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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
656 Reviews

656 Reviews of Lexus of Maplewood - Service Center

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September 05, 2023

Lexus of Maplewood has the best people to service with and will come back again. More

by Chayeng Vang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Michael Mullan
Sep 10, 2023 -

Lexus of Maplewood responded

Hi Chayeng, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 05, 2023

Staff efficient. Prompt. Knows car needs and helps decision making. Facility clean and comfortable. Nice choice of drinks and snacks More

by mdslexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you so much for your positive comments about Lexus of Maplewood! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 03, 2023

Jeff Lewis managed the service of my car. He was helpful with my questions and kept me well informed of progress. Car was finished and ready to drive out at time he had estimated. Very pleas More

by Jptweedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lewis, Michael Mullan
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2023

Great and fast service. Nice and friendly staff. Comfortable and relaxing lounge. I would recommend. More

by uzi42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 02, 2023

Cha vang did not give me any updates while my vehicle was in for a vibration. Problem was not resolved. More

by JMiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cha Vang, Tom Schultz
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com, 651-415-2404

August 30, 2023

Service is good, however their computer records are a mess. Couldn’t find my car In Lexus records but found a completely different car instead More

by john_jackson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 10, 2023 -

Lexus of Maplewood responded

Hello, we appreciate you taking the time to leave us this feedback. If you would like to discuss your experience in more detail, Please contact our General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

August 22, 2023

Mike Mullen is a great advisor and my service was done and completed very fast. More

by bswan1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Baird Swan, Michael Mullan
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

August 17, 2023

Maplewood Lexus is great goodbye and good luck with your future business bye bye b More

by jimwidmyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff , did excellent , Kimberly Kernstock
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we appreciate your positive review about your recent experience with us! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 14, 2023

Car serviced fine. I asked for some help with my GPS and iPhone blue tooth problem. I was told contact Jacob, he was unavailable. I left a note with receptionist but More

by jimwidmyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for letting us know about your recent visit to Lexus of Maplewood. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact our General Manager, Jeremy Mertes, jmertes@lexusofmaplewood.com, 651-415-2404

August 08, 2023

I have 2 Lexus vehicles and I always go to Maplewood. But here’s the deal, the inside scoop if you will…ask for Ali. She goes above and beyond the call of duty! She’s fast efficient and gets straight to More

by Nycookgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Aug 12, 2023 -

Lexus of Maplewood responded

Hi, thanks for sharing your recent service experience with us. We hope you continue to choose Lexus of Maplewood as your first choice for all your vehicle needs.

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