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Lexus of Montgomery - Service Center
Montgomery, AL
131 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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131 Reviews of Lexus of Montgomery - Service Center
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February 23, 2019
Service call Since we relocated to the Auburn area I've been getting my cars serviced at Reinhardt. I'm very pleased with the service and friendliness of all the Since we relocated to the Auburn area I've been getting my cars serviced at Reinhardt. I'm very pleased with the service and friendliness of all the employees. Will be taking my car back. More
by john65
Employees Worked With
Brandt Schroeder
November 15, 2018
NIGHTMARE!!!!!!!!! Horrible service" - Craig In May we were involved in an accident while visiting Montgomery. With our brand new Lexus ES 350 we chose Reinhardt Lexus. Horrible service" - Craig In May we were involved in an accident while visiting Montgomery. With our brand new Lexus ES 350 we chose Reinhardt Lexus. BIG MISTAKE. Not only did they keep our car 6 weeks they now refuse to reimburse us $500 of our rental car expenses. When we finally got our car the end of June it looked ok. By August the front bumper was sagging and the under carriage fell off. The manager, Russell will not return numerous calls and FAX. AVOID!!! More
by Craig
Employees Worked With
Russell
October 31, 2018
Excellent - Prompt - Friendly - Helpful Brook Rauccio helped me get set up. All the people in the service department were friendly and said good morning. The work was done promptly and with Brook Rauccio helped me get set up. All the people in the service department were friendly and said good morning. The work was done promptly and without delay. They alerted me to some other issues that needed to be repaired - brake issues that had not yet showed up in my driving. They even vacuumed and washed my car! I love the people at Reinhard! More
by Patti
Employees Worked With
Brook Rauccio
October 17, 2018
Bad experience I came in for a front end alignment the end of last year (nothing wrong (PREVENTIVE MAINTENANCE). I had to come back two times after that in a 3 mon I came in for a front end alignment the end of last year (nothing wrong (PREVENTIVE MAINTENANCE). I had to come back two times after that in a 3 month time frame because of my car pulling or wearing tires. The service manager got involved and told me that all Lexus LS460 wear tires after my third visit. Okay I went back for servicing again this month and they recommended that I need to replace two tires ,one of them worn out to the wire. I took the my car to another tire shop to have tires put on but my lock were missing out of the glove box. The only people that have did rotations or put tires on my car is Reinhardt Lexus. I called the service manager twice and I have not heard from him yet. I just wanted to address some concerns maybe he will be there on my next visit. More
by bossman1621
Employees Worked With
John
September 13, 2018
Outstanding My service rep Kevin meets me promptly and then I enjoy your pleasant waiting area where I catch up on reading your up to date magazines while drinkin My service rep Kevin meets me promptly and then I enjoy your pleasant waiting area where I catch up on reading your up to date magazines while drinking great coffee. I guess the best thing I can share is that I told everyone I had a conversation with yesterday what a pleasant experience It was to have my car serviced. The service was timely again Kevin escorted me to my car after replacing battery I. My key gob. More
by Vice President
Employees Worked With
Kevin Treast
August 30, 2018
Customer Service Department I have always had an excellent with the service department. I have always been respected and treated as a very valuable customer. Definite would rec I have always had an excellent with the service department. I have always been respected and treated as a very valuable customer. Definite would recommend to other. More
by wagg
Employees Worked With
Kevin
July 18, 2018
Not happy with the service of my car I was promised a repair on my car for the last 2 visits and it still hasn't been repaired. I was promised that the part for my floor mats had been or I was promised a repair on my car for the last 2 visits and it still hasn't been repaired. I was promised that the part for my floor mats had been ordered both times and now they said it cant be fixed that I have to buy a new wet of mats for my car. More
by Unhappy customer
Employees Worked With
I do not know their names
June 20, 2018
Outstanding service department! Always friendly, courteous and professional. I have worked with Kevin Trest in the service department for many years. He has always been an outstandin Always friendly, courteous and professional. I have worked with Kevin Trest in the service department for many years. He has always been an outstanding service representative. Convenient appointments as well as providing a loaner car are all reasons I am pleased with Reinhardt Lexus. Also, I have been very pleased with the servicing of my vehicle. Thanks Kevin and Reinhardt Lexus! More
by Tigeralum87
Employees Worked With
Kevin Trest
August 16, 2017
Wonderful 10k mile service and slight warranty work Very thing was great delivered on schedule work done satisfactorily. A pleasant experience Reinhardt has done all of my car maintenance since 2992 - Very thing was great delivered on schedule work done satisfactorily. A pleasant experience Reinhardt has done all of my car maintenance since 2992 - and I have not been dissatisfied at any tine More
by Blake
Employees Worked With
Kevin Trest is a gem. I have the utmost respect for him. Very personable, very customer oriented. In short - the best darn service rep I have had in over 50 years of car ownership
August 12, 2017
outstanding service Always good service and friendly and neat place to take you SUV and car I have used them for service all the time price is a little high for me but th Always good service and friendly and neat place to take you SUV and car I have used them for service all the time price is a little high for me but that's everything now days More
by Bill Lewis
Employees Worked With
Terrell Lewis
