Lexus of Memphis

Over priced and pompous. We wanted to purchase a RX 350. Memphis was the logical dealership being 1 hour from us.. Salesman was nice enough but nothing extra.. No other employ We wanted to purchase a RX 350. Memphis was the logical dealership being 1 hour from us.. Salesman was nice enough but nothing extra.. No other employees even spoke to us while we were in the show room. They low balled us on our trade in and came off of MSRP $1,000 and wanted to charge an outrageous amount for window tint that was already installed. We called Parker Lexus in Little Rock and beat Memphis deal $4,000 over the phone and they tinted the Windows for free. Parker acted like they wanted our business. Lexus of Memphis acted like we had inconvenienced them by showing up. More

I was treated so rude by service director and service guy I brought my new lexus GX in cause the navigation was freezing up they told me they were going to run it through the wash and when I told terry cade t I brought my new lexus GX in cause the navigation was freezing up they told me they were going to run it through the wash and when I told terry cade that they didn't run it through the wash he told me not to tell him that he was liying to me he said they did and he was getting service director Gary York who was ruder then him he told me he had a video of them taking it through wash do u want to see it I said yes cause there is no way it went through any kind of wash he was liying no video he never took it through wash and was so very rude More

They were the highest price dealer in a 9 hour drive from Memphis. They new this and still didnt care. They called back and drop the price too little and too late. I called Park Place in Dallas and they beat Memphis. They new this and still didnt care. They called back and drop the price too little and too late. I called Park Place in Dallas and they beat the price by $3000 on the phone. I asked them to give me the best price and they did. More

Called & spoke with Sean about my GS350 that I wanted to sell. We agreed upon a price over the phone. I stopped by a few days later with the car. They wrote me a check & he even drove me home. Easy trans to sell. We agreed upon a price over the phone. I stopped by a few days later with the car. They wrote me a check & he even drove me home. Easy transaction & fair price. I have bought 4 cars from them over the years & always a good experience. More

I was personally invited to stop by their dealership on January 24th from 5-7pm for the official unveiling of the newly redesigned 2013 Lexus GS350! For an organization that boasts of their passion fo January 24th from 5-7pm for the official unveiling of the newly redesigned 2013 Lexus GS350! For an organization that boasts of their passion for providing a world-class experience, I again was not impressed. I still embrace the thrill of owning and driving a Lexus, but I will never purchase another Lexus from the Memphis dealership. When I entered, there were at least 10 salespeople who basically looked at me as if to say "what are you doing here?" I continued to move about, and still no contact until I asked one salesperson to tell me what would make me want to purchase the 2013 GS350. He appeared stunned and mumbled something about it being a better car than the GS430 that I own, said the GS430 was more conservative...okay. As they continued to sip beer and wine, they never offered us anything or inquired as to whether we were looking for a new vehicle or anything. I am still stunned that in 2012, this could still happen. I must sales team leaves a lot to be desired; however, the service department appears to be much better, so KUDOS to them for having to deal with the folks that the sales team has pissed off. As my friends and I say (4 of which are in the market this year) Nashville, her we come! Respectfully, yet sadly submitted More