Lexus of Orlando

Fantastic!!! Joshua is a rockstar when it comes to customer service. He only cares about two things: getting problems fixed and ensuring 110% customer satisfaction Joshua is a rockstar when it comes to customer service. He only cares about two things: getting problems fixed and ensuring 110% customer satisfaction. He is the friendliest of the friendly and the most helpful of the helpful. Great guy! More

Poor customer service I’m so disappointed in my experience here. My husband and I have been trying to purchase a vehicle from this dealer only to travel hours to get turn a I’m so disappointed in my experience here. My husband and I have been trying to purchase a vehicle from this dealer only to travel hours to get turn away with the I’ll call you back and just go home and enjoy your Saturday. By the way never received a call left several messages had my credit pulled still no one has called or even tried to email. The same car has been sitting on the lot for sale for over 3 weeks. I’ve always bragged about my experience with Lexus but this dealer has changed my attitude towards them forever. The sad part is they don’t even care how they disappoint their customers. The sales lady was by far the worst I ever seen and so was the sales manager I’ve never in my life been treated that way by a dealer but I guess it’s a first time for everything. More

Bad Experience My husband was negotiating a car here and just finished a phone call with the Sales Manager Paul Micenko that basically called him a liar. This is no My husband was negotiating a car here and just finished a phone call with the Sales Manager Paul Micenko that basically called him a liar. This is not the first time that this happens as 3 years ago we were negotiating and the Manager said that “if a Lexus cost that he would have one” Really really bad customer service and as much as we love Lexus, we prefer to go South to Miami where we can deal with great people. We will be doing what the Sales Manager at Lexus of Orlando just said “go to Miami and purchase it” Awful experience More

Excellent Service at Lexus and will always go to Joshua! First lets start with customer service skillset. Joshua bring excellent customer service above ans beyond. From picking up my keys to end of me signin First lets start with customer service skillset. Joshua bring excellent customer service above ans beyond. From picking up my keys to end of me signing the paper. I am well communicated with information on details about my car. Car was throughly service, notated, washed cleared and his professionalism. This is why i own a lexus and service by the dealer. Thank you for everything Joshua More

GiGi Alvarado We visited the dealership on Oct. 17. GiGi Alvarado was extremely knowledgeable, patient and helpful. We were very impressed. We test drove five diff We visited the dealership on Oct. 17. GiGi Alvarado was extremely knowledgeable, patient and helpful. We were very impressed. We test drove five different vehicles. GiGi was very adaptive to our request. We then spent the next two days visiting competing luxury car dealerships looking at vehicles in the 100k and up range. On Oct. 19 my wife decided she wanted to see if we could make a deal on a LC500 at Lexus of Orlando after visiting the other competing dealerships. Again GiGi spent countless hours allaying my wife’s concerns. We were able to make the deal. We arrived on Oct. 20 to take delivery of the LC500, however my wife was not able to drive the car to our home 60 miles away because of a medical condition that popped up on that day. GiGi offered to drive the car to our home and even had her Mom come to our home to pick her up. This is nothing short of “Over and Above” customer service. WOW!!!!! What great sales service from GiGi Alvarado More

A very satisfying experience This is the second car buying experience I have had with your Lexus of Winter Park\ Orlando dealership. I must say in all the years I have purchased a This is the second car buying experience I have had with your Lexus of Winter Park\ Orlando dealership. I must say in all the years I have purchased and or leased cars, your dealership has offered the most professional and enjoyable experience. I would also like to say a special thank you to Sylvester Cole for taking the time to review the new features on my 2018 ES 350. I also want to thank Lorraine Mantero and David Dent for your excellent service. I will certainly recommend this dealership and your employees to anyone deciding on purchasing a new vehicle. Best Regards, Jay Cohen More

Ozzie Rocks I wan't to honor Ozzie as he a great service rep with great customer service and goes beyond the call of duty to make clients happy. I wan't to honor Ozzie as he a great service rep with great customer service and goes beyond the call of duty to make clients happy. More

The BEST dealership I have ever been to! Emily worked with me from the moment I walked in until 4 days later after multiple contracts, driving to meet my family, after I bought a car and chan Emily worked with me from the moment I walked in until 4 days later after multiple contracts, driving to meet my family, after I bought a car and changed my mind, a contract mix up, and more. I definitely was a difficult/unusual sale and she stayed pleasant the entire time and worked really hard to get me into the car I really wanted. After multiple other dealerships deceiving me, offering false promises, hidden fees, etc. Lexus of Orlando was a refreshing change. The dealership and finance managers walked me through everything and no dealer fees or hidden charges. The staff was super friendly and I didn't feel pressured at all. Sales manager JD helped Emily to get me into another car after I did not like the first ones. Finance managers Rob King, Jay Marmol, and Levi helped walk me through the contracts explaining each charge. If you want an honest, fair, and helpful dealership definitely give them a shot. More

Best service One of the best employees at lexus of Orlando is Steven Pasad he’s a service advisor. This guy is a asset to this company because the knowledge, and t One of the best employees at lexus of Orlando is Steven Pasad he’s a service advisor. This guy is a asset to this company because the knowledge, and the service he give when you walk in to the dealership he make you feel like a family. Just because of him I always and will bring my cars to lexus of Orlando. Thank you Christopher. More

Outstanding Service! I highly recommend this dealer. Brian, Emily, and Osvaldo were really professional and helpful. They answered all our questions and made the process o I highly recommend this dealer. Brian, Emily, and Osvaldo were really professional and helpful. They answered all our questions and made the process of buying a car smoother. Plus we got a great deal! More