Lexus of Marin
San Rafael, CA
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Continued excellent service (decades) from Lexus of Marin We have owned 8 Lexus vehicles (first 1990 LS 400) and Len Temple has taken care of most of them. He knows the product and what service and what we We have owned 8 Lexus vehicles (first 1990 LS 400) and Len Temple has taken care of most of them. He knows the product and what service and what we need will never suggest anything unnecessary. Whenever we buy a Lexus we talk to Len first to understand the products available. Our latest purchase was a certified preowned and we wouldn't buy it without his comments. Excellent dealership, excellent service!! More
No pressure buying We bought a used GS350 from this dealer. Natalie was great with her French accent. We might over pay a bit for the car, but we love it. We bought a used GS350 from this dealer. Natalie was great with her French accent. We might over pay a bit for the car, but we love it. More
Carlo Verde is a great service advisor Carlo listens to his customers preferences and customizes service to those preferences. We have two Lexus cars - a 1998 and a 2015. We took in the 1 Carlo listens to his customers preferences and customizes service to those preferences. We have two Lexus cars - a 1998 and a 2015. We took in the 1998 as it needed an oil change and told him besides an oil change we wanted the car checked out would only want to pay for other critical safety service as we do not intend to keep the car much longer. We did not want to pay more in service than the car us worth. He also managed to have some at the dealership evaluate the car and then he called us with that value so we could make decisions on some services that were marginal to safety. He honored our fiscal concerns and made appropriate recommendations.He is attentive and Very personable! Highly recommend him. More
New/used RX 350 We recently purchased one of Lexus of Marin loaners. We dealt with William Morris and Jason Leonard. They were both informative and helpful. I would We recently purchased one of Lexus of Marin loaners. We dealt with William Morris and Jason Leonard. They were both informative and helpful. I would recommend both of these people! More
Used car Sale I came in to look at a used rx450h I found online, and everyone was very friendly right from the moment I walked in. Nathalie was the one who assiste I came in to look at a used rx450h I found online, and everyone was very friendly right from the moment I walked in. Nathalie was the one who assisted me in test driving and the rest of the process of trading in my older rx300. Her manager came out to make sure I was happy with the deal I was getting. Even the one who answered my e-mails before I came in was very prompt in replying and professional. I left with a great car and a price I was happy with. After a few days both Nathalie and the manager of Lexus called me to make sure I was happy with my purchase and to also thank me for their business. I live all the way in San Bruno, and I'm glad I found the car I was looking for at the the friendly and professional Lexus of Marin. More
Service These folks really take care of you. I always feel like they care about each client and they service the cars do professionally. I’ll be back These folks really take care of you. I always feel like they care about each client and they service the cars do professionally. I’ll be back More
Service Department I was greeted by Carlo in the service department. He made sure my 2007 SC430 was garaged and not in the rain while they located and repaired the leak I was greeted by Carlo in the service department. He made sure my 2007 SC430 was garaged and not in the rain while they located and repaired the leak. Thank you Carlo. More
Alayna was great! I bought a Lexus NX300h last week from Alayna & had a great experience. Alayna was friendly, knowledgeable, and very professional. Alayna made sure I bought a Lexus NX300h last week from Alayna & had a great experience. Alayna was friendly, knowledgeable, and very professional. Alayna made sure all my questions were answered & she found my perefect car in less than a week. I love my Lexus! If you are looking to buy or lease a Lexus go to Lexus of Marin & ask for Alayna. More
Carlo was gracious and helpful The service was excellent and my service provider, Carlo, was particularly kind and helpful. I was there for a 20,000 mile service and got out early. The service was excellent and my service provider, Carlo, was particularly kind and helpful. I was there for a 20,000 mile service and got out early. More
Great service Carlo is an excellent service rep, he always make sure all the work done properly. He is also keeping a close eye on costs and I always come away know Carlo is an excellent service rep, he always make sure all the work done properly. He is also keeping a close eye on costs and I always come away knowing the work is good and I got the best value. I have owned many Lexus cars over the years and they always go to the dealer for service. Lexus of Marin service department is excellent. Be sure to ask for Carlo. More