Lexus of Maplewood - Service Center

Ali the receptionist RUDE not very nice Like she was doing me a favor to help me checking my vehicle doing me a favor to help me checking my vehicle More

The service I experienced was as if they were carrying for their own vehicle. Very impressive. Very courteous. They even worked with me to find reasonable cost solutions. I will be back. for their own vehicle. Very impressive. Very courteous. They even worked with me to find reasonable cost solutions. I will be back. More

Courteous staff, fast, efficient, and high quality. Can’t ask for anything else from my service experience. Can’t ask for anything else from my service experience. More

I had a surprisingly unpleasant experience with the service provided. I brought the car in for routine maintenance, including oil change and tire rotation, while waiting at the dealership. One additi service provided. I brought the car in for routine maintenance, including oil change and tire rotation, while waiting at the dealership. One additional test to check on the water pump condition was added, and I was told it would take approximately 90 minutes. It took three hours, and I was briefly told the technician was backed up with a lot of work! In spite of the long wait, there was no sticker with a reminder of oil change, as it is usually the case, and my request of setting the side mirrors to close when locking up was forgotten. There was zero attempt to explain anything or to make me feel comfortable. The young person who took care of me was nice, but super busy, doing many things at the same time. Clearly, a management failure, and not his fault. I'll think twice before coming back here. More

The staff treats you with respect , and makes you feel very comfortable.. As far as the work that’s done on servicing your vehicle. I’ve never been dissatisfied with the work that’s been done. very comfortable.. As far as the work that’s done on servicing your vehicle. I’ve never been dissatisfied with the work that’s been done. More

Excellent service. Everything explained and work done well and on time. Highly recommend Maplewood location Everything explained and work done well and on time. Highly recommend Maplewood location More

Too expensive for service repair work. Diagnostics should be free, instead they charged hundreds to then give an estimate for tens of thousands for a simple transmission cable and parking Diagnostics should be free, instead they charged hundreds to then give an estimate for tens of thousands for a simple transmission cable and parking brake cable replacement. Ridiculous. More

Courteous. Convicingly knowledgeable They keep their word as to delivery time. Who could ask for anything more Convicingly knowledgeable They keep their word as to delivery time. Who could ask for anything more More

Didn’t pressure me to get a service that was optional. Got my appointment quickly. Got my appointment quickly. More

Excellent service and well organized, really appreciated the great service! The loaner’ service is also very convenient and great experience! the great service! The loaner’ service is also very convenient and great experience! More