Lexus of Maplewood - Service Center

Lexus Certified does not mean much Went in for my 4th service for tire totation and 150 point inspection. I arrive 15 minutes early for my appt. my son gets all his homework done and Went in for my 4th service for tire totation and 150 point inspection. I arrive 15 minutes early for my appt. my son gets all his homework done and we watch as my GX sits in the garage and is moved 2-3 times for other cars. I assume it must be waiting in line for a wash NO. 2 hours later after every other issue seems to be taken care of I am informed I can pay for a fluid check. My very confident service writer then checks to find out this is covered The coffee is not that good. And you lost a tire sale More

Excellent service I just had wonderful and best service in the Meplwood Lexus. Thier stuff are very polite and nice I give them 100%for the service! I just had wonderful and best service in the Meplwood Lexus. Thier stuff are very polite and nice I give them 100%for the service! More

thorough Mike walked through the process, informed me of needed filters & wiper blade, & had the car ready within 15 minutes of estimated time, even with extra Mike walked through the process, informed me of needed filters & wiper blade, & had the car ready within 15 minutes of estimated time, even with extra work. The car was clean inside & out. More

Repair job Great service and true professionals. Highly recommend. Mike did a great job and made the experience fantastic. Loaner car and a washed/ vacuumed c Great service and true professionals. Highly recommend. Mike did a great job and made the experience fantastic. Loaner car and a washed/ vacuumed car waiting for me More

Lost trust Went for regular maintenance, and I showed the agent a piece of plastic dangling from the bottom front of the car and asked him to have this fixed. He Went for regular maintenance, and I showed the agent a piece of plastic dangling from the bottom front of the car and asked him to have this fixed. He told me the visit will cost around $200, then after 20 min he told me the radiator and rear brakes need to be changed and the cost us $1600. I trusted what they say, and asked him to go ahead. 3 hrs later I was told the car is ready. I looked under the car to find the same dangling piece! The agent, not the mechanic, offered to go under the car and add a clip! I told him I could have done that at home, I need this to be looked at by a professional as I requested before. The manager drove me to the mechanic shop. They raised the car to find out that the entire lower front pad is missing. The mechanic told me “ someone was changing the oil and forgot to put this back” ! I told him I don’t go anywhere else to change the oil but here!! The manager placed an order for the missing part. Also, now that my trust is gone, I asked to see the old radiator. They showed me a group of them telling me that mine is the one on the top. When I asked to see the new installed one, he pointed to something in the engine and said it cannot be seen, so basically one cannot confirm there was a defect in the radiator or that a new one was installed. If there is a major repair with a lot of expenses involved, they should give the owner the choice to go to the shop to see the error results and the actual defect whenever possible. My trust is gone with the wind! I need a site manager to contact me regarding this incident More

Service Very accommodating and the transparency is refreshing. Got me in last minute and reviewed everything and also gave me a heads up for my next service. Very accommodating and the transparency is refreshing. Got me in last minute and reviewed everything and also gave me a heads up for my next service. More

Tom Schulz and James Smith I was in for service today and had a great experience with both Tom and James. I usually call Tom directly to schedule because I think he does a great I was in for service today and had a great experience with both Tom and James. I usually call Tom directly to schedule because I think he does a great job. James checked us in today. It was the first time I have met him but he was very organized and made us feel welcome. Everything was perfect. I have always had a great experience with the service department. Thanks More

Thorough Service They did a great job fixing my heat shield as well as noticing a small oil leak and taking care of that before it could have become a major problem. They did a great job fixing my heat shield as well as noticing a small oil leak and taking care of that before it could have become a major problem. More

Always a great experience Whenever I take my vehicle to have it serviced, I always get prompt attention. The planned services are always explained in advance and I review and Whenever I take my vehicle to have it serviced, I always get prompt attention. The planned services are always explained in advance and I review and approve them. There are no surprises. More

Lexus Very pleased with the experience! Did the work fast, very friendly I enjoyed the experience. Nice lounge to wait while service work is going on. Very pleased with the experience! Did the work fast, very friendly I enjoyed the experience. Nice lounge to wait while service work is going on. More