Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lexus of Marin
San Rafael, CA
441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 441 reviews
December 21, 2024
Walter Hughes was the salesman I contacted early today, very pleasant and accommodating / down to earth attitude. The whole process of buying my car was the best experience I ever had thru LEXUS OF MARIN, very pleasant and accommodating / down to earth attitude. The whole process of buying my car was the best experience I ever had thru LEXUS OF MARIN, slim line transaction. Quick in and out of the dealer lot, will definitely buy my next Lexus car thru LEXUS OF MARIN. Thanks again guys. More
by Hiluxsurf1
Employees Worked With
Walter Hughes / Steven Lee
December 20, 2024
Had a not so good experience here. I purchased a new UX only to find out the next morning that particular VIN would not accept a hitch. Since I ride an e-bike that was critical to me s I purchased a new UX only to find out the next morning that particular VIN would not accept a hitch. Since I ride an e-bike that was critical to me since the car is too small to put a bike inside and the bike is too heavy to go on the roof. It seems like the dealer/salesperson should have been responsible for knowing this. As a result I had to sell the new car back to them (now used with 300 miles on it) and took a big financial hit since I was told sales tax and DMV were transferred electronically and couldn’t be refunded. That plus it now being a used car cost me about $7500 plus I had the cost to buy the NX which is substantially more. Not happy since I feel the dealer should have known this before I bought the car. I’ve never had a car in my life that couldn’t take a hitch, be it an Audi, Mercedes, Subaru Outback or Camry. More
by Marinbuyer
Employees Worked With
New employee
December 08, 2024
Juan was very knowledgeable. He helped me decide which was the best car for me . I’m very happy with my Honda acord and he did all for me . I just went and sigh all the pap He helped me decide which was the best car for me . I’m very happy with my Honda acord and he did all for me . I just went and sigh all the papers . Thank you Lexus dialers ship. Sincerely , Sonia Palacios from American Canyon. More
by Kito
Employees Worked With
Juan Sánchez
December 03, 2024
I worked with Tony A. to purchase a 2025 Lexus ES 300h. I was extremely elated with my purchase and appreciate Tony's efforts in making my purchase as quick and easy as po to purchase a 2025 Lexus ES 300h. I was extremely elated with my purchase and appreciate Tony's efforts in making my purchase as quick and easy as possible. He went above and beyond and made sure I was content and understood everything about the car prior to making the purchase. He was patient, mild- mannered, and very professional. Lexus of Marin exceeded my expectations in terms of the car buying process. I was there at 11 AM exactly and out the door a little before noon. Last time I purchased a car it was back in 2020 and it took over two hours. I will definitely recommend this dealership to family and friends. More
by Martha Ross
Employees Worked With
Tony Abizeid
December 02, 2024
This was the most pleasant buying experience I have ever had. No pressure from any of the staff. They offered a great price, delivered the car to my home and spent much time teaching me about its features. had. No pressure from any of the staff. They offered a great price, delivered the car to my home and spent much time teaching me about its features. Great job by everyone. More
by mhennagin
Employees Worked With
Jennifer
November 30, 2024
Employees who works at Lexus of Marin are very friendly and welcomed when you stepped in dealership while compared to the Serramonte Lexus front desk customer service had very bad attitude. and welcomed when you stepped in dealership while compared to the Serramonte Lexus front desk customer service had very bad attitude. More
by Lexus lover
Employees Worked With
Junior Garcia
November 17, 2024
Excellent service and support during the purchase of a new Lexus. To date, I have not utilized the service maintenance department so I cannot comment. However, sales was excellent. new Lexus. To date, I have not utilized the service maintenance department so I cannot comment. However, sales was excellent. More
by ttelles
Employees Worked With
Brandon Duerksen
November 17, 2024
Juan is spectacular. We came in wanting to get my mom a RX for her birthday. He was very transparent, attentive and answered all of our concerns regarding the vehicle. He We came in wanting to get my mom a RX for her birthday. He was very transparent, attentive and answered all of our concerns regarding the vehicle. He made us feel very welcomed and at ease. My mom loves her car and loves the deal more. We had an amazing experience with him. I highly recommend him if you look to buy a Lexus. More
by Anna Ngan Nguyen
Employees Worked With
Juan
