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Lexus of Memphis

Memphis, TN

Overview
Reviews
4.7
841 Reviews
Call Dealership (901) 362-8833
View Awards

2600 Ridgeway Road

Memphis, TN

38119

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Showing 841 reviews

November 09, 2024

I received excellent customer service from Mike. Everyone is always pleasant, friendly, positive and helpful. More

by LWJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Report | Print
Nov 11, 2024 -

Lexus of Memphis responded

We're delighted to hear that Mike and the team at Lexus of Memphis provided you with excellent customer service. Thanks for sharing your experience!

November 07, 2024

Took my 2002 Lexus SC 430 in because of a brake fluid leak. Ealershio di some major replacement work to the tune of over $2,400.00. Got my vehicke home and guess what? Brake fluid leak. Took the car More

by JDRICHARTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Do not remember
Report | Print
Nov 13, 2024 -

Lexus of Memphis responded

I understand your concern about the red brake light on your dashboard. It's important to feel confident in the safety of your vehicle, so if you have any lingering worries or questions, please don't hesitate to reach out for further assistance. Thank you, Gary York - Service Manager - 901-362-8833

November 02, 2024

Lexus of Memphis always does quality repair work the first time round. You never have to go back to have work done again. More

by Gemini5599
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Mike McPherson, Gary York
Report | Print
Nov 04, 2024 -

Lexus of Memphis responded

Thank you for sharing your experience with us! We're delighted to know that our team at Lexus of Memphis consistently provides quality repair work. We appreciate your trust and look forward to serving you in the future!

October 27, 2024

It was very easy to get an appointment at Lexus of Memphis for new tires. I also had to get some warranty covered work completed on two wheels. They gave me a loaner car that was new and very nice. Th More

by Arj19762002
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey
Report | Print
Oct 28, 2024 -

Lexus of Memphis responded

Thank you for sharing your experience with us! We're delighted to hear that the team at Lexus of Memphis made everything smooth and easy, from scheduling an appointment to providing a loaner car. It's great knowing Joey took good care of you, and we're thrilled you're enjoying how your car drives now!

October 11, 2024

The service advisor was professional and helpful. I waited for my service and it was extremely fast. More

by kimkbarber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jasmine
Report | Print
Oct 11, 2024 -

Lexus of Memphis responded

Kim, thank you for leaving Lexus of Memphis your positive feedback!

October 11, 2024

Gary York and Joey in the service department provided excellent service. I highly recommend them. More

by Chris C. Lenard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary York, Joey
Report | Print
Oct 15, 2024 -

Lexus of Memphis responded

Chris, we are glad to hear that Gary and Joey provided excellent service. Thank you for recommending the Lexus of Memphis team!

October 04, 2024

Wonderful experience. Everyone was friendly and professional. John McCoy was our consultant and he was great. Highly recommend. More

by glowery
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
John McCoy
Report | Print
Oct 04, 2024 -

Lexus of Memphis responded

Thank you for the glowing review and recommendation! We're delighted to hear that John and our team at Lexus of Memphis ensured a wonderful experience. See you next time!

October 04, 2024

When arriving the attendants and employees are very kind, patience and professional. Atmosphere is nice. More

by isbypatricia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name. Sorry
Report | Print
Oct 06, 2024 -

Lexus of Memphis responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Lexus of Memphis provided a welcoming and professional atmosphere. We appreciate your feedback and look forward to serving you again in the future!

September 23, 2024

I will never never go there for an oil change 3hrs for an oil change. Having an appointment didn't matter. Ridiculous. More

by findpa4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jekulve Hale
Report | Print
Oct 09, 2024 -

Lexus of Memphis responded

We apologize for the long wait time you experienced during your oil change. We strive to provide timely service, and it's clear we fell short here. Please reach out so we can address this issue directly and improve our process moving forward. Thank you, Gary York - Service Manager - 901-362-8833

September 16, 2024

Best customer service from any dealership I have worked with. The service department always friendly and helpful. Nice to see employees who have pride in their jobs. Mike McPherson is my consultant and he More

by deannalightman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike McPherson
Report | Print
Sep 17, 2024 -

Lexus of Memphis responded

Deanna, we're delighted to hear that Mike and our service team at Lexus of Memphis provided you with such a positive experience. Thanks for the wonderful feedback!

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