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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
659 Reviews

659 Reviews of Lexus of Maplewood - Service Center

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October 15, 2023

I own my second Lexus 460GX from this dealership, and anticipate biting the next one from them as well. My service advisor Mike Mullen, as well as the entire service team is amazing! I never feel like More

by jennifer.haveninteriors
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mullan
Oct 17, 2023 -

Lexus of Maplewood responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

October 12, 2023

Great dealer to work with, work is always done right and with in the time they stated it would take. This the 2nd car I have bought from them. Prior to buying a car from them I was not impressed with the se More

by Srmoe6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Pfeffer
Oct 13, 2023 -

Lexus of Maplewood responded

Hi, we are very happy to have provided you with such a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

October 07, 2023

I always take my vehicle to Lexus of Maplewood, whether for an oil change or repairs. They care about their costumers’ concerns and are responsive to questions. I would recommend Lexus of Maplewood to frie More

by mslin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cha Vang
Oct 09, 2023 -

Lexus of Maplewood responded

Hello, here at Lexus of Maplewood, we understand your time is valuable. Thank you for letting us know how your experience was. We hope to see you again!

October 04, 2023

Never been stranded. ..these guys keep our older models going by letting us know the preventative maintenance that needs to be done. Have a 2013 GX460 and 2014 RX350. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Pfeffer
Oct 05, 2023 -

Lexus of Maplewood responded

Hi Dave, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

September 30, 2023

Very professional. I really enjoy dealing with this dealership. They are very respectful and helpful More

by mjajbarger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Oct 02, 2023 -

Lexus of Maplewood responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 25, 2023

Jeff was a great service advisor, he was very easy to work with. I will definitely be back for service More

by danacindy.collins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff -service advisor
Sep 28, 2023 -

Lexus of Maplewood responded

Hi, we're glad to hear that everything was completed to your satisfaction. Please let us know if there is ever anything else we can assist you with.

September 22, 2023

When I called to service department to make a car key for my Lexus Rx 350 2017 , i did ask how much it will be charge for that , the lady I communicated, she said it was 310.00 dollar yesterday so I said ok More

by buikhan57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Vang
Sep 24, 2023 -

Lexus of Maplewood responded

Hi, we appreciate your honest feedback about your recent visit. We take our clients' comments seriously and would appreciate the chance to discuss your experience in more detail. Please reach out at (651) 415-2404 and we will do our best to make this better. We hope to hear from you soon.

September 20, 2023

Always ready to serve and help. Friendly staff and comfortable waiting room. Thank you very much. More

by jack.mahant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 24, 2023 -

Lexus of Maplewood responded

Hi Jack, we're glad to hear you found our staff to be so informative and helpful. Thank you for your kind review; we are happy to pass along your comments to the team here at Lexus of Maplewood! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 19, 2023

I usually have very good luck with this dealer. today my appointment was too long. More

by steinerb53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff
Sep 22, 2023 -

Lexus of Maplewood responded

Hi, we really appreciate your feedback! Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.

September 18, 2023

Lexus of Maplewood always delivers prompt and courteous service to me. I will continue to have my car serviced here because I trust them to do a great job. More

by Ritawaite13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Mertes, Michael Mullan
Sep 21, 2023 -

Lexus of Maplewood responded

Hi, reviews like this give us motivation and help us ensure we provide high-quality care. It means so much to us to have earned your trust in our business! We hope to see you again in the future! Take care!

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