair it it’s all covered I called the dealership and told them that I had a nail in my tire they checked my account and told me to come in they’ll repair it it’s all covered More

Awful customer service I'm very disappointed with the customer service in general. I've been bringing my car the last two service and every time is something different. Firs I'm very disappointed with the customer service in general. I've been bringing my car the last two service and every time is something different. First, you pay for a lot of things that your car don't need, and I'm sure that they don't inspect in the vehicle. Second, they don't explain you nothing, if you need some special request, they try that you overpaid for that. They have the obligation to balance the tires and maybe make the alignment if it requires, but not, they don't check nothing at all. They put in the report that my brakes are GOOD. Really!!!??? I had to buy my rotors and pads because the factory parts are really bad. So, why they say that my brakes are ok? I think that the service in dealership are like scams. All the time they try to selling you package that aren't really necessary. And the work hand, $144, really? This guy gain more than me in one hour!!??? You need to offer better services, instead the scam the customers. The next time that I will go to service my car, I will check it first with a professional, just to see what is the story this time.... Be aware!! More

The best dealer in Miami. Browsed or Palm Beach county! They always go the extra mile to make sure you are happy. They give you the best price up front. They give the best customer service. They always go the extra mile to make sure you are happy. They give you the best price up front. They give the best customer service. More