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Lexus of Omaha - Service Center

Omaha, NE

4.8
214 Reviews

214 Reviews of Lexus of Omaha - Service Center

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March 19, 2021

The people at Lexus are the reason I own a Lexus. Kelly is the heart and soul of the dealership. I look forward to having my car serviced. More

by Sebastian
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly
Mar 19, 2021 -

Lexus of Omaha responded

Sebastian - Thank you for the review! It means a lot to hear that you are so confident in Kelly to get the job done. Drive safely, and we hope to see you again at Lexus of Omaha!

March 17, 2021

Great experience, very efficient. Everyone very friendly. Came in for 10,000 mi service which they said would take about an hour. My car was washed and ready in 50 mins! More

by sherry
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo Barrera, Luke Janning
Mar 17, 2021 -

Lexus of Omaha responded

Sherry, we are thrilled that our team delivered the kind of friendly, efficient service we expect for our guests! Thank you for choosing Lexus of Omaha and taking the time to review us. We hope to welcome you back in the future!

March 16, 2021

As usual the service was excellent and the service manager was great. I have always been treated so well at this dealership. That is why I go back for service. More

by Linbo.steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Kraft
Mar 17, 2021 -

Lexus of Omaha responded

Thank you for the review! We couldn't be more grateful to have you as a returning customer here at Lexus of Omaha, and we will certainly pass along your kind words. We look forward to your next visit!

March 13, 2021

Excellent service! Cory Mausback was very helpful. The service area was clean.Cory had the car cleaned inside and outside! Service man replaced front door handles. Four wheel alignment. All in record tim More

by dlpiff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cory Mausbach
Mar 15, 2021 -

Lexus of Omaha responded

Thank you so much for reviewing Lexus of Omaha! We are very glad to hear that Cory helped your service visit go smoothly and we appreciate you sharing this excellent feedback. Have a wonderful weekend!

March 13, 2021

Great-Only concern- presented with a bill. Then received a text of the charges which didn’t match. Was told the auto response didn’t include all charges. Would rather not have recd incorrect text chgs. More

by Cjam2107
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duin- excellent
Mar 15, 2021 -

Lexus of Omaha responded

Thank you for this feedback. We want to provide straightforward service and I apologize that this text was inaccurate. I will share this review with my team, and if there is anything further that I can do to assist you, please reach me directly. Brad Richey - Service Manager - 402-333-6400

March 11, 2021

Kept my appointment on point, very positive experience. Total respect start to finish. Hospitality was wonderful. Top it off by washing my SUV. NICE! Thank You to Kelly. I enjoyed my visit with. More

by Flo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelly Fields
Mar 11, 2021 -

Lexus of Omaha responded

Flo - We are overjoyed to hear that you had a positive experience working with Kelly and our Lexus of Omaha team. Thank you for supporting us with a wonderful review! We look forward to serving you next time.

March 09, 2021

Brandon was very helpful and provided great service that was transparent. Work was completed as promised. Guest experience was top notch and will return in future. More

by Jeremy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Marino
Mar 10, 2021 -

Lexus of Omaha responded

Jeremy - thanks for leaving Lexus of Omaha a review! It is wonderful to hear that Brandon provided you with 5-star service during your recent visit!

March 06, 2021

Gerardo was extremely professional and courteous, I was in and out in a short amount of time. Always have a great experience at Lexus of Omaha More

by R3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerardo
Mar 08, 2021 -

Lexus of Omaha responded

Thank you for taking the time to leave us a review! We are so glad Gerardo took good care of you here at Lexus of Omaha, and we will be sure to let him know that you appreciate his help. If you ever need anything else, don't hesitate to come back and see us again!

February 27, 2021

I called the service department at 8 am from Elkhorn which is about 10 miles from dealership and Justin was at my house in 25 minutes with the new battery that I needed. I was headed out of town and le More

by Neil Kirby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service call by Justin for new battery. He was great.
Mar 01, 2021 -

Lexus of Omaha responded

Neil - Thank you so much for the positive review! We are very happy to hear that Justin could assist with your battery replacement in a timely manner. We look forward to working together in the future! - Lexus of Omaha team

February 24, 2021

I’ve always had excellent service at Lexus of Omaha. My car was in for its 60K service. Lexus of Omaha kept me informed throughout the process. I feel confident in their service. More

by GinaMMc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adi
Feb 24, 2021 -

Lexus of Omaha responded

Gina - Thank you for the great review! We appreciate your business and are happy to hear that you had such a successful experience working with the Lexus of Omaha team. Drive safely, and we hope to see you again down the road!

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