Lexus of Maplewood - Service Center

Prompt and responsive. The service agent was courteous and kind. I was very impressed with his knowledge and desire to make my experience pleasing. Overall I would highly re The service agent was courteous and kind. I was very impressed with his knowledge and desire to make my experience pleasing. Overall I would highly recommend the service department to family and friends. More

5,000 mi oil change Our service experience was very timely and professional. Very satisfied.service advisor explained everything that was done and advised us regarding ou Our service experience was very timely and professional. Very satisfied.service advisor explained everything that was done and advised us regarding our concern about driver window motor noise. They will keep an eye on it and if it gets noisier they will replace motor. More

Maplewood Lexus service appt Well treated at Maplewood Lexus by service tech Noah. Work was spelled out quickly & clearly. As a new owner of a Lexus, got a few minutes of his time Well treated at Maplewood Lexus by service tech Noah. Work was spelled out quickly & clearly. As a new owner of a Lexus, got a few minutes of his time for a brief operational tutorial. Thanks Noah. More

Great Service I came in on a Saturday morning to schedule an oil change. Tom Schultz got me taken care of right away. Even got me out of there with a loaner in time I came in on a Saturday morning to schedule an oil change. Tom Schultz got me taken care of right away. Even got me out of there with a loaner in time to make an appointment I had. More

RX Service: Tire leaking air, new rubber handle on hatch Overall I was happy with the work done. It seemed like I was a bother to the service department though. I was rushed in and out. Because I got the imp Overall I was happy with the work done. It seemed like I was a bother to the service department though. I was rushed in and out. Because I got the impression they were in a rush, I forgot to ask them all my questions about my RX. Which means, I'll just have to come back. But, the man who sold me the RX said that the service department would know all the things I needed looked at and fixed when I came in, but they certainly didn't. They replaced the rubber handle on the hatch and the leaky tire free of charge charge, so I'm happy about that. I just have to go back to get the other things checked. More

Grear customer service! Thanks Jenny Thanks for the oil change and help with the ding on my back bumper. Love this place!! Jenny was excellent....very attentive and she helped explain a Thanks for the oil change and help with the ding on my back bumper. Love this place!! Jenny was excellent....very attentive and she helped explain all if the costs, warranties perfectly! It's refreshing to get such great service! :) More

Great service I find Lexus-Maplewood service very friendly and accommodating. They helped me determine which maintenance services my car really needed. I highly rec I find Lexus-Maplewood service very friendly and accommodating. They helped me determine which maintenance services my car really needed. I highly recommend their service dept. More

Professional, timely service Thomas was very professional and worked with me in a timely manner. The wait time was good even though it was very busy in the service department. Onc Thomas was very professional and worked with me in a timely manner. The wait time was good even though it was very busy in the service department. Once they did a diagnostic check, he was able to find a loaner for me even though it was late morning and most were already assigned. The problem was fixed in around 3 hours. More

Completed my service I have driven a Lexus since 1998. I have gone to this dealership that long. I have dealt with many service techs and I used to feel like family. Not I have driven a Lexus since 1998. I have gone to this dealership that long. I have dealt with many service techs and I used to feel like family. Not anymore. They are all new every time I go out there. The service I had done took almost a week to complete due to parts being ordered. I understand I have s 10 year old car and it needs repairs. Just didn't care for the long wait and the impersonal treatment. Lexus used to be so great!!! More

Satisfaction My wife purchased a new 2014 RX 350 from Lexus of Maplewood in December of 2013. We spent several weekends having my wife drive a lot of suv's to find My wife purchased a new 2014 RX 350 from Lexus of Maplewood in December of 2013. We spent several weekends having my wife drive a lot of suv's to find the one she liked best. Most dealers are tone deaf regarding women buying their own cars. Even after we stated my wife wanted to buy a new car, many of the people at other dealerships would talk to me largely ignoring my wife. At Lexus of Maplewood, Sara and my wife connected quickly. Sara guided my wife through the whole process and turned a looker into a buyer. We have been satisfied with my wife's car and this dealership ever since. Recently the Twin Cities Business Journal had a "Best of" insert in their monthly magazine. Lexus twin cities dealerships were rated highest. (Great choice). On 10/7/16 my wife had a 50,000 mile service done at Maplewood. Sue Dale, our service advisor handled that for us efficiently as well as with great attention to detail. Because we like my wife's car a lot, she is not likely to buy another new car soon. Regardless, we look forward to future dealings with Lexus of Maplewood. Sue & Mark Brown Shakopee, MN More