
Lexus of Marin
San Rafael, CA
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I bought a used car with an extended warranty that was certified by Lexus of Marin. When I drove home (the dealership was already closed), I discovered that the fuel pump didn’t work. I reported the issue certified by Lexus of Marin. When I drove home (the dealership was already closed), I discovered that the fuel pump didn’t work. I reported the issue the next morning and requested to use my cancellation agreement. However, the dealer claimed they had marked it as declined—despite the fact that I had specifically asked for it to be included. They refused to refund me and instead offered a deal: if the issue wasn’t related to the car's computer, they would give me my money back. A few days later, they confirmed it was a fuel pump issue and then refused to honor the refund. In the end, I had to take the car back. I feel like they misled me multiple times. I do not recommend this dealership to anyone who doesn’t want to be deceived or end up with a car that doesn't function properly. More
Lark was extremely helpful and made it super easy for me to purchase my first car. he walked me through the entire process and made sure that I was comfortable and sure with the purchase. Seriously apprecia to purchase my first car. he walked me through the entire process and made sure that I was comfortable and sure with the purchase. Seriously appreciated his help and hospitality. More
Very professional Team very nice genuine straight forward easy process Thank you all So much i really appreciate it and already bought to cars for my brother and i … easy process Thank you all So much i really appreciate it and already bought to cars for my brother and i … More