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Lexus of Montgomery - Service Center

Montgomery, AL

4.7
143 Reviews

143 Reviews of Lexus of Montgomery - Service Center

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March 08, 2025

Good services,maintenance. Respect and humble.They care about your car, Never had problems,Kevin is a great service person. More

by bosede.oni
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin
Mar 10, 2025 -

Lexus of Montgomery responded

We're delighted to hear that you had a positive experience with Kevin and the team at Lexus of Montgomery. Thank you for highlighting our commitment to excellent service and care!

March 02, 2025

Honest, very helpful, great service, focus on customer satisfaction. Kevin Trest is a terrific service manager. He and his staff do everything they can to keep automobiles running perfectly. Highly rec More

by Sauser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Trest
Mar 03, 2025 -

Lexus of Montgomery responded

Thank you for the glowing review! We're delighted to hear that Kevin and our team at Lexus of Montgomery provided such excellent service. We appreciate your recommendation and look forward to keeping your vehicle in top shape!

March 01, 2025

Kevin, always handles my service appointment very professionally keeping me informed of the progress on my vehicle and the expected completion time. More

by lcobb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Triest Service Manager
Mar 03, 2025 -

Lexus of Montgomery responded

We're delighted to hear that Kevin consistently provides professional service and keeps you updated at Lexus of Montgomery. Thank you for sharing your experience with us!

February 26, 2025

Everything is good! I'm enjoying the waiting snacks and coffee. I'm looking forward to delicious snacks from now on! More

by Sunflower.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Kevin Trest
Feb 26, 2025 -

Lexus of Montgomery responded

We're delighted to hear you're enjoying the snacks and coffee at Lexus of Montgomery! We look forward to continuing to provide a pleasant experience during your visits. Thanks for sharing your feedback!

February 20, 2025

I love my Lexus dealership! No matter what the problem they are so accommodating. Never a problem with anyone in any department and I’ve had my car for 5 years. More

by Mamaz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ANGELO MELLOS
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tasha
Feb 20, 2025 -

Lexus of Montgomery responded

We're delighted to hear that you've had such a positive experience with us at Lexus of Montgomery over the years! It's our pleasure to ensure everything runs smoothly for you. Thank you for your continued trust and support!

January 30, 2025

Latasha and Bree in the service department were amazing! Thank you for employing professional people. More

by pship22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Latasha and Bree
Jan 30, 2025 -

Lexus of Montgomery responded

We're delighted to hear that Latasha and Bree provided you with excellent service at Lexus of Montgomery! Thank you for recognizing their professionalism.

January 21, 2025

The dealership is always responsive because of people like Kevin Trest. They are prompt in their response and keep you advised. More

by cslaten
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Trest
Jan 21, 2025 -

Lexus of Montgomery responded

We're delighted to hear that Kevin and the team at Lexus of Montgomery have been responsive and kept you informed. Thank you for sharing your experience with us!

December 24, 2024

I received excellent service in a timely manner, Latasha got me in and out quicker than I expected. More

by Mr Roach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MARK HARMANN
5.0
This rating includes all reviews, with more weight given to recent reviews.
BRANDT SCHROEDER
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Latasha,
Dec 25, 2024 -

Mr Roach responded

I received excellent service in a timely manner, Latasha got me in and out quicker than i expected.

Dec 26, 2024 -

Lexus of Montgomery responded

Latasha will appreciate the kudos! Thanks for sharing your experience working with our efficient team at Lexus of Montgomery.

December 11, 2024

Katie was very rude and provided the worse service I’ve ever received from Lexus. I think she can use lessons or mentoring in customer service and how to speak to clients. In addition, it has been diffic More

by vgriffin08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Katie in Service
Dec 11, 2024 -

Lexus of Montgomery responded

I'm sorry to hear about your experience with our service. We strive for excellent customer care, and it's clear we fell short this time. I appreciate you bringing this to the attention of the service manager, and we're committed to resolving these issues promptly. If there's anything else you'd like us to address or discuss further, please feel free to reach out directly. Thank you, Kyle Riggs - Customer Relationship Manager - (334) 272-7147

December 10, 2024

Katie is the best service coordinator and very knowledgeable informative caring person. Thank you Katie More

by prhodes2674
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie James
Dec 10, 2024 -

Lexus of Montgomery responded

We're delighted to hear that Katie provided such excellent service at Lexus of Montgomery! Thank you for sharing your positive experience with us.

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