Lexus of Montgomery - Service Center

Absolutely fantastic Great service Everyone is always professional and helpful Thanks for all you do. professional and helpful Thanks for all you do. More

Lexus Dealer ship in Montgomery is always professional and respectful of your time. Information is always explained fully with back up documentation. A special thanks again, to Boartavis. He's always frie and respectful of your time. Information is always explained fully with back up documentation. A special thanks again, to Boartavis. He's always friendly, accommodating, and professional. I look forward to many years with this dealership. Monique. More

Love my Lexus still after 2 1/2 yrs! I have always had a very satisfactory experience each time I go back to be serviced! Staff is always friendly and very helpful! I have always had a very satisfactory experience each time I go back to be serviced! Staff is always friendly and very helpful! More

Very pleasant atmosphere, customer service is absolutely the most friendliest and attentive to our needs!! the most friendliest and attentive to our needs!! More

Lexus of Montgomery is a dealership that values their customers and always go above and beyond to ensure the best service. I wouldn’t take my vehicle anywhere else but there. customers and always go above and beyond to ensure the best service. I wouldn’t take my vehicle anywhere else but there. More

When I received my vehicle back from getting a oil change my valuables were gone. After attempting to notify management multiple times in person and via phone, He failed to make any form of communication to my valuables were gone. After attempting to notify management multiple times in person and via phone, He failed to make any form of communication to address the issue. I consider that terrible customer service from the service manager. I wasn't treated like a valued customer, nor was any concern shown that my valuables were taken by an employee at this business. I've been a customer for almost 5 years and never dealt with poor customer service and performance at this dealership until now. I feel violated that an employee would go in my center console where personal things could be to steal from me. I'm highly disappointed and unsatisfied with my experience.The lack of integrity and customer first attitude at this location has led me to take my business elsewhere. More

The facility is comfortable and conveniently located. The staff is friendly and efficient. The check in time was a bit slow. The staff is friendly and efficient. The check in time was a bit slow. More

Just stopped by to have my battery checked, and Boartavis took very good care of me and worked me right on in and got me out at a timely manner, thanks to Boartravis and team keep up the good work took very good care of me and worked me right on in and got me out at a timely manner, thanks to Boartravis and team keep up the good work More

Katie, kept me informed of the progress on my vehicle during the entire time. She was very courteous and professional. during the entire time. She was very courteous and professional. More

The service I received on a recent visit was not the excellent service I had received in the past. I had a tire issue and they checked the wrong tire and did not check all tires although they indicated excellent service I had received in the past. I had a tire issue and they checked the wrong tire and did not check all tires although they indicated tires were rotated and I had paid for balancing tires. I discovered the problem had not been corrected when I was returning to Florida a couple of days later, which was a Saturday.I returned to the dealership and they determined I needed a new tire, which they did not have in stock. I had to stay in Montgomery over the weekend as a tire would be delivered by truck on Monday around noon or so. When the tire was available on Monday, my repair was put several positions down on the list. I finally went to the service manager about 4 o'clock in the afternoon and expressed my unhappiness. Kevin took care of things and I was finally able to leave Montgomery about 5 o'clock for my three and a half drive home. More