Lexus of Maplewood - Service Center

Job well done-service department. Service employee Michael Altinsoy was excellent. His initial greeting made you feel at ease and welcomed. He was very polite, courteous, and professio Service employee Michael Altinsoy was excellent. His initial greeting made you feel at ease and welcomed. He was very polite, courteous, and professional, He explained the service required and also what will be needed at the next service. He answered all my questions. Service was done timely (the exact time that Michael predicted it would be).Michael deserves a 10 star!! Tim Frederick, the sales person I bought the car from, even made a special visit while I was waiting to see how things were going and reassured me to call him if I had any questions. Tim is also a great employee of Lexus! Thanks again Lexus. Yes you are 10 stars! More

Total Satisfaction My experience with Lexus of Maplewood has been fist-rate from its experienced staff to its comfortable environment. They do what they say and usually My experience with Lexus of Maplewood has been fist-rate from its experienced staff to its comfortable environment. They do what they say and usually do it faster than even they thought they could do. Highly recommended. More

Very professional and friendly The best service and treatment I have had ever at a car dealership. Very friendly and great job they did. Definitely recommend and use again. Than The best service and treatment I have had ever at a car dealership. Very friendly and great job they did. Definitely recommend and use again. Thank you More

Great service and great Lexus employees Courteous employees and a joy to work with. My service was to take a few hours and was given a loaner and I was on my way This is a top notch deale Courteous employees and a joy to work with. My service was to take a few hours and was given a loaner and I was on my way This is a top notch dealership More

Great job as usual Been at the dealership for years and they've always taken great care to be ready and get you in and out. I really miss my service rep that took care o Been at the dealership for years and they've always taken great care to be ready and get you in and out. I really miss my service rep that took care of me for years. He was special but everyone is efficient and knowledgeable. I missed Gloria today but she is the BEST as far as I'm concerned. More

Prompt and responsive. The service agent was courteous and kind. I was very impressed with his knowledge and desire to make my experience pleasing. Overall I would highly re The service agent was courteous and kind. I was very impressed with his knowledge and desire to make my experience pleasing. Overall I would highly recommend the service department to family and friends. More

5,000 mi oil change Our service experience was very timely and professional. Very satisfied.service advisor explained everything that was done and advised us regarding ou Our service experience was very timely and professional. Very satisfied.service advisor explained everything that was done and advised us regarding our concern about driver window motor noise. They will keep an eye on it and if it gets noisier they will replace motor. More

Maplewood Lexus service appt Well treated at Maplewood Lexus by service tech Noah. Work was spelled out quickly & clearly. As a new owner of a Lexus, got a few minutes of his time Well treated at Maplewood Lexus by service tech Noah. Work was spelled out quickly & clearly. As a new owner of a Lexus, got a few minutes of his time for a brief operational tutorial. Thanks Noah. More

Great Service I came in on a Saturday morning to schedule an oil change. Tom Schultz got me taken care of right away. Even got me out of there with a loaner in time I came in on a Saturday morning to schedule an oil change. Tom Schultz got me taken care of right away. Even got me out of there with a loaner in time to make an appointment I had. More

RX Service: Tire leaking air, new rubber handle on hatch Overall I was happy with the work done. It seemed like I was a bother to the service department though. I was rushed in and out. Because I got the imp Overall I was happy with the work done. It seemed like I was a bother to the service department though. I was rushed in and out. Because I got the impression they were in a rush, I forgot to ask them all my questions about my RX. Which means, I'll just have to come back. But, the man who sold me the RX said that the service department would know all the things I needed looked at and fixed when I came in, but they certainly didn't. They replaced the rubber handle on the hatch and the leaky tire free of charge charge, so I'm happy about that. I just have to go back to get the other things checked. More