Lexus of Marin

First Class Service and Customer Relations I have been dealing with Lexus of Marin for nearly 20 yrs. I couldn't be more pleased. Their Service Department is world class. I've been fortunate I have been dealing with Lexus of Marin for nearly 20 yrs. I couldn't be more pleased. Their Service Department is world class. I've been fortunate to have the same Customer Service rep, Len, for almost the entire time I've dealt with this company. Len is a consumate professional. Someone I completely trust when he explains what needs to be done and what doesn't need to be done. His follow up is prompt, on point, and solid. I have recommended Lexus of Marin to friends and will continue to do so. My only regret is the original sales agent I dealt with is no longer there. As with Len she was an extraordinary professional. The entire staff is friendly, helpful and obviously well trained. Great organization. More

Excellent Service--Consistently Applied! This dealership has figured out customer service. We consistently have an outstanding experience--from the moment we check in until we leave with the This dealership has figured out customer service. We consistently have an outstanding experience--from the moment we check in until we leave with the car. Len, in particular, is a terrific representative in their service department. He is a great communicator, is highly responsive, and is completely trustworthy. These guys are 5 star all the way!! More

Terrific Customer Service by all service staff ! I WAS ON TIME, THE Service person was very pleasant and gave me his card/ said he would call me or if I wanted to check in in about 3 hours to call h I WAS ON TIME, THE Service person was very pleasant and gave me his card/ said he would call me or if I wanted to check in in about 3 hours to call him! I needed the car close to 3pm so the cashier went and retrieved my car for me (tryingto beat the traffic to Santa Rosa) The service agent called me later and offered a detailing since I had to leave prior to the car wash! Tht was vera nice of him, thank you! Sincerely M. Morrissey Great Service! More

Service/tires Since I have owned my is 350 f sport it has been serviced at Marin Lexus. The service/way they treat you is amazing. I have taken to another Lexus dea Since I have owned my is 350 f sport it has been serviced at Marin Lexus. The service/way they treat you is amazing. I have taken to another Lexus dealer, there is no comparison. Thanks Andy!!!!!!! More

Great customer service I bring my lexus ES350 to lexus of marin for service everytime i need one because the customer service is top notch! Everyone i have dealt with was re I bring my lexus ES350 to lexus of marin for service everytime i need one because the customer service is top notch! Everyone i have dealt with was really friendly and helpful. Always smiling and very prompt in any assistance i needed. Gino is usually my service advisor and he is the best service advisor i have ever dealt with at any dealership. Everyone is great there but i talk and deal with Gino the most and he has always been very helpful, informative, kind, and is all around just great at customer service. I would probably bring my car here even if it wasnt a Lexus because of the great customer service. Also the lounge is nice with comfortable leather sofa and chairs and they have a nice and tasty selection of pastries. More

Repair/replace side view mirror Dealership had replacement part on hand; was able to install side view mirror on a timely basis. Was told the price and how long service would take (n Dealership had replacement part on hand; was able to install side view mirror on a timely basis. Was told the price and how long service would take (no surprises). More

Excellent Service My Lexus has reached over 320,000 miles. I like my car a lot. I guess I have no choice to keep my car since I haven't been able to get a good paying j My Lexus has reached over 320,000 miles. I like my car a lot. I guess I have no choice to keep my car since I haven't been able to get a good paying job. Whenever my car needs service, I would bring my car to this Lexus Dealer and ask to have Andy Laska to be my Service Advisor. Andy is quite knowledgeable. He knows exactly what parts of my car needed to be replaced based on my budget. As always, I am thankful to Lexus Dealer and mostly, I am grateful to Andy's continued support. More

Purchase Really good service. In fact was the best dealership experience I've had. Special thanks to Tony, Russell and Cliff for a really pleasant experience Really good service. In fact was the best dealership experience I've had. Special thanks to Tony, Russell and Cliff for a really pleasant experience. More

Service Excellence at Lexus of Marin We have two Lexus vehicles and since moving to Marin County our experience with Lexus of Marin has been excellent. We have confidence working with Le We have two Lexus vehicles and since moving to Marin County our experience with Lexus of Marin has been excellent. We have confidence working with Len Temple in the service department. Jeff More

Purchase of Lexus NX William Morris was most helpful. He listened to what my needs were, and helped me to figure out what would be the best model for my life right now. William Morris was most helpful. He listened to what my needs were, and helped me to figure out what would be the best model for my life right now. He was also flexible in scheduling appointments, as we were coming from out of the area. We appreciated the friendliness and efficiency of everyone. More