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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
659 Reviews

659 Reviews of Lexus of Maplewood - Service Center

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September 16, 2023

Good service , prompt and helpful . On time and nice facility. Wanted to see a new car but the battery was dead. Couldn’t open the door. , More

by timberforest
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kimberly Kernstock
Report | Print
Sep 19, 2023 -

Lexus of Maplewood responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 14, 2023

I have always found Lexus of Maplewood to be a very well run, professional organization. More

by Jms1257
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rheem Abdulwahab
Report | Print
Sep 17, 2023 -

Lexus of Maplewood responded

Hi, here at Lexus of Maplewood, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

September 09, 2023

Special service in a timely manner. Mike is great. Always a great experience working with this dealership. More

by mmadori1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Report | Print
Sep 12, 2023 -

Lexus of Maplewood responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

September 05, 2023

Lexus of Maplewood has the best people to service with and will come back again. More

by Chayeng Vang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Michael Mullan
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi Chayeng, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 05, 2023

Staff efficient. Prompt. Knows car needs and helps decision making. Facility clean and comfortable. Nice choice of drinks and snacks More

by mdslexus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you so much for your positive comments about Lexus of Maplewood! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 03, 2023

Jeff Lewis managed the service of my car. He was helpful with my questions and kept me well informed of progress. Car was finished and ready to drive out at time he had estimated. Very pleas More

by Jptweedy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Lewis, Michael Mullan
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 02, 2023

Great and fast service. Nice and friendly staff. Comfortable and relaxing lounge. I would recommend. More

by uzi42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

September 02, 2023

Cha vang did not give me any updates while my vehicle was in for a vibration. Problem was not resolved. More

by JMiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cha Vang, Tom Schultz
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we can assure you that we do not find this type of behavior acceptable, and we would like to address the situation you have described. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Please contact our General Manager, Jeremy Mertes at jmertes@lexusofmaplewood.com, 651-415-2404

August 30, 2023

Service is good, however their computer records are a mess. Couldn’t find my car In Lexus records but found a completely different car instead More

by john_jackson14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hello, we appreciate you taking the time to leave us this feedback. If you would like to discuss your experience in more detail, Please contact our General Manager, Jeremy Mertes jmertes@lexusofmaplewood.com, 651-415-2404 at your earliest convenience. We always look for opportunities to improve so we hope to hear from you.

August 22, 2023

Mike Mullen is a great advisor and my service was done and completed very fast. More

by bswan1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Schultz, Baird Swan, Michael Mullan
Report | Print
Sep 10, 2023 -

Lexus of Maplewood responded

Hi, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

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