Lexus of North Miami - Service Center

Expire battery Poor excuse given as to why a battery can not be replaced while car is under extended warranty. Purchase a certified used 2015 Lexus IS 250 in Septemb Poor excuse given as to why a battery can not be replaced while car is under extended warranty. Purchase a certified used 2015 Lexus IS 250 in September of 2018 and now the battery has given out. Service representative ssys that only under factory warranty does dealership replace battery not extended. Car batteries only have a life of 2-3 years, so with that being said the battery should have been changed regardless if in running condition or not because it's a headache waiting to happen for the driver. This a setup for the dealership to make money by selling and overcharging for a battery and paying a ridiculous fee for labor More

Dependable and honest! How rare in today’s world that you find people that are upfront and honest! Extremely professional! Been to other dealerships in this area but Lexus o How rare in today’s world that you find people that are upfront and honest! Extremely professional! Been to other dealerships in this area but Lexus of North Miami is the only dealership I’ll go to for service. Thanks, Ed Rubinfeld! More

Easy, Convenient, Attentive The Service care provided was courtesy, patient, understanding, easy and we'll informed. Harvey was well informed of information provided, answered qu The Service care provided was courtesy, patient, understanding, easy and we'll informed. Harvey was well informed of information provided, answered questions with patients and understanding. Timing of service was long, but I walked in, therefore understandable. More

Great service Service is always great at Lexus North Miami. Fast, convenient, automotive work exceeds my expectation and great customer service! The staff is extrem Service is always great at Lexus North Miami. Fast, convenient, automotive work exceeds my expectation and great customer service! The staff is extremely friendly and knowledgeable. More

Routine service I was in and out in 15 min everything was done very efficiently, including the loaner vehicle I had requested. All in all, it was a pleasure I was in and out in 15 min everything was done very efficiently, including the loaner vehicle I had requested. All in all, it was a pleasure More

Poor customer service I took my car in for service; recalled airbag replacement. No one contacted me for 5 days. I kept calling to get updates on my car. Thought I would ge I took my car in for service; recalled airbag replacement. No one contacted me for 5 days. I kept calling to get updates on my car. Thought I would get my car back within a few hrs. After several calls, I finally got a text stating my car is ready. No one called to give an explanation as to why an airbag replacement took 5 days. Very disappointed with my service rep and management at Lexus of North Miami. More

Excellent service The Lexus of North Miami is the Best car dealer in Florida, we want to say thank you for job that you do! I will definitely come back again! Thank Lex The Lexus of North Miami is the Best car dealer in Florida, we want to say thank you for job that you do! I will definitely come back again! Thank Lexus team! More

Where’s the customer service? My service advisor, Erika, was friendly. Everyone else was unsmiling and barely spoke. While waiting for the loaner, the woman who went to get it popp My service advisor, Erika, was friendly. Everyone else was unsmiling and barely spoke. While waiting for the loaner, the woman who went to get it popped her head in the room and said , “neh neh neh.” I didn’t answer, but apparently that was my summons. Someone else said, are you waiting for a loaner?” Oh! I followed her out and she barely spoke to me. Got a text at 4:57 PM saying my car was ready. I live 20 minutes away. I drove back to the dealership immediately, and was told upon arriving, “hurry up, we are getting ready to close.” (Seriously?) Then as I was looking for the cashier, I heard a sales guy say, “I am bone f***ing tired.” will not be back. Ps: I did not work with any of the people listed below, but you’re making me check one. More

Fast and easy ! My service was very easy from start to finish . Easy to schedule, drop off and pick up . They had the car ready on time as promised. Great customer My service was very easy from start to finish . Easy to schedule, drop off and pick up . They had the car ready on time as promised. Great customer service ! More

Great customer service I have to take my infinity for a repair. I was so please with the customer service that we are thinking in leasing a Lexus next time. I have to take my infinity for a repair. I was so please with the customer service that we are thinking in leasing a Lexus next time. More