Lexus of Omaha - Service Center

Didn’t intend to buy We drove 2.5 hours to get the air conditioner of our 3 year old Lexus repaired. Started looking at new model during wait time. Within 45 minutes the We drove 2.5 hours to get the air conditioner of our 3 year old Lexus repaired. Started looking at new model during wait time. Within 45 minutes the new one was ours. More

Service Survey Service at this dealership always rates a 10. The staff is courteous and efficient and I am in and out in the estimated time. There is great coffee a Service at this dealership always rates a 10. The staff is courteous and efficient and I am in and out in the estimated time. There is great coffee and breakfast snacks too if you are waiting for your work to be completed. More

Always pleasant and efficient. I look forward to my service appointments at the Omaha Lexus. I know most of the service personnel by name or face. Loaner cars are always offered for I look forward to my service appointments at the Omaha Lexus. I know most of the service personnel by name or face. Loaner cars are always offered for longer visits. More

Great experience! Service Reps are the best! I always have a great and pleasant experience at this Lexus Dealership. The sales and service reps are always cordial, kind and pleasant. The service I always have a great and pleasant experience at this Lexus Dealership. The sales and service reps are always cordial, kind and pleasant. The service I receive is always the best. I have always owned a Lexus and I would not buy anything other than a Lexus. More

Service appointment Had a trailer hitch installed on my vehicle on 4/22/2019 at Lexus of Omaha. The tech advisor, Alex, was courteous and professional. I mentioned a cou Had a trailer hitch installed on my vehicle on 4/22/2019 at Lexus of Omaha. The tech advisor, Alex, was courteous and professional. I mentioned a couple little nuisance items and asked, if time allowed, if the shop might be able to look at these or if necessary I could schedule a future appointment also for the additional work. Alex was attentive, immediately looked at the areas of my concern, noted them and said they would see if they could be taken care of during that visit. He welcomed me to the lounge where I was offered refreshment while he retrieved a loaner car-the hitch installation would take the entire morning. While finishing. My coffee Alex arrived with the loaner. He showed me to the car and inquired if I’d like any instructions about its equipment and operation-it was a newer model than my vehicle. As I drove home from the dealership I thought how wonderful it was to be treated as a welcome, indeed appreciated, customer. The folks at Lexus of Omaha continue to wow me at each visit . Of course, when I returned that afternoon to pick up my car-Alex had texted and called to let me know my car was ready- I was again completely satisfied. The installation was great. A truly professional job, a high quality part that I’m sure equals a factory installation. Lexus was able to make the repairs/adjustments to the problem areas I noted also. My vehicle was clean-the only evidence that it was worked on. It was better than when I brought it in. Isn’t that the way it’s supposed to be? I cannot say enough about the professional,courteous, thoughtful people at Lexus of Omaha. I am so glad I chose to purchase my vehicle from them. These people know how to run a business! They are utterly awesome! More

First Class Service Nick! I would like to say thanks to Nick and everyone else at Lexus of Omaha for First Class Service provided to me each time I need something done with my I would like to say thanks to Nick and everyone else at Lexus of Omaha for First Class Service provided to me each time I need something done with my Lexus. More

A wonderful experience I was met by the gracious and helpful Kelly who introduced me to the tires expert. He explained the situation to me carefully. I needed to replace f I was met by the gracious and helpful Kelly who introduced me to the tires expert. He explained the situation to me carefully. I needed to replace four tires on my car. The information given me made me comfortable with this large expenditure. More

Best of the best If only only all customer service engagements were like this...of course they are not, but Lexus of Omaha, has set a standard that exceeds any other, If only only all customer service engagements were like this...of course they are not, but Lexus of Omaha, has set a standard that exceeds any other, regardless of industry. I appreciate the care, attention to detail, and professionalism. More

Always superb! A Lexus almost never needs any service outside of the regularly scheduled six-month intervals. But when that rare occasion arises, this dealership mak A Lexus almost never needs any service outside of the regularly scheduled six-month intervals. But when that rare occasion arises, this dealership makes service a pleasure, not the dreaded experience as is often the case at some of those other places... More

Two Times saved by YOU The best customer service ever in the worst weather ever, not once but twice. Came to save me at a gas station where I was stranded and two days lat The best customer service ever in the worst weather ever, not once but twice. Came to save me at a gas station where I was stranded and two days later came to my home and saved me AGAIN!!! Thank you so very much!!!! More