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Lexus of Maplewood - Service Center

Maplewood, MN

4.6
656 Reviews

656 Reviews of Lexus of Maplewood - Service Center

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January 24, 2018

Easy,fast and very professional service! Service visit was great set up appointment the same week. Service advisor Baird Swan was friendly, helpful and efficient! My car was ready as promise More

by Shelleyjane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Jan 25, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to write this review. We always appreciate customers feedback as we are continuously trying to evolve our business practices. We plan to just that! We take pride in our efforts to keep up with our customers and meet their needs. The new ride looks great! We hope you enjoy it. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

January 24, 2018

Lexus of Maplewood has earned my trust. Lexus of Maplewood is the best dealership I have ever dealt with (after having experience with Nissan, Toyota, Mercedes, Honda, and Chevrolet dealers) More

by TerinMN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Haspert, Tom Schultz
Jan 25, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to write this review. We always appreciate customers feedback as we are continuously trying to evolve our business practices. We plan to just that! We take pride in our efforts to keep up with our customers and meet their needs.The new ride looks great! We hope you enjoy it. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404 |

January 23, 2018

Great staff Tom is amazing and truly cares about his customers and the service they receive staff is friendly and always willing to help make your experience a g More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Jan 24, 2018 -

Lexus of Maplewood responded

Ed, thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! I will pass this message along to Tom. He will be thrilled to read it! Tim Stearns | Service/Parts Director | 651-415-2420

January 20, 2018

Great employees and excellent service. Great customer service!! Tom provided complete follow up feedback and car was ready as quoted. Appointment consisted of front brake replacement and More

by Pete 674
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Jan 22, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! Tim Stearns | Service/Parts Director | 651-415-2420

January 19, 2018

Excellent service from Lexus in Maplewood Not only does Lexus provide me with a great car but I have every confidence in their service department. My recent 60,000 mile service was no exceptio More

by Lady Lexus Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Altinsoy
Jan 22, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! I will pass this message along to Michael. He will be thrilled to read it! Tim Stearns | Service/Parts Director | 651-415-2420

January 19, 2018

Overall good, a little longer wait than I’d like, & they did Didn’t vacuum, which was disappointing. Service took almost 2 hours for 50,000 service. Lounge is nice, & James was very good and kind, & kept me in More

by Mamakiffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Smith
Jan 22, 2018 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! Tim Stearns | Service/Parts Director | 651-415-2420

December 13, 2017

Replacement of Takita airbag. Prompt, professional & personalable! We recommend Lexus of Maplewood to everyone! Love working w/ them since 2005. They make servicing our vechicle More

by Cindy4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Dec 19, 2017 -

Lexus of Maplewood responded

Cindy, 5 stars! wow, thank you! We appreciate your business and thank you for the recommendations. We look forward to your next visit. Please let us know if there is anything else we can do for you until then. We are always happy to help. Sincerely, Matt Koehnen | General Sales Manager | 651-415-2404

November 30, 2017

Excellent Service Department We've owned 3 Lexus RX 350's and the service has been above and beyond perfect. Thomas Schultz is wonderful taking care of the service of our Lexus. More

by Lexus Bacon Square
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Dec 19, 2017 -

Lexus of Maplewood responded

Thank you for coming into the dealership! We appreciate your business and are so glad you had a great experience with us. Our team strives to bring our customer's the best service without the pressure! I will pass this message along to Tom. He will be thrilled to read it! Tim Stearns | Service/Parts Director | 651-415-2420

November 28, 2017

Takata air bag recall I was treated like a VIP! Everyone was friendly & informative. My service advisor was knowledgeable & helpful. I was kept fully informed constantly. I More

by Sammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Schultz
Nov 28, 2017 -

Lexus of Maplewood responded

Sammy, thank you for taking the time to leave this review. Our customer's experience is very important to us. We strive to help them experience amazing by treating them as our guest. We are glad we were able to exceed your expectations! Let us know if you need anything else, we are always happy to help. Sincerely, Sean Olson | Service Manager | 651-494-6832 |

Jan 19, 2018 -

Lexus of Maplewood responded

Thank you for taking the time to leave this review. Our customer's experience is very important to us. We strive to help them experience amazing by treating them as our guest. We are glad we were able to exceed your expectations! Let us know if you need anything else, we are always happy to help. Sincerely, Sean Olson | Service Manager | 651-494-6832

November 11, 2017

Great service and helpful and friendly people. I particularly like the lack of arrogance at this dealership. Everyone is very real and no one is trying to impress you other than to be nice and gen More

by RWoods
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Baird Swan
Nov 13, 2017 -

Lexus of Maplewood responded

Thank you for taking the time to write this response. We appreciate your kind words and are thrilled you had a great experience with us. We like to see our customers as our guests and want to treat them as such. Please let us know if there is anything else we can do for you. Until next time, Matt Koehnen | General Sales Manager | 651-415-2404 |

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