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Lexus of Marin
San Rafael, CA
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Excellent customer service, would recommend this dealership to anyone looking to purchase a vehicle or simply service their car to try them first. They are very professional and have great staff who dealership to anyone looking to purchase a vehicle or simply service their car to try them first. They are very professional and have great staff who really do care for their customers. More
I worked with William and the service and staff was friendly and very helpful. I would highly recommend this dealership to anyone looking to purchase their next vehicle. friendly and very helpful. I would highly recommend this dealership to anyone looking to purchase their next vehicle. More
I worked with Johnny and the service was exceptional! I tried buying a new car from a dealership closer to my home and instead of working with me to find my car they turned me away and said they cannot g I tried buying a new car from a dealership closer to my home and instead of working with me to find my car they turned me away and said they cannot get the model I wanted. I was so happy I found Lexus Marin, from the moment I contacted them they were responsive (but not too much, you know how that can be!) and took the time to talk with me, provide updates and answer my questions. The process took a bit just because the car is in high demand, but I am so happy I waited. I will definitely come back! More
To the sales team at Lexus of Marin, I want to express my sincere gratitude for the amazing car buying experience I had at your dealership. From the moment I walked in, I was impressed by the professionalism sincere gratitude for the amazing car buying experience I had at your dealership. From the moment I walked in, I was impressed by the professionalism and friendliness of the staff. They were knowledgeable about the different models and features of Lexus vehicles and took the time to understand my needs and preferences. They provided me with excellent guidance and made the process of choosing and purchasing my dream car effortless. I appreciated the transparent and fair pricing and financing options offered at Lexus of Marin. There were no hidden fees or surprises, and the team worked with me to find a financing plan that fit my budget. The finance team was efficient and organized, making the paperwork process smooth and easy. They explained all the documents thoroughly and offered options for extended warranties and maintenance plans to protect my investment and give me peace of mind. Overall, the customer service at Lexus of Marin was exceptional. The team went above and beyond to ensure that I was comfortable and confident with my purchase. They offered detailed orientation of my new Lexus, including its features, controls, and maintenance requirements, and patiently answered all my questions. I am thrilled with my new Lexus and grateful for the amazing service and support provided by the team at Lexus of Marin. I would highly recommend this dealership to anyone looking to purchase a luxury vehicle and experience exceptional customer service. Thank you, Lexus of Marin! More
I was so happy to have come across your dealership. I only have positive feedback to say! First of all, your sales manager Mr. Christian Vela has outstanding customer service, you can tell he is commi I only have positive feedback to say! First of all, your sales manager Mr. Christian Vela has outstanding customer service, you can tell he is committed to helping the customers any way he can. I believe his great leadership can also be seen in all his sales man, for they had outstanding customer service!! Mr Christian vela was so knowledgeable and professional and found us a great vehicle at a wonderful price. We also worked with a sales man named Mr. Juan Sanchez who was such a happy person and had such great customer service and very professional. He was very patient as well. A big “thanks” to the two great finance men Mr. Bernie Rosenbaum and Brandon Duerksen they really worked hard to find us a great deal with our financing.. they were a joy to work with as well, very professional. I really appreciated Ms. Lily Zavala the Document specialist who was so sweet and knowledgeable and made the paperwork easy to understand. She was very nice!… before I left the dealership I made sure I got a business card from everyone who helped me in the process of buying my car, I wanted to make sure that Lexus acknowledged these wonderful group of individuals who went beyond anything I had ever seen in any dealership. I would recommend anyone who is looking to purchase a vehicle to come to this dealership, absolutely stress free and no pressure from anyone, only nice people willing to help you find the vehicle you want and make it an enjoyable experience! Thank you again! Respectfully, Amada More