Lexus of Omaha

Wow! This Dealership sets the standard! This is one first class operation. From the state of the art facility to the professionalism of the staff. Jennifer was on top of every aspect of the This is one first class operation. From the state of the art facility to the professionalism of the staff. Jennifer was on top of every aspect of the sale, from my initial contact to her personally delivering my car to the airport when I flew in to pick it up! I found this beautiful Jag online searching car fax reports that had been ordered, emailed the dealership around midnight looking for pics and had a response at 8:00 am the next morning! This was before the dealership had even listed the car for sale. Jason in the finance department made the paperwork end of things a breeze and was instrumental in helping me evaluate extended warranty options that had he not informed me of the details of how they work, I wouldn't have even considered this valuable option. If you are looking to buy new or used, you won't go wrong with this first class operation. More

Do not purchase a 2015 Lexus rx350. Very poor quality. This vehicle should be stopped for production. Very cheaply made and is over priced from the top to the bottom of the vehicle. Totally could be purcha This vehicle should be stopped for production. Very cheaply made and is over priced from the top to the bottom of the vehicle. Totally could be purchased at a much lower price for what you get. What a mistake it was purchasing another Lexus. The 2007 lexus was so worth the price but the 2015 Lexus is nothing more than a plastic toy you get from the gum ball machine. The Omaha Lexus Co does not stand behind the products they sell. Nothing more than a $35,000 rip off. This price is up and beyond the great 2007 trade in that Lexus of Omaha probably sold for $24 grand. Don't buy a Lexus. More

very good person to deal with he knew what I was looking for when he found the vehicle I wanted call me and set up a test drive highly recommend him. he knew what I was looking for when he found the vehicle I wanted call me and set up a test drive highly recommend him. More

"It was a good day at Lexus of Omaha" My wife and I, had a wondewrful experience at Lexus of Omaha the other night. Our sales consultant was Julia Stephenson, and she was great! Not once d My wife and I, had a wondewrful experience at Lexus of Omaha the other night. Our sales consultant was Julia Stephenson, and she was great! Not once did we feel pressured, she was very professional and knowledgable, it was ias if we were old friends. And I left with a car I love. Larry Vondra, was awesome as well! I wasnt able to get my 2014 GS 300 that night, but in a year or so, I will be coming back to Lexua of Omaha to get my 2016 GS 300:) On behalf of my wife and I, I'd like to thank the whole team at Lexus of Omaha, Thank you! More

Customer Service. Both Geri Topolski and Curtis Smith had gone above and beyond for me and made me feel like my business was very important to the company. I have never Both Geri Topolski and Curtis Smith had gone above and beyond for me and made me feel like my business was very important to the company. I have never received customer service as top notch as this before. Lexus as a company should be proud to have individuals who excel at their jobs and make people wanting to come back. I want to show my gratitude towards Geri and Curtis, I appreciate all that they do and would recommend them in a heart beat. More

Overall experience I was very impressed with the friendliness and honesty of Pat Wallace during my trade negotiations. I felt that Pat had my best interest at heart and I was very impressed with the friendliness and honesty of Pat Wallace during my trade negotiations. I felt that Pat had my best interest at heart and served his employer well. I had a couple of issues that needed resolved and Pat took it upon himself to make things right and have a satisfied customer. I am a satisfied customer. More

Terrible Customer Service Dealership stated replacing Terrible Customer Service Dealership stated replacing said part would cure my vehicle problem. I responded said parts were still under warranty, but D Terrible Customer Service Dealership stated replacing said part would cure my vehicle problem. I responded said parts were still under warranty, but Denso brand not Lexus. Dealership insisted replacing Denso part would cure my vehicle problems (although Denso was still under warranty). Let me also point out, Denso makes many part for Lexus and is even the manufacture of Lexus ECU. I replaced said parts at dealer recommendation, but parts did not solve car problem. I requested my service rep to addressed I replaced warranty parts unnecessarily and should not have to incur complete cost of parts because I only replaced parts at dealer recommendation. Customer service rep stated there was nothing he could do. But wait! It gets worse. I contacted two members at Lexus dealership to address my concern. One person whom was in management, the other was in customer relation. My emails were COMPLETELY IGNORED by BOTH PARTIES. Ignoring a customer that had a concern exacerbates the situation. Due to the poor service I received, I could never recommend this Lexus dealership as they clearly treated me as they could care less about me as a customer spending money at their establishment. More

When I first got my Rav4, I was pleased with the salesman that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased w that helped us through the process. Within two weeks of having the vehicle, it went in for a minor fix and I couldn't have been any more displeased with the customer service. I had to be to work and the lady (who I cannot remember the name of) looked at me as if she wanted to say "how is that my problem." Luckily, they were able to get me a loaner car for a day so they could repair the minor fix. Not two weeks later, a more serious fix had to be done. Geri e-mailed my mom asking if they had gotten me a loaner car and, after my mom had replied, got nothing in return. Next, they overnighted the part to my address instead of the company that was going to fix is. I called them about it, Alex seemed as if he wanted to work with me in getting a loaner car for their mistake. I get a call back from Ryan stating I was unable to receive a loaner car for the "duration of the process." I asked him why and he was very unhelpful with the response; stating the same thing again. They seemed to not have taken into account the reasons as to why I would need a loaner (work, taking my son to daycare, etc), which made me very displeased. I am seriously thinking of taking my business elsewhere because of the lack of customer service training in the place of business after my vehicle gets fixed. After this, I want nothing to do with a company that does not treat the customer with respect as well as does not understand the customers concerns. Buy a vehicle from here? Yes. Go back for repairs or other concerns? Absolutely not. Very unsatisfied. More

Don't ever talk to Brad about getting work done to you car because he will change the paperwork behind your back and charge you $2,163 and say it's only $21.63. They are a bunch of rip offs at Lexus o you car because he will change the paperwork behind your back and charge you $2,163 and say it's only $21.63. They are a bunch of rip offs at Lexus of Omaha. More

My recent buying experience at Lexus of Omaha was excellent. Jason was knowledgeable and professional, yet, he made the entire process fun and easy. Not once did I feel "pressured" into making a de excellent. Jason was knowledgeable and professional, yet, he made the entire process fun and easy. Not once did I feel "pressured" into making a decision, and when it came time for negotiations, he was fair, honest and upfront. I purchased the car not only because of the price, but because of the OUTSTANDING customer service I received from Jason and the entire staff. I would recommend this dealership to everyone. Lexus of Omaha has earned my trust and future business. More