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Lexus of Montgomery - Service Center

Montgomery, AL

4.7
131 Reviews

131 Reviews of Lexus of Montgomery - Service Center

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January 11, 2022

Everything is fast quick efficient,very courtesy any questions I need to ask feel free More

by lawayne54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Boartavius
Jan 11, 2022 -

Lexus of Montgomery responded

Thank you for allowing us the chance to assist you! It means a lot to know that you're satisfied with our service. Safe travels from our Reinhardt Lexus team!

December 19, 2021

Always ready to help in any way they can. Always friendly and cordial when dealing with them for service. More

by Bebo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin. Service not sales
Dec 20, 2021 -

Lexus of Montgomery responded

It means a lot that you can depend on our Reinhardt Lexus team for consistently excellent service. We are lucky to have you as a customer!

December 14, 2021

Awesome. I like wait time. Very short. Employee's friendly. Warm environment. Very satisfied with the service. More

by SueCurt60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Trest
Dec 14, 2021 -

Lexus of Montgomery responded

Thank you for the great review, Sue! We appreciate your business and are happy to hear that you had such an outstanding service experience working with the Reinhardt Lexus team. Drive safely, and we hope to see you back next time!

November 25, 2021

The staff at Reinhardt Lexus are the best. Everyone is professional, while being friendly and courteous. They definitely show they appreciate your business and treat you like you are special. When it’s More

by Nancy D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin T
Nov 29, 2021 -

Lexus of Montgomery responded

When we hear words like "professional", "friendly" and "courteous", it lets us know we're making all the right moves, Nancy! Thank you so much for trusting Reinhardt Lexus to assist with your service needs. We look forward to seeing you again next time!

November 22, 2021

Great dealership with knowledgeable and experienced service advisors. Make customers feel like their business is really appreciated! More

by jerome_taylor74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylynn
Nov 23, 2021 -

Lexus of Montgomery responded

We're happy to hear that our team was knowledgeable and helpful. Thanks, from the entire Reinhardt Lexus team.

October 22, 2021

The service was great. Brooke was friendly and professional. She advised me that my battery didn’t test well and needed replacing. She went above and beyond to see if I had a warranty for the curr More

by acochran
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke-service
Oct 22, 2021 -

Lexus of Montgomery responded

Thanks for giving Brooke a shoutout! We're proud that she was professional, helpful and went above and beyond to take care of you and your vehicle. Thanks for trusting our work, and we hope to have you stop by Reinhardt Lexus again soon.

October 15, 2021

Staff are always friendly and present a nice smile. Appreciate the text messages while I’m waiting that keep me posted on the status of my car. More

by Nurse 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaylnn
Oct 18, 2021 -

Lexus of Montgomery responded

We are grateful to hear the Reinhardt Lexus team was able to provide such a communicative service experience for you. Please let us know if there is anything else we can help you with. Take care!

May 07, 2021

I’m very unhappy with the service I have received . I received my car back today with scratches and muddy no one called to apologize. I’m not sure if I would purchase another car with this type service,J More

by ladye1489
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jake Melton
May 09, 2021 -

ladye1489 responded

I would like to speak with you.

Jun 07, 2021 -

Lexus of Montgomery responded

This doesn't sound like the exceptional service we pride ourselves on here, and I would certainly like to speak with you directly about what happened and ensure we do what we can do to make this right. Unfortunately, I am unable to find your contact information without a name. Would you consider giving me a call? Thank you, Todd Stratton - Service Manager - 334-270-0605

July 29, 2020

BEST DAY EVER THANKS TO JAKE MELTON!!!!! I took my Lexus NX in for regular service and got a loaner car. The loaner was a RX which was much more spacious and a nice ride. I went back to Lexu More

by Fantazt3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Melton
Jul 29, 2020 -

Lexus of Montgomery responded

Thank you so much for the review! It was our pleasure to work with you here at Reinhardt Lexus, and we will certainly let Jake know that you appreciate his help. We are proud that we earned your business, and we hope that you continue to enjoy your brand new Lexus RX!

June 11, 2020

Wonderful service on May 15, 2020 We are from Nashville, TN and were traveling near the dealership when we hit a tire fragment and our engine cover underneath car was dislodged. Brooke More

by Marylochsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brooke Rauccio
Jun 12, 2020 -

Lexus of Montgomery responded

Mary, thank you so much for the review! It was our pleasure to help you out here at Reinhardt Lexus, and we couldn't be happier to hear that you enjoyed working with Brooke. We will certainly let her know that you appreciate her help!

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