Lexus of Marin

quoted me two lexus es300h thru email and text. when i went to dealer to test drive, one of the car has 12k more actual miles than what i was told. another one is 2k above the price they quoted me. they went to dealer to test drive, one of the car has 12k more actual miles than what i was told. another one is 2k above the price they quoted me. they told me it's a human mistake and can not hornor the price. wasted few hours of my valuable time. More

I bought 2010 lexus RX 450H there were rear trunk was not opening by auto so I refused to buy and later I received call and said it fixed , trust n bought it but issue still same . There are two more issue opening by auto so I refused to buy and later I received call and said it fixed , trust n bought it but issue still same . There are two more issues I found 1st map is not updated and 2nd is the lexus has very pet odor . On that day I have seen all the window glass was open now I understand why they leave it open . Dealer never mention about bad odor either online or sales person . My wife has allergic and everyday she has to take nasal drop and Claritin. If she can’t drive without medication or have to leave window open .I bought it from dealer because I thought it will be up to date but I was wrong . What a bad days.for me. During the paper work I asked about hybrid battery he told me , he never seen Bad hybrid battery. What a joke I called this morning about the issues but they transfer call two times and hang of the phone but no one call me back . More

Stellar Experience Service providers were on-time in meeting with me to begin the service process...thorough in explaining service details...engaged, to make sure I was Service providers were on-time in meeting with me to begin the service process...thorough in explaining service details...engaged, to make sure I was comfortable with all aspects of the service process...and completed their servicing on schedule. First class, customer-centric process all the way around. More

Excellent experience Tony Abizeid was a pleasure to work with. He is very knowledgeable and responsive which is very important to me. He even responded to me on his days Tony Abizeid was a pleasure to work with. He is very knowledgeable and responsive which is very important to me. He even responded to me on his days off. Couldn't have asked for a better experience. Great team out there. Thank you!! More

Eric was very helpful and professional. I have been coming here for years and everyone has been very nice to me. They always take their time to explain what the issues are to my vehicle. I highly re coming here for years and everyone has been very nice to me. They always take their time to explain what the issues are to my vehicle. I highly recommend to use ask for Eric to assist you. More

Very good diagnostic of root cause of problem and quick turnaround of solution. Very satisfied with process and people involved. Would recommend this dearlership and service. turnaround of solution. Very satisfied with process and people involved. Would recommend this dearlership and service. More

Stress free, haggle free buying experience. Loved the overall experience working with Lexus of Marin. Rigo got us a car with the exact list of features that we wanted. He was very nice and court Loved the overall experience working with Lexus of Marin. Rigo got us a car with the exact list of features that we wanted. He was very nice and courteous. At the dealership Greg was very warm and helpful and made the overall buying experience very smooth and stress free. Even the financing was quick and haggle free. I Highly recommend this dealership. More

Awesome! It was a pleasure buying a Lexus at the Marin Lexus Dealer. You made it fun and less stressful. Your employees at Marin Lexus Dealer are the Best, B It was a pleasure buying a Lexus at the Marin Lexus Dealer. You made it fun and less stressful. Your employees at Marin Lexus Dealer are the Best, Brandon, Donna, Lionel, Oscor, and Tony. Thanks for the experience. Judy Lynne Lynn More

Dead Lexus battery. I tried to call the dealership to discuss yesterday's visit. The phone just rang and rang. I gave up on AAA batteries late last year and took the I tried to call the dealership to discuss yesterday's visit. The phone just rang and rang. I gave up on AAA batteries late last year and took the car to Lexus for a Lexus battery. Yesterday, I found it dead. I went to Lexus to check whether it was defective or could be recharged. First, I was told: This required a $175 diagnostic test. Why???? To make sure it wasn't something else!!! REALLY???? A dead battery requires a diagnostic test. I was still charged the $175 (reduced to $133) even though, INDEED, it was only a dead battery that supposedly could be and was recharged. This is unacceptable. It destroys trust in the integrity of the service department. We have gone to this Lexus dealership for almost 30 years. I will be looking around. It's not Carlo's fault, as he is always helpful. BUT it is the dealer who has put in this requirement. More

Jeffery was Awesome. Professional and thorough, he went through the details of my scheduled service for my precious Rx350sport. He is trustworthy and reliable. Thank you Jeffery!! through the details of my scheduled service for my precious Rx350sport. He is trustworthy and reliable. Thank you Jeffery!! More