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Lexus of Murray

Murray, UT

4.6
1,018 Reviews
Call Dealership (385) 743-4850
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5686 S. State Street

Murray, UT

84107

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1,018 Reviews of Lexus of Murray

August 31, 2024

Got the oil change done, but my car was not washed. If it was washed it was washed very poorly. My wife went and did it for me but they kept telling her it would be done “in 5-10 minutes” but it kept g More

by Anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carter
Report | Print
Sep 05, 2024 -

Lexus of Murray responded

I apologize for your recent visit leaving you disappointed with your wait time and car wash quality. Your time is valuable and and we want you to know that we understand that and strive to always meet the mark on wait times. I would love the opportunity to make the right for you, if you’ll give me the chance. Please reach out to me at 801-264-3651 so we can discuss this further and make a plan to ensure you are happy with our service. Marc Wright- Service Director

August 30, 2024

Accommodating, friendly, reliable, knowledgeable, and courteous. I have been a customer for many years and their excellent service is always consistent. More

by haroldverhaaren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
Report | Print
August 29, 2024

Our associate, Josh Child, was courteous, patient, thorough, and professional. The selection was a little limited, but we found the perfect car. More

by Margo Erickson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josh Child, Jim Brown
Report | Print
August 29, 2024

Excellent service! I am from out of town and had a short turn around time, there were able to get my car in and fixed quickly. More

by jenniferlee34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember
Report | Print
August 29, 2024

Brandon was incredibly professional and informative offered to have a Uber pick me up and brought me back. The whole entire process was less than two hours thank you. More

by charesej
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
August 29, 2024

We were treated so well. I found the perfect car for me for a fair price. Thanks Weston and Lyndon for the VIP treatment! More

by jenniferfauver
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Weston and Lyndon
Report | Print
August 29, 2024

They were very helpful, friendly and there was no pressure. They were never in a hurry, they were always patient, kind and accommodating. More

by bjmcbride3
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie & Richard
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August 28, 2024

Took our car in yesterday for service and we waited three hours for an oil change no communication and I highly wouldn’t recommend using this service anymore but since it’s at least car, I have to More

by qcarter74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Aug 31, 2024 -

Lexus of Murray responded

I apologize if your recent visit left you feeling disappointed with the wait time and lack of communication. Your time is valuable, and it's frustrating to wait longer than expected, especially without updates. We strive to improve based on feedback like yours, and I would like the chance to ensure a better experience for you moving forward. If we haven’t already connected, please reach out to me directly so we can address your concerns. Thank you for bringing this to my attention. - Marc Wright, Service Manager, 801-573-5303

August 28, 2024

Friendly, professional, timely, and respectful. Great service from Steph and JR. Highly recommended. Best in town. More

by stephane.beaudin
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Stephanie and JR
Report | Print
Aug 28, 2024 -

stephane.beaudin responded

Best experience I ever had buying a used vehicle. Stephanie and JR were outstanding in the service they provided. I highly recommend LHM Lexus in Murray for a stress-free car buying experience. Importantly, the vehicle I purchased - a 2014 Lexus IS 250 - is in perfect condition. Thank you LHM Lexus. Steph

August 28, 2024

Every time we get our service, our expectations are met and exceeded. So friendly and helpful. More

by Anne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Report | Print
Aug 29, 2024 -

Lexus of Murray responded

We appreciate your business and thank you for choosing our dealership for your automotive needs. We're pleased to hear that our team was able to exceed your expectations and provide you with exceptional customer service and quality work.

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