Lexus of Omaha

Simple and easy Easiest dealership to deal with to date. Everything done by phone and car delivered to me. Carvana has nothing on Lexus of Omaha. Best dealership in Easiest dealership to deal with to date. Everything done by phone and car delivered to me. Carvana has nothing on Lexus of Omaha. Best dealership in Midwest. More

Excellent service Courteous, personable and knowledgeable sales staff. All of our questions were answered; everyone who assisted us was professional and patient with o Courteous, personable and knowledgeable sales staff. All of our questions were answered; everyone who assisted us was professional and patient with our decision-making process. More

Best car buying experience ever!! I seriously had the best car buying experience I have ever had. I love the pricing upfront. Joel helped me with my new car lease. We laughed the whole I seriously had the best car buying experience I have ever had. I love the pricing upfront. Joel helped me with my new car lease. We laughed the whole time. Everyone who helped out was super friendly. The employees at Lexus were all very friendly to each other and everyone seemed to genuinely enjoy their jobs. I have already recommended Lexus over and over again to my friends and family. More

Best of the best If only only all customer service engagements were like this...of course they are not, but Lexus of Omaha, has set a standard that exceeds any other, If only only all customer service engagements were like this...of course they are not, but Lexus of Omaha, has set a standard that exceeds any other, regardless of industry. I appreciate the care, attention to detail, and professionalism. More

Always superb! A Lexus almost never needs any service outside of the regularly scheduled six-month intervals. But when that rare occasion arises, this dealership mak A Lexus almost never needs any service outside of the regularly scheduled six-month intervals. But when that rare occasion arises, this dealership makes service a pleasure, not the dreaded experience as is often the case at some of those other places... More

Excellent service, as always. Great attention to detail Highly recommend this dealership. They are the best in Omaha. Purchase experience is streamlined and organized every step of the way. Thanks everyone Highly recommend this dealership. They are the best in Omaha. Purchase experience is streamlined and organized every step of the way. Thanks everyone for making it an easy process. More

Two Times saved by YOU The best customer service ever in the worst weather ever, not once but twice. Came to save me at a gas station where I was stranded and two days lat The best customer service ever in the worst weather ever, not once but twice. Came to save me at a gas station where I was stranded and two days later came to my home and saved me AGAIN!!! Thank you so very much!!!! More

Efficient service. As always, I was greeted immediately after driving into the service area. I was offered a loaner car, but, as the service was estimated to take only As always, I was greeted immediately after driving into the service area. I was offered a loaner car, but, as the service was estimated to take only 2 hours, I chose to just wait. I was provided with a Diet Coke and Wi-Fi so the time passed swiftly. Kelly provided a thorough review of what was done to my car and what might need to be anticipated in the future. Very pleased with the service. More

Above and Beyond Purchased a Lexus Certified 2015 RX 350 in December of 2017. Car has excellent in almost every way. In January of 2019 I took it in a for a routine ch Purchased a Lexus Certified 2015 RX 350 in December of 2017. Car has excellent in almost every way. In January of 2019 I took it in a for a routine checkup and was informed that I needed new brake pads on the front tires. Lexus confirm that the pads that were on it when it was sold to me met their standards and that nothing was out of the ordinary. I did some research on my own and found that most pads on new vehicles need to be changed between 50-70,000 miles, which is where my vehicle was. I took the vehicle in to have the pads changed and was put in a brand new RX 450 Hybrid loaner for the day. Later in the day I received a call from the service department and I was informed that when they got everything off they found that the rotors had an a surprising amount of rust build up on them. Because the rust build up was so bad they were not going to be able to buff the rotors, I was going to need to purchase new ones. I was not pleased that the vehicle was needing this as we had just purchased a little over a year before. I expressed my frustration with Alex from the service department and he was very understanding and empathetic. Ultimately I told them to go ahead and put the new rotors on. Alex confirmed and told me he would call back when it was complete. Got my call later that afternoon that my vehicle was ready for pick up. Alex also informed me that due to my frustration and the fact that Lexus stands by everything they sell that he had gotten his managers approval to cover the cost of the rotors and that I would be billed the original amount quoted to me. I was extremely impressed with the gesture. I went from being fairly upset with Lexus to being completely satisfied and appreciative of the way they treated me. They truly went above and beyond to right a wrong and leave me feeling good about my first service experience with them. We will continue to use Lexus for our service needs in the future. More

So accommodating! Scott with the Lexus team has been incredibly helpful and accommodating! My niece recently purchased a vehicle with Scott's help, so she made all Scott with the Lexus team has been incredibly helpful and accommodating! My niece recently purchased a vehicle with Scott's help, so she made all the arrangements for my new vehicle. I was allowed to bring a similar vehicle home, give it a test drive, do the online application for financing and tomorrow Scott will deliver to my home, my new vehicle! I'm looking forward to meeting Scott and the service tech to walk me through all the specialty features of my new vehicle! Thanks Scott and Lexus of Omaha! More