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Lexus of Omaha
Omaha, NE
411 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 PM - 5:30 PM
Friday 7:00 PM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 PM - 5:30 PM
Friday 7:00 PM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 411 reviews
December 18, 2012
Our Lexus journey started with a phone call to the dealership with a request to test drive the RX 350 AWD. Jeff Bahnsen answered my questions and set up a time convenient for me to come in and test d dealership with a request to test drive the RX 350 AWD. Jeff Bahnsen answered my questions and set up a time convenient for me to come in and test drive an RX 350. Jeff was timely in his responses via e-mail and friendly on the phone. I so appreciated his approach and everyone I met at the dealership was courteous and went out of their way to make sure I was being taken care of. I fell in love with the Lexus. We have been Infiniti drivers for the last 10 years. I think this may be the first of many Lexus vehicles I will lease and we may even convert my husband before his next purchase in 2014. Casey LeMaster spent 2 hours with us the morning we picked up our new vehicle. He was thorough in his overview and demonstration of the vehicle's technology and overall operation. He made sure we understood everything before we drove off the lot. Never in our 30 years of purchasing and leasing vehicles have we experienced such excellent customer service. Bravo Lexus of Omaha!! More
by mary.barone.16
Employees Worked With
Jeff Bahnsen, Casey LeMaster, Larry Vondra
November 07, 2012
We have been long-time customers of Lexus of Omaha, back to when they first opened. This dealership not only has exceptional automobiles, but prides itself in having the absolutely BEST staff. They liste to when they first opened. This dealership not only has exceptional automobiles, but prides itself in having the absolutely BEST staff. They listen to your needs, and provide above beyond service; both before and after the sale. Their service department has knowledgeable advisors and technicians; they do not try to 'sell' you what you don't need. Absolutely the highest ratings. More
by glfrbeal311
Employees Worked With
Patrick Wallace, Casey (delivery)
October 29, 2012
Listened to my needs, recommended a vehicle to fill those and price, extremely knowledgable/friendly, benefits to customers phenomenal following a sale the continued customer service is great. those and price, extremely knowledgable/friendly, benefits to customers phenomenal following a sale the continued customer service is great. More
by alyssa.white.988
Employees Worked With
Scott Schubert , Vito
October 20, 2012
I had worked with Lexus of Omaha 15 years ago and had a fabulous experience. When we went there again last week, we found that our favorite salesperson, Pat Wallace, was not only still there....he made it fabulous experience. When we went there again last week, we found that our favorite salesperson, Pat Wallace, was not only still there....he made it just as wonderful an experience as he did many years ago. It is a great Omaha family who treats people with respect and value. I will continue to do business with them as it is a truly wonderful experience. More
by trishfahey
Employees Worked With
Pat Wallace
September 16, 2012
We are return customers in good part because of salesman Mike Kraft. His is friendly, thoroughly knowledgeable about his product and eager to be of service to his customer. He was patient with us, answering Mike Kraft. His is friendly, thoroughly knowledgeable about his product and eager to be of service to his customer. He was patient with us, answering our numerous questions as many times as needed. He went out of his way to see that the garage door opener in our new car was programed to work with our garage door at home. We enjoyed his sense of humor also. Larry Vondra was efficient, friendly, thorough, personable and easy to work with. He promptly returned phone calls to answer our questions. The dealership in general is tops in our opinion. Sales staff is polite and dressed for serious business. Thanks for a pleasant car buying experience. More
by Margaret Clough
Employees Worked With
Mike Kraft and Larry Vondra
September 12, 2012
This started out to be a routine service visit and ended with my driving out with a new car. Pat Wallace made the process easy, marshalling whatever help he needed to handle the details in an efficient and with my driving out with a new car. Pat Wallace made the process easy, marshalling whatever help he needed to handle the details in an efficient and timely manner. It seemed like the entire staff pitched in to assure that I was out in minimum time, while still providing the outstanding service that is a hallmark of the dealership. By the way, my "old" car's service was completed on time and the car would have been ready as promised. More
by clexgo
Employees Worked With
Pat Wallace
September 10, 2012
The repair on my RX was diagnosed a few weeks before it went in for the repair. Sept 1st when they did the repair it did not fix the problem. I recieved a call the following week and a loner was brought to went in for the repair. Sept 1st when they did the repair it did not fix the problem. I recieved a call the following week and a loner was brought to my hometown (90miles) for me to use till they properly fixed my RX. The second try they did find what it was and EVERYONE was so pleasant to work with right down to the gentleman who brought my loaner. The day I picked up my lexus when they thought they repaired the SQUEAL the two techs who waited on me just were SICK when my vehicle was started and the squeal was still there, they apologized NUMEROUS times. ALL is good in my "LEXUS WORLD"! THANK you Lexus LOVE LOVE the way I'm treated when I come in for service. More
by skrinne
Employees Worked With
Jessica, Cory, Two others on Sat. Sept. 1 do not rem. names
August 18, 2012
We leased a 2012 ES 350, and the overall experience was exceptional. The staff was really friendly, and answered all of our questions. They really went the extra mile. Also, they were upfront with the c exceptional. The staff was really friendly, and answered all of our questions. They really went the extra mile. Also, they were upfront with the costs. More
by brucelee56
Employees Worked With
Scott, Larry, Casey
August 14, 2012
Jason Fredicks along with the staff at Lexus of Omaha are a top notch, first rate, classy group of people. I was comfortable with Jason from the very start, he was friendly, easy to talk with, and very know a top notch, first rate, classy group of people. I was comfortable with Jason from the very start, he was friendly, easy to talk with, and very knowledgeable. The 2013 RX350 is just breathtaking, and the whole process was just very pleasant from the time I stepped inside the dearlership to driving off in my brand new car. I'm really looking forward to coming back for my first oil change, and really excited to see the progression of their brand new complex being built at 132nd & Dodge. Greg N More
by gregruns
Employees Worked With
Jason Fredricks
