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Lexus of Montgomery - Service Center

Montgomery, AL

4.7
131 Reviews

131 Reviews of Lexus of Montgomery - Service Center

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April 08, 2023

The service department at Reinhardt Lexus is great. My advisor Kevin cares about his customers!!!! More

by TO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Trest
Report | Print
Apr 18, 2023 -

Lexus of Montgomery responded

Thank you for the review! We are thrilled to hear that you had a successful service experience working with Kevin and the Reinhardt Lexus team. Drive safely, and we hope to see you back again down the road!

April 08, 2023

Brooke is excellent and very helpful. Was able to connect me with the right people to help if she couldn’t. More

by Kat.E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke, Jake Melton
Report | Print
Apr 18, 2023 -

Lexus of Montgomery responded

Kat, thank you for the review! We appreciate the kind feedback about Brooke and hope to see you back again at Reinhardt Lexus. Safe travels!

March 21, 2023

As always Kevin took care of the service problem. He is always so nice and helpful you really appreciate the great service you get. More

by Charles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Trest
Report | Print
Mar 21, 2023 -

Lexus of Montgomery responded

Charles, thank you so much for reviewing Kevin and Reinhardt Lexus! We are grateful for your loyal business!

February 17, 2023

I was treated as a special guess at Reinhardt Lexus first class everyone was very nice my wait was minimal, they let me know about any problems or possible future issues. They did a great job More

by Oleblue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Schroeder, Jake Melton
Report | Print
Feb 19, 2023 -

Lexus of Montgomery responded

Thank you so much for stopping by to share your fantastic experience at Reinhardt Lexus! We'll see you next time!

January 29, 2023

Always courteous, do they work in a timely manner. Have a dealership closer to my house, but they are so good I drive over an hour to get to them. More

by Freda Rigsby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandt Schroeder, Jake Melton
Report | Print
Jan 30, 2023 -

Lexus of Montgomery responded

Freda, thank you for the review! We are so glad to hear that you had a successful service experience working with the Reinhardt Lexus team. Drive safely, and we hope to see you back again down the road!

January 26, 2023

Mr. Bots is Davis did an excellent job taking care of our services on our car. He was very polite and courteous. Got us out in a reasonable time. More

by Willie Wright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Botavis Davis
Report | Print
Jan 26, 2023 -

Lexus of Montgomery responded

We're elated that our team offered attentive, welcoming, and timely service, Willie! Thanks for choosing Reinhardt Lexus. Safe travels, and we look forward to your next visit!

January 25, 2023

Everyone is always courteous. Kevin Trest, service rep, was courteous, knowledgeable and professional an “Awesome” service rep. More

by bamachief1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Trest
Report | Print
Jan 25, 2023 -

bamachief1 responded

Kevin Trest, service rep, was courteous, knowledgeable and professional an “Awesome” service rep.

Jan 26, 2023 -

Lexus of Montgomery responded

Thanks for this great commendation of one of our team members. Kevin will appreciate your kind words.

January 18, 2023

Professional Customer Service Department, Took care of my issue and made sure I was taken care of More

by AlIndy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke
Report | Print
Jan 18, 2023 -

Lexus of Montgomery responded

We are grateful to have your business. Thanks for taking the time to leave us a review! - The Reinhardt Lexus Team

December 22, 2022

This dealership has performed excellent service on many visitations. I would highly recommend this dealership to friends. More

by teachbrown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brooke Ric
Report | Print
Dec 22, 2022 -

Lexus of Montgomery responded

We’re glad we could deliver a 5-star experience. Thanks for working with us here at Reinhardt Lexus.

December 15, 2022

My service was excellent but, a three hour wait is not acceptable. I made an appointment a week ahead of time and certainly did not expect to wait that long. Jericho checked with sevice department sever More

by VanhcarterBuddy
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jericho
Report | Print
Jan 04, 2023 -

Lexus of Montgomery responded

Thank you for the review! We strive to deliver efficient and accommodating service, and we apologize for your visit taking longer than anticipated. We will be sure to use this feedback to improve our practices in the future. If there is anything more we can do to assist you or better your visit, please feel free to reach out. Best, Todd Stratton - Service Manager - 334-270-0605

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